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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: Bionic Jo
Verified Purchase:Yes
I feel soooo much more secure with my expensive iPhone SE in an Otterbox drop-proof case. I had an IPhone 4S previously, also in an Otterbox case. That phone was dropped from a height of 5 feet onto a marble floor. The ONLY damage was a crack in the case. And that was covered by Otterbox. I've also dropped on the pavement with no damage to anything. I'm a fan. I'll keep using Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pitufo
Verified Purchase:Yes
My family n I all have iPhones and we always use otter box commuters.
Love it thanks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: cottontop
Verified Purchase:Yes
I ordered the blue shell. I really like the color and it looks good with the black rubber shell.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: twitterhead
Verified Purchase:Yes
....even when it didn't get dropped. Was totally surprised that it cracked up near the camera lens - but I super-glued it & it lasted quite a while. But then the bottom cracked several times down near the headset jack. All I could think is that pulling it in & out of my purse cell pocket & my back pocket just causes a lot of resistance over the year or two I had it. bummer. Ordered just a replacement shell but when it arrived it was defective. The top edge (that covers the top & power button) was laid back at a funky angle - like it had warped in the heat or something.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 29, 2016
Hi twitterhead,
We’re sorry that your Commuter has suffered a couple of cracks over the last year or two. We wish that you would have contacted us as soon as the first crack occurred because we can easily replace damaged cases through our warranty.
Please feel free to give our helpful Otters a call at 1-855-419-7417, and we will be happy to get you set up with a new case through the warranty.
Best,
OtterBox Customer Service Team
We’re sorry that your Commuter has suffered a couple of cracks over the last year or two. We wish that you would have contacted us as soon as the first crack occurred because we can easily replace damaged cases through our warranty.
Please feel free to give our helpful Otters a call at 1-855-419-7417, and we will be happy to get you set up with a new case through the warranty.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Otter lover
Verified Purchase:Yes
I've used otter box on all my iPhone's and they always look like new. Drops are a breeze with no damage to my cell. The case colors are awesome to mix and match.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jules47348
Verified Purchase:Yes
I bought my case a couple of weeks ago. The color is beautiful however is was really difficult to actually get my phone in to it. I was very frustrated after having to mess with for about 30 minutes to get it on my phone and I don't even think it's on right because it doesn't lay flat when I sit it on the table. After 30 minutes of trying to get it on to my phone, I wasn't taking it off!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 6, 2016
Hi Jules,
We’re sorry that this Commuter was difficult to install. We want to make sure that everything is dialed in to ensure your iPhone is properly protected. Below is a link that will show you the best way to install the Commuter case.
https://www.youtube.com/watch?v=t6bxSe1pk6U
If something seems out of line with your case please do not hesitate to give our friendly Otters a call at 1-855-419-7417, and we will be happy to help in any way that we can.
Best,
OtterBox Customer Service Team
We’re sorry that this Commuter was difficult to install. We want to make sure that everything is dialed in to ensure your iPhone is properly protected. Below is a link that will show you the best way to install the Commuter case.
https://www.youtube.com/watch?v=t6bxSe1pk6U
If something seems out of line with your case please do not hesitate to give our friendly Otters a call at 1-855-419-7417, and we will be happy to help in any way that we can.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Decent
on June 29, 2016
Posted by: Supermad
The slip cover is ripping on me already, my old 5c case was better quality. It was an otterbox too. Also, I think there should be more colors to choose from.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Johnny boy
Verified Purchase:Yes
Grear. My daughter loves it and it's durable a bit $$ but it does the job
I would recommend this to a friend!
Written by a customer while visiting otterbox.com