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Customer Reviews Collected from otterbox.com |
Commuter Series Case for Apple iPhone SE, 5s and 5 - Avon
Average Customer Rating:
4.3
Rating breakdown 705 reviews
5 Stars
408
4 Stars
164
3 Stars
68
2 Stars
33
1 Star
32
85%of customers recommend this product.
(
590 out of
695)
Customer Reviews for Commuter Series Case for Apple iPhone SE, 5s and 5 - Avon
Customer Rating
3
Eh
on March 31, 2017
Posted by: Sonali
The pink outer shell case is not accurately represented by the picture. The actual case is a more brighter,lighter shade of pink. The case is what I expected but the color combination is not therefore I am not pleased but can settle
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 3, 2017
Hi Sonali,
We are sorry that the color of this Commuter case is not exactly the shade of pink that you had in mind. We understand why this would be disappointing.
Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that the color of this Commuter case is not exactly the shade of pink that you had in mind. We understand why this would be disappointing.
Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: GlenRock
Verified Purchase:Yes
Very difficult to use the on/off button. Very frustrating since hard to turn screen off, I just let iPhone auto turn off screen. Had to do complete shutdown and had to press very hard and many time for button to work. Yes, it is the case that is causing this issue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 5, 2017
Hi Glen,
We are sorry that the power button on this Commuter case is being stubborn. We completely understand why this would be frustrating and we absolutely want to help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
We are sorry that the power button on this Commuter case is being stubborn. We completely understand why this would be frustrating and we absolutely want to help with this unusual dilemma.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed, we can easily get a warranty replacement arranged!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lucava
Verified Purchase:Yes
It is thinner and smaller than the defender. I ordered by mistake. If it had a built in screen protector like the defender it would be so much better. Not sure I trust it 100%.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Lori
Verified Purchase:Yes
This claims that it's made for an iPhone 5. Well, that's incredible to me because it doesn't even fit my phone. The outer hard shell does not fit around the inner rubber one. Even if it did, the space isn't wide enough for me to be able to use my aux cord in the car. Terrible product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 16, 2017
Hi Lori,
We are sorry that this Commuter case is not fitting your iPhone 5 as well as it should. This is odd as our cases are designed to fit their device seamlessly.
If you still have this case, we absolutely want to get more details so that we can get to the bottom of this unfortunate issue as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Commuter case is not fitting your iPhone 5 as well as it should. This is odd as our cases are designed to fit their device seamlessly.
If you still have this case, we absolutely want to get more details so that we can get to the bottom of this unfortunate issue as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jenn
Verified Purchase:Yes
I was excited to be able to pick and "build your own" case from a variety of color choices. Unfortunately, I feel like the color of my "bubblegum" shell was way off from the photo I saw online. The photo almost looked like a sort of dusty purple. I went by that more than the name of the color. It is definitely bubblegum pink.
This was disappointing because I originally purchased the defender case, and didn't feel it was accurate, either. I returned it because I didn't realize it had a plastic piece over the screen that was built into the case. So after returning one, I just kept the second, despite my disappointment in the color. More accurate photos would have been helpful in both cases.
This was disappointing because I originally purchased the defender case, and didn't feel it was accurate, either. I returned it because I didn't realize it had a plastic piece over the screen that was built into the case. So after returning one, I just kept the second, despite my disappointment in the color. More accurate photos would have been helpful in both cases.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2017
Hi again, Jenn!
We're so sorry to see that the Symmetry case was not quite what you had in mind! Although we do our best to display the most accurate representation of our cases on our website, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and we'll be glad to help out!
Warmly,
OtterBox Customer Service Team
We're so sorry to see that the Symmetry case was not quite what you had in mind! Although we do our best to display the most accurate representation of our cases on our website, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and we'll be glad to help out!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: RMJP
Verified Purchase:Yes
When I was on the website it showed pink hard shell and light green for the rubber piece
When I received the case it was pink and pink
When I received the case it was pink and pink
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2017
Hey RMJP!
We apologize that the Commuter did not end up being the color you expected. Our records show that you ordered the case in the "Bubblegum Way" color scheme, which is pink on pink, but we're sorry about any miscommunication. If you purchased the case from the website within the last thirty days, our friendly Otters will be willing to help process a return and find the style that you desire! Just ring them up at 1-855-688-7269, and they'll straighten this out in no time!
Best,
OtterBox Customer Service Team
We apologize that the Commuter did not end up being the color you expected. Our records show that you ordered the case in the "Bubblegum Way" color scheme, which is pink on pink, but we're sorry about any miscommunication. If you purchased the case from the website within the last thirty days, our friendly Otters will be willing to help process a return and find the style that you desire! Just ring them up at 1-855-688-7269, and they'll straighten this out in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lil Will
Verified Purchase:Yes
OtterBox is the best way to go for ultimate protection for your mobile devices.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: who me
Verified Purchase:Yes
it's black, it's black, it's black, it's black, it's black, it's black.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2018
Hey there,
It sounds like you might not be loving the color of your Commuter series slipcover! We would love to grab a few more details, so please feel free to call our wonderful Otters at 1-855-688-7269. They'll be delighted to help you find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
It sounds like you might not be loving the color of your Commuter series slipcover! We would love to grab a few more details, so please feel free to call our wonderful Otters at 1-855-688-7269. They'll be delighted to help you find the case of your dreams!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com