My Commuter OtterBox for iPhone 5 is fantastic. It has protected my phone since the day I got it. Even though I have had two issues with the outer shell, customer support sorted it out immediately.
I will be an Otterbox user for as long as I need to protect my devices. And I never hesitate to tell my friends about this awesome company.
I love this as it gives me piece of mind knowing that my phone will be protected and I don't have rtoi worry about dropping it. It's the "shield" for my phone.
I submitted a warranty request since my last plastic shell cracked and within two weeks I got a perfectly new replacement. It looks great and has been working perfectly since I got it.
I am extremely clumsy. I have actually dropped by phone so many times, that I broke my otterbox. I sent pictures via email to otterbox as instructed on their site, and it was quickly replaced. My first otterbox went through a lot before it broke. I hope the replacement is just as durable.