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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Customer Rating
4
Has kept my phone safe - Minor problems
on July 27, 2015
Posted by: JK93
from London
Gender:Female
I have had no problems with this case's actual functionality. I've had this case since the day I received my phone in the mail. I've dropped my phone from small distances now and again, nothing severe. The case has protected it every time.
My only complaints have to do with the bottom of the case where the headphones and chargers plug in. Some headphones actually cannot plug into the bottom because it is so thick, so be careful of that. Also, the flap that opens for the charger never goes back into place properly, which does annoy me a bit. These problems were, of course, there since day one.
And lastly, although I have had this phone case for a long time, (so keep that in mind!) the bottom hard part of the case broke in half before falling off entirely from the left side. It's true that I have had this case for two years before this happened, so this is really not a big problem.
Now that my case is nice and old, i might go ahead and buy a replacement, or I may try my luck elsewhere.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emarley
Verified Purchase:Yes
I've been wanting an Otter Box for a long time and was anxious to custom make mine online when I got my new phone. It was fun choosing the colors, though they weren't accurate to what was on my computer screen.
I've had my Otter Box for about 3 weeks and already it is showing significant wear around the edges. It's almost as if a layer of it is shedding. Very weird. I'm going to try to return it because this is not suppose to happen, especially so quickly.
I've had my Otter Box for about 3 weeks and already it is showing significant wear around the edges. It's almost as if a layer of it is shedding. Very weird. I'm going to try to return it because this is not suppose to happen, especially so quickly.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, August 11, 2015
Hi Emarley,
Our apologies that the colors of your OtterBox didn’t arrive quite as expected – we try to get as accurate a representation up on the web as we can, but sometimes things get lost in translation, so to speak. As to the trouble that you’re having with your silicone slip cover, you are absolutely correct that this should not be happening. Go ahead and give our friendly Otters a call at 1-855-688-7269, and we’ll be more than happy to get you set up with a warranty replacement on that!
Cheers,
OtterBox Customer Service Team
Our apologies that the colors of your OtterBox didn’t arrive quite as expected – we try to get as accurate a representation up on the web as we can, but sometimes things get lost in translation, so to speak. As to the trouble that you’re having with your silicone slip cover, you are absolutely correct that this should not be happening. Go ahead and give our friendly Otters a call at 1-855-688-7269, and we’ll be more than happy to get you set up with a warranty replacement on that!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CrescentCitizen
from New Orleans
Gender:Male
Verified Purchase:Yes
On my third case in less than 2 years for this phone. My phone is still doing great, so it would be a little disingenuous to say the case is terrible. However, for the price, it would be cool if I didn't have to replace it every 8 to 10 months. I would say compared to most people, I am a light abuser. Other friends of mine that have owned this case have had similar durability issues.
What has held up really well is the screen protector. Also, the nice thing about the shell material is that it doesn't want to grab all of your stuff out of your pocket.
So - I wouldn't glowingly recommend it or strongly dissuade someone from purchasing one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 3, 2015
Hi CrescentCitizen,
We think your header sums it up perfectly, though we'd prefer an exclamation point in place of that question mark! It's not that we want the OtterBox to crack under the pressure of protection, but we sure do love that if they're gonna go down, they're going down swinging and protecting!
Fortunately, we've got a great warranty, and we'll be more than happy to replace any parts that have sacrificed themselves for the cause, as you say. Just give our knockout Otters a call at 1-855-688-7269, and we'll whip things back into fighting shape in no time!
Pow! Bam! Whap!
OtterBox Customer Service Team
We think your header sums it up perfectly, though we'd prefer an exclamation point in place of that question mark! It's not that we want the OtterBox to crack under the pressure of protection, but we sure do love that if they're gonna go down, they're going down swinging and protecting!
Fortunately, we've got a great warranty, and we'll be more than happy to replace any parts that have sacrificed themselves for the cause, as you say. Just give our knockout Otters a call at 1-855-688-7269, and we'll whip things back into fighting shape in no time!
Pow! Bam! Whap!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: stephmsmith21
Gender:Female
Verified Purchase:Yes
The Otterbox is great, seems nice and sturdy, not too much of a burden (still easy to text, switch the volume on/off, lock it, charge it, etc.) But they use Sure Post which is the most horrible shipping method. Took over 3 weeks to get my product.
Companies need to stop using Sure Post!
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: GreatPlainsKid
from Nebraska
Gender:Male
Verified Purchase:Yes
I gained familiarity with OtterBox over five years ago when I purchase a protective case for a Blackberry Curve. I recently upgraded to an iPhone, and I did not even bother assessing solutions from other brands. A short conversation with customer care was all I needed to get dialed into the style of case that would best suit my needs—your staff is fantastic!
The hard plastic and slip cover fit snugly, which is great when on the phone but present a mild challenge when they're installed or removed. I also wish there was greater variety in the color options. Otherwise, I couldn't be happier. The style compliments my personality, the adhesive screen protector was easy to position/apply, and the two-day shipping was a nice bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gretchen
from Orlando FL
Gender:Female
Verified Purchase:Yes
its a great product I would 100% recommend as for getting a white case isn't the way to go if you drop your phone a lot.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MeeDee
Verified Purchase:Yes
I bought my phone about 14 months ago and I bought my first otter box there in the store and they put it on for me. I have dropped my phone, I don't know how many times, and it finally cracked below the home button. I was so pleased to see that I could just replace the piece that was broken instead of buying both again. I have never had my phone out of the case before I went to put on my new case and I was thrilled to see that it looks brand new! I see so many people at work with no case on their phone and every one of them has a shattered screen. I will never have a phone without an otter box and, even though I had to replace half of it, it is still so much cheaper than a new screen!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KyleCrad
Verified Purchase:Yes
Very durable and not bulky. For the price, there is no better case.
Written by a customer while visiting otterbox.com