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Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
5
LOOKS AWESOME
on September 12, 2017
Posted by: LuvSamsungFridge
from Long Island, NY
Just received my new refrigerator. Love the look and the features are great. Lots of shelf space in the refrigerator and great space in the freezer
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
nicely designed, features are usefull, depth of fr
on October 11, 2018
Posted by: youareapain
from MISSOURI
Expertise:Intermediate
installed 3 weeks ago, getting used to the different design from the double door we had before
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hello, It is good to hear that you are getting used to your brand new refrigerator. I am including a link that you may find useful in learning more about your refrigerator and it features: (https://www.samsung.com/us/support/owners/product/no-dispenser-french-door-rf220nctas) ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
4
A Bit Disappointed
on October 24, 2018
Posted by: fizzlizz
from Suffern, NY
Expertise:Expert
Just received it 10/20. It replaced a 20 year old 21cf GE Profile fridge which had lots of adjustable storage bins on the door and inside along with slide-out shelves. I was disappointed that this fridge had none of that. No other brands came close to the Samsung in the size I wanted and the better made interior. This is the first time I've had a bottom freezer. Not sure if I'm a fan or not. Ice cube trays were not supplied since I didn't order the ice maker, but the bin was there (which I'm using for other items). It's a good thing I saved a small bin and trays from the old fridge. I love the lighting and the ease of setting the temperatures. It runs very quietly. Pull-out shelves and more adjustable increments on the doors would have been a plus.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not A Good Refrigerator
on October 30, 2019
Posted by: Dann43
not a good refrigerator at all! samsung replace 2 within a 14 month period. no refrigerator for 3 to 4 weeks both instances.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 31, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Needs a mechanical redesign
on February 14, 2020
Posted by: lowesfan1
[This review was collected as part of a promotion.] i love the look and layout of this refrigerator however it died after two years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Liz, Samsung Cares, February 17, 2020
I definitely understand your frustrations. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141314259.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on May 16, 2020
Posted by: disgusted
refrigerator shelf fronts on the door snap on and fall off everything breaks on the floor if the door is opened fast. worst design ever. garbage.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 22, 2020
That's not good to hear. If you are still looking for a solution, you can try reaching out to us for help. We would be happy to look into this for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker broken
on February 5, 2022
Posted by: Spanno
from Plymouth, Michigan
im not a happy customer. my ice maker is broken. it will no longer produce ice. i've followed all the steps provided in the manuel and online. nothing has worked. and of course my warrenty expired in may of 2021. i hope samsung can help with a fix or this will be the last samsung anything i personally ever buy. i look forward to hearing from them.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 8, 2022
Thank you for taking the time to share this with us. I know this must be difficult to go through. It looks like service would be the next option for this concern. If you would like to reach out to us; You can use the links below to chat with us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
3
Flunks in cleanability
on October 22, 2022
Posted by: Lindy
The refrigerator functions as it should. However, cleaning the inside is a nightmare. Had to look online on how to remove the bottom shelf. The clips mentioned in the instructions were not where explained. Once loose, it was a struggle to do a multidimensional tilt to remove it from the refrigerator. Plastic clips holding the glass in place had to be removed to clean the glass. One of the clips broke in the process. The sides of the shelves where they attached to the refrigerator had numerous small areas which formed odd angles. Impossible to clean. The fronts of the drawers each had an overlapping area into which debris can slide, but there is no way to clean it out My otherwise sparkling clean refrigerator now has a very obvious row of debris at the front of each drawer. Very unsightly and unhygienic. Perhaps the appliance designers should clean a model before it is released for sale.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy Rainly, Samsung Care, October 27, 2022
Hi Lindy,
Thank you for sharing your experience cleaning the Samsung refrigerator.
You can check the Samsung link I have provided below that shows tips for cleaning the refrigerator.
Here's a link: https://www.samsung.com/us/support/answer/ANS00063107/
Also, here's another helpful link about the refrigerator care checklist: http://image-us.samsung.com/SamsungUS/support/solutions/home-appliances/refrigerators/top-freezer/Refrigerator_Care.pdf
We appreciate all observation that helps us to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145081983.
^Rainly
Thank you for sharing your experience cleaning the Samsung refrigerator.
You can check the Samsung link I have provided below that shows tips for cleaning the refrigerator.
Here's a link: https://www.samsung.com/us/support/answer/ANS00063107/
Also, here's another helpful link about the refrigerator care checklist: http://image-us.samsung.com/SamsungUS/support/solutions/home-appliances/refrigerators/top-freezer/Refrigerator_Care.pdf
We appreciate all observation that helps us to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145081983.
^Rainly
Written by a customer while visiting Samsung US