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Customer Reviews Collected from lg.com |
LG - 24" Built-In Dishwasher - Black
Average Customer Rating:
4
Rating breakdown 452 reviews
5 Stars
252
4 Stars
86
3 Stars
39
2 Stars
21
1 Star
54
78%of customers recommend this product.
(
331 out of
426)
Customer Reviews for LG - 24" Built-In Dishwasher - Black
Customer Rating
2
There's only 1 thing I like about this dishwasher
on April 21, 2020
Posted by: Midwest1962
from Illinois
We moved into this house 7 mos ago. Fridge, oven, and dishwasher are all LG. I don't like any of them, but I'll keep this review to the dishwasher. I don't know how old it is but judging from the rusted tine (only 1 is rusted) and the pieces that don't work (the purple pieces that hold the tines up) it's definitely not new. The first time I ran it many of the cups and glasses on the top rack had clumps of dried food left in them. I used a dishwasher cleaner and upped the quality of the detergent, that didn't help much. Then came the real problems. It started leaking from the bottom - to the point where the water leaked down into the lower level laundry room. The repair people have been here 3 times and it is STILL leaking. They've replaced 2 parts. It will work fine for 3-4 leads then start leaking again. I've never been so disappointed in a washer - never will I buy LG again. I saw a review here that mentioned the plates fall and clatter once you shut the door. That is also true for me. Oh, the only think I like about this dishwasher is the musical tones it plays when it's finished.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
works good, mounting design flaw
on June 17, 2020
Posted by: bklein711
from Towson, MD
I've purchased this dishwasher for two different houses and both times had the same issue of the side mounting bracket breaking off the frame of the dishwasher due to poor design. Neither time has LG been willing to work with me outside of the warranty window. Instead I've had to pay ridiculous Appliance repair fees to have them come out and drill holes inside the stainless steel tub where there are not supposed to be holes in order to re-mount the dishwasher to the side of the cabinets (due to having granite counter tops) How LG doesn't have a mounting bracket to replace this when it breaks is beyond me. I know I will not be buying LG appliance going forward.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, September 22, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Nice for the price.
on July 15, 2020
Posted by: Jseeds59
from Edinburg, texas
Work good but racks started rusting a few months after warranty expired. What luck!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Keep getting IE error at the exact same point
on November 15, 2020
Posted by: Steve Lu
from Atlanta, Georgia
I own this dishwasher for about 7 years now. Since the beginning of this year, I kept getting IE error at exactly the same point when the timer shows 41 minutes left. I searched the internet and it said IE is for Inlet problem. If it was inlet problem, would it stop working at the very beginning of the cycle? This is so frustrating.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 17, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Many different options
on December 6, 2020
Posted by: Maddy0210
from Avondale, AZ
[This review was collected as part of a promotion.] Have owned this dishwasher for 7 years and has been very dependable! Top rack fully adjustable and silverware rack interchangeable - top rack or bottom - small or large! Able to do top rack only for smaller load.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
on December 7, 2020
Posted by: Pretty Happy
[This review was collected as part of a promotion.] Dishwasher works really well but I had this dishwasher for almost 5 years and then the sump/motor had to be replaced as it started leaking and had a high pitched squeal. Then, right after that a switch underneath needed to be replaced. Sometimes things happen. Luckily I had the 5 year extended warranty.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Worst dish washer ever. Died after 2.5 years
on December 11, 2020
Posted by: Joshh553
from Freedom Wi
[This review was collected as part of a promotion.] Complete garbage would never buy this brand again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We hope that you will consider LG for your future product needs. For the latest updates on LG Dishwashers, please visit https://www.lg.com/us/dishwashers. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Will be a short-lived appliance
on December 11, 2020
Posted by: Mlw76182
from North Richland Hills, TX
[This review was collected as part of a promotion.] We have had several major problems with our dishwasher in spite of the fact that it is only four and a half years old. The dishes on the top rack do not get clean. The silverware always comes out with 3 or 4 dirty pieces no matter how meticulously we load it. We obtained the manual and followed all the advice and instructions; turned up our water temperature, cleaned the filter, and made sure the arms were clear of debris. We added rinse agent and things improved, but we still can only use the bottom rack. We will have to call for service. Fortunately the customer support at LG is excellent.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com