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Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
2
Poor compartments on the doors
on February 5, 2020
Posted by: Raychelle
nice refrigerator but compartments on the doors are not durable at all. all the doors are now cracked in the corners.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 6, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Started flooding 1 mo after warranty expired.
on June 13, 2020
Posted by: waterlogged floors
[This review was collected as part of a promotion.] first 2 yrs was fine. 2 years + 1 month, started finding water sitting in the bottom shelves of the fridge.
after a vacation came back to find kitchen floor had pudles around the fridge.
(we did not have it connected to any water source, ice maker is not on).
(we did not have it connected to any water source, ice maker is not on).
now once a month we have to de-ice the bottom of the fridge, pour out the drawers (which are now unusable).
i will never buy a samsung fridge again. our last fridge was over 10 yrs old and worked fine until the condensers gave out.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 28, 2020
Hello! Here's a link that'll help resolve any leaking concerns that you may have https://bit.ly/3gCWSW4 Thank you for being the best part of Samsung! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Lovely design and great functionality
on August 3, 2020
Posted by: KEN C
from Grahamsville, NY
[This review was collected as part of a promotion.] lovely design and great access to every shelf. the freezer keep the ice cream at the prefect temp.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The middle shelves broke fast
on August 6, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] the fridge is nice but the two shelves in the middle broke in less than a year. we now have to lift the two shelves to close the bottom one. its a very weak and bad design. if you buy do not put much in the drawers..
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Pat, Samsung Care, September 10, 2020
I can see why this would be alarming. If you are looking for a replacement, you can find one at Samsungparts.com. You can use the link below. ^Pat
http://www.samsungparts.com/customerservice.aspx?cs_menu=qu
http://www.samsungparts.com/customerservice.aspx?cs_menu=qu
Written by a customer while visiting Samsung US
Customer Rating
1
Looks good / great price / disappointed at the end
on August 24, 2020
Posted by: Not happy
i purchased this unit as a replacement for my side by side. it was the perfect fit for my kitchen. hours after the initial setup freezer got nice and cold however refrigerator stayed warm. i ended up calling for support within 1 week of having this unit. service call was almost 2 weeks out and ended with needing a motherboard which needed to be ordered. i was still within 30 days of purchase and i was able to return the unit to the store. i ended up with a completely different brand / different unit because i could no longer afford to not have a working refrigerator. disappointed with this purchase.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Ty, Samsung Cares, September 30, 2020
Thank you for bringing this to our attention. We greatly appreciate your feedback! ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer Beware
on January 18, 2021
Posted by: Unhappy Customer
don't be fooled by the bright lights and look of this refrigerator. the ice maker is horrible. when working properly which isn't often it produces very little ice. it constantly freezes up and i have to deal with that or pay someone to temporarily fix it. the ice bucket has cracks in it which the repair person put sealant on. i have redone it twice. i'm currently looking to purchase a new ice bucket knowing that will only be a temporary solution.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Pat, Samsung Care, January 19, 2021
We appreciate you sharing your experience with everyone. We all can learn from your concern. If you running into any other problems, we're always here to help in any way. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Comoact but NOISEY!!!
on May 4, 2021
Posted by: Hhubbard7
from Texas
i purchased this fridge and had it installed over the weekend. i bought a new fridge because my old one was rather loud. however, the new one may be even louder!!! in addition of the noise, the bottom freezer keeps frosting.
great product if you have a smaller area, but thats about it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Pat, Samsung Care, May 5, 2021
Thank you for supporting Samsung and providing your feedback. Let's see what we can do to get rid of the noise and frost issue for you. This way, you won't have to deal with these annoying issues anymore. Try these troubleshooting steps in the links below. If they don't fix the problem; We would need to gather more information to fix this.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number once you reach out to us: 1143276217
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number once you reach out to us: 1143276217
Written by a customer while visiting Samsung US
Customer Rating
5
Affordable
on July 14, 2021
Posted by: Lowman
from West Columbia, SC
we love our new fridge. it has great space and fits perfectly for our area. it has a smooth opening and closing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US