 |
Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 300 reviews
5 Stars
182
4 Stars
57
3 Stars
11
2 Stars
14
1 Star
36
82%of customers recommend this product.
(
231 out of
283)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
5
Large capacity in compact design
on August 9, 2017
Posted by: Grateful2
from Chicago, IL, USA
Expertise:Beginner
Large capacity in compact design.
My previous fridge died. It was a buit in model and only this Samsung fit my small space. But it has more space inside and the freezer is bigger as well.
My previous fridge died. It was a buit in model and only this Samsung fit my small space. But it has more space inside and the freezer is bigger as well.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not cooling
on July 29, 2019
Posted by: Martin PM
the fridge part of the refrigerator has stopped working exactly one year and one month after purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140154324.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12670
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 12670
Written by a customer while visiting Samsung US
Customer Rating
5
very nice refrigerator
on March 7, 2015
Posted by: daveisme
from Richmond, VA, USA
Expertise:Intermediate
very happy with the design and size. works great and is very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk
on June 9, 2019
Posted by: TrinaE
from DE
piece of junk.ruined our cherry hardwood floor. idiot design. ice build-up under freezer drawer 2 inches deep... monthly.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 10, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139884633.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7056
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7056
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on February 8, 2019
Posted by: gorm8
from Chicago
Expertise:Intermediate
This refrigerator is garbage. I haven't even had it 2 years and it's already leaking and collecting water on the bottom shelf and into the produce drawer. Frost and condensation constantly builds up. And it is extremely noisy. The freezer is super tight and you can barely remove the ice drawer. More and more I am hearing how awful Samsung appliances are and now I understand. Repairman says he is always repairing Samsung appliances over any other brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 11, 2019
gorm8, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information about your concerns:
Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
Water Leaks in a Refrigerator: http://bit.ly/2Ufi8qj
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Fench Style design
on June 2, 2019
Posted by: JP55
we love this design because we no longer have to bend over to get things out of the refrigerator section. and the freezer is very roomy.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, June 3, 2019
Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
energy saver?
on May 22, 2017
Posted by: kaila22
from Hawaii
I love the French door design and height to fit in a small area. wish it was made just an inch or two wider, and not as deep, as it sticks out far beyond counters. One of main reasons I purchased it was that it said it was an energy efficient product. However, when I set the energy saver to "ON", condensation occurs on edges of doors, This must be a common occurrence, as manual says that it this happens, to turn the Energy Saver function off. Then, my question is, why do we have to turn it off, if this product is indeed energy efficient, why is it that condensation appears when it is turned on? Other than that, I do like the design of the refrigerator and am happy with how it keeps my food nice and cold. Also love the sliding tray in the bottom freezer.
Pros: Bright display
Cons: can't use energy saver function
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi kaila22,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having condensation on the edges of the door. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF220NCTASR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572601
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having condensation on the edges of the door. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Condensation, moisture, or mold forms between the refrigerator doors:
https://www.samsung.com/us/support/troubleshooting/TSG01001891/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF220NCTASR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144572601
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator for smaller home with limited space for one.
on July 5, 2017
Posted by: Woogman
from Albany, NY, USA
Expertise:Intermediate
Very pleased thus far with this frig. Replaced a 20 cu ft. Whirlpool with this 21.8 cu ft. model with frig on top and freezer on bottom. Is smaller width than the Whirlpool, yet has more space and deeper than our previous. My wife had a stroke Christmas of 2015 that affected her vision and moving the frig up top with the french doors was the way to go. What we liked was the LED lighting. It's central and very bright. Same in the freezer! She likes that there are numerous side shelves and several trays. Everything is made solid. Also, has a energy setting for added savings over time, Only down we found, are the handles do stick out quite a bit, but it still works in our kitchen.
Pros: Bright display, bright led interior lights in frig and freezer., lots of side storage holders.
Cons: handles stick out quite a lot but are solid.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US