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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Customer Rating
5
Commuter iPhone 5s
on June 30, 2015
Posted by: Kailie
from Toronto, ON
Gender:Female
I ordered the aqua blue shell with blaze pink slip cover on Friday afternoon and it arrived on my doorstep in Toronto on Tuesday. I absolutely LOVE the colours... Very accurate to the website pictures. As I just got it today I haven't used it enough to rate on durability but I work in a warehouse environment with concrete floors waiting for me to drop my phone... Most of my coworkers have the commuter case and have dropped it many times with no issues... I was also advised the defender is overkill and is like having a brick instead of a phone. Very impressed so far Otterbox!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
I don't like it
on July 27, 2015
Posted by: BMcc
I am currently on my second Otterbox case and while I have loved previous cases, I don't like this one.
I am careful with my phone and on occasions it does drop. Previously, this has not been an issue but for the iPhone 5S, the outer case is hard and it cracks and breaks. I will not recommend this to others but instead tell them to get a rubber/gel outer case so that they can't break like their previous model cases - iPhone 4. These had a hard shell then a rubber outer and was much better.
My first case was exchanged through warranty and the company are awesome with this. However, this time I am out of the 1st year and again it broke.
I am careful with my phone and on occasions it does drop. Previously, this has not been an issue but for the iPhone 5S, the outer case is hard and it cracks and breaks. I will not recommend this to others but instead tell them to get a rubber/gel outer case so that they can't break like their previous model cases - iPhone 4. These had a hard shell then a rubber outer and was much better.
My first case was exchanged through warranty and the company are awesome with this. However, this time I am out of the 1st year and again it broke.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 29, 2015
Hey BMcc,
Sounds like the OtterBox Commuter took one for the team, so to speak, but better the shell cracks than your iPhone, right! You don’t need to worry about being outside the year warranty period – as long as we still have warranty stock available, we are happy to extend that timeline! Just give our friendly Otters a call at 1-855-688-7269, and we’ll get you taken care of. Oh, and just FYI, it sounds to us like maybe you had the OtterBox Defender for your previous device, which is why you recalled the rubber being on the outside. Just two different product offerings depending on what you’re looking for. We look forward to hearing from and helping you soon.
Cheers,
OtterBox Customer Service Team
Sounds like the OtterBox Commuter took one for the team, so to speak, but better the shell cracks than your iPhone, right! You don’t need to worry about being outside the year warranty period – as long as we still have warranty stock available, we are happy to extend that timeline! Just give our friendly Otters a call at 1-855-688-7269, and we’ll get you taken care of. Oh, and just FYI, it sounds to us like maybe you had the OtterBox Defender for your previous device, which is why you recalled the rubber being on the outside. Just two different product offerings depending on what you’re looking for. We look forward to hearing from and helping you soon.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: iPhoneUser7
Gender:Male
Verified Purchase:Yes
Protection for the iPhone is good. You can drop the phone and it doesn't break.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MartyC
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
I purchased an Otter Box several years ago to protect my company iPhone. Numerous other employees have dropped their phones and cracked their screens. I have dropped my phone 10 or more times on hard pavement and the Otter Box protected it. The bottom portion of the box where the charger plugs in is thinner and weaker, so eventually all my drops added up and that portion had cracked in a couple of places. I figured it didn't have too many drops left before that might fail entirely, so I ordered another Otter Box (I had gotten good use out of the first one). I was very happy to find that I could order just the outer plastic part of the cover at about half the price. I am a happy and satisfied Otter Box owner forever. Thanks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: allisonk
Gender:Female
Verified Purchase:Yes
No matter how many times i drop my phone , nothing breaks ! Its a great case, not very bulky. Perfect to keep your iPhone in tip top shape !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tigger9500
from maryland
Gender:Female
Verified Purchase:Yes
I don't have to worry about this case falling off my phone because the plastic outer shell holds it firmly in place. On the other hand I don't like the hard outer shell due to the fact it makes the phone hard to hold without it slipping out of my hand when I go to grab it. It also slides easy on surfaces. I wished they had made it out of rubber or put some kind of rubber surface over the plastic. Over all, it's made nice but I don't care for it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 20, 2015
Hi Tigger,
Smooth and sleek we were going for, but downright slippery wasn't exactly in the design plans. We're sorry that you seem to be having so much of an issue with this, and we will definitely pass your feedback along to our quality team for future design consideration. In the meantime, you might be interested in our Defender Series as a possible alternative, as it comes with an outer silicone slip cover which would provide more traction in your hands. Here's a link to check it out right here on our website:
http://www.otterbox.com/en-us/iphone-5-5s/defender-series-case/apl2-iphone-5s.html?dwvar_apl2-iphone-5s_color=20#start=1
If you have any questions, feel free to give us a call at 1-855-688-7269, and we'll be happy to help!
Best,
OtterBox Customer Service Team
Smooth and sleek we were going for, but downright slippery wasn't exactly in the design plans. We're sorry that you seem to be having so much of an issue with this, and we will definitely pass your feedback along to our quality team for future design consideration. In the meantime, you might be interested in our Defender Series as a possible alternative, as it comes with an outer silicone slip cover which would provide more traction in your hands. Here's a link to check it out right here on our website:
http://www.otterbox.com/en-us/iphone-5-5s/defender-series-case/apl2-iphone-5s.html?dwvar_apl2-iphone-5s_color=20#start=1
If you have any questions, feel free to give us a call at 1-855-688-7269, and we'll be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Critter
from Hastings, MI
Gender:Male
Verified Purchase:Yes
This case makes it easy to get the phone out of my shirt pockets. The Defender series is too large and always seems to 'stick' to whatever pocket I'm trying to take it out of. Commuter series is better suited for me. I've bent over and had it slip out of my pocket a couple of times onto the concrete floor - no damage at all. Would definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SteveHB
Gender:Male
Verified Purchase:Yes
Excellent piece of kit, am now assured will have no problems should I accidentally drop my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com