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Customer Reviews Collected from otterbox.com |
OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Average Customer Rating:
4.1
Rating breakdown 822 reviews
5 Stars
448
4 Stars
188
3 Stars
90
2 Stars
50
1 Star
46
81%of customers recommend this product.
(
656 out of
812)
Customer Reviews for OtterBox - Commuter Series Case for Apple® iPhone® 5, 5s and SE (1st generation) - Black
Posted by: Kmpeterson10
Verified Purchase:Yes
I love this case and think it does a great job protecting my phone from drops. However, I did not get sent a screen cover with my purchase even though it was supposed to be included!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Izzy55
Verified Purchase:Yes
Baby blue beautiful!!!!!! So far this silicone isn't getting dirty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Taylor131213
Verified Purchase:Yes
I have always been a woman who loves otter boxes. I've had them for two years, and they are a decent investment. Until they started breaking. I'm a teen mom of a two and a half year old, and she tends to drop my phone. Well I've bought 3 cases in the last year, because they keep cracking. They also changes the fun and bright colours, which is a little upsetting. I just bought a new one and once this once goes, I'll be switching to Life Proof. Thanks for a good 3 years Otterbox!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 12, 2016
Hi Taylor,
We’re sorry that you are having some bad luck with our cases. We are even more bummed that you have not taken advantage of our convenient warranty!
We can easily replace a damaged OtterBox through our one-year limited warranty. If you ever have any issues with your case please do not hesitate to give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that you are having some bad luck with our cases. We are even more bummed that you have not taken advantage of our convenient warranty!
We can easily replace a damaged OtterBox through our one-year limited warranty. If you ever have any issues with your case please do not hesitate to give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Teacher teacher
Verified Purchase:Yes
I love how easy it is to get in and out of my pockets. I customized it pink and blue so that I could easily spot it if one of my students picked it up. I hope it holds up better than the last one which tore near the charger.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lcmet25
Verified Purchase:Yes
It's already broken and I haven't even dropped it. I only remove it and replace it to use my card reader. Doubt I will purchase another one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 19, 2016
Hi Lcmet25,
We are sorry to see that your Commuter case has cracked. We completely get why you are disappointed and we absolutely want to help out! Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement set up for you in no time at all!
Best,
OtterBox Customer Service Team
We are sorry to see that your Commuter case has cracked. We completely get why you are disappointed and we absolutely want to help out! Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a new warranty replacement set up for you in no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mary1999
Verified Purchase:Yes
Hugs my phone in the right places without the bulky feel. Purchased a glass cover protective screen and I am all set. Feels and looks great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bill64
Verified Purchase:Yes
This is the second one I bought. The bottom corner is a little thin and tends to cracked easily.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, July 21, 2016
Hi Bill,
We are sorry that you are having a bit of bad luck with the Commuter case. We completely get why a cracked shell would be disappointing and we certainly want to help out! Please give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to get a warranty replacement arranged for you.
Best,
OtterBox Customer Service Team
We are sorry that you are having a bit of bad luck with the Commuter case. We completely get why a cracked shell would be disappointing and we certainly want to help out! Please give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to get a warranty replacement arranged for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BahLu
Verified Purchase:Yes
I purchased this directly from Otterbox. I had bought one online from a "cheaper" source. It was imprinted with Otterbox, looked genuine but I wonder if it was fake. It snapped and cracked as soon as I put it on my phone! Sad, cheap!! Directly from Otterbox, perfect fit, I love it. Shipping took forever but was worth the wait.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com