 |
Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
4
Perfect Fit
on April 13, 2022
Posted by: Splash
from Jackson, MI
we bought this fridge a few tears back. it was perfect, but a few weeks later the freezer handle fell off, and the flap inside of the frenxh doors get stuck. we got busy with work so we never looked into replacing the door handle or fixing the flap. not sure were to get replacement parts.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not long lasting
on April 24, 2022
Posted by: Samsrd
from Charlottesville va
today is april 24, 2022, purchased this refrigerator on sept 15, 2015. it has had one warranty service and then another out of warranty service in this time. today the refrigerator has quit cooling again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 25, 2022
Hello Samsrd,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator quit cooling again. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try for your Samsung refrigerator's cooling issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBBC/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144437778
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator quit cooling again. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try for your Samsung refrigerator's cooling issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBBC/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144437778
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
How do i clean fingerprints on stainless steel
on May 12, 2022
Posted by: dlbq
from Farmington CT
how do i clean fingerprints on stainless steel. mine is
covered in fingerprints
covered in fingerprints
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Camille , Samsung Care, May 16, 2022
Hi dlbq.
Thank you for reaching out regarding your 22 cu. ft. French Door Refrigerator in Stainless Steel on how you can clean the fingerprints. I understand. Regarding your concern, to remove the fingerprints, we suggest you use a stainless steel cleaner or polish like Bar Keepers Friend and a soft clean cloth. Make sure to wipe along the grain of the surface.
I suggest you check this link for further assistance.
A plan for keeping your Samsung refrigerator clean
https://www.samsung.com/us/support/answer/ANS00079481/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144506828
^Camille
Thank you for reaching out regarding your 22 cu. ft. French Door Refrigerator in Stainless Steel on how you can clean the fingerprints. I understand. Regarding your concern, to remove the fingerprints, we suggest you use a stainless steel cleaner or polish like Bar Keepers Friend and a soft clean cloth. Make sure to wipe along the grain of the surface.
I suggest you check this link for further assistance.
A plan for keeping your Samsung refrigerator clean
https://www.samsung.com/us/support/answer/ANS00079481/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144506828
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Design
on June 1, 2022
Posted by: HateSamsungRefrigerator
from New York
We purchased a new home and this is the refrigerator in the kitchen. I wanted to clean it but never in my life did I find cleaning a refrigerator so challenging. The design of the vegetable drawers is horrific. The front of the the drawer is double plastic, where food debris can accumulate. The only way to clean it out is to separate the double layer of plastic. I had to google YOUTUBE videos but it isn't easy and I cracked both drawers. They need to redesign this.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Response from Samsung USBy Trisha, Samsung Care, June 6, 2022
Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience the refrigerator did not meet your expectation. We will surely notate this feedback for better products and options in the future.
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF220NCTASR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144571985
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience the refrigerator did not meet your expectation. We will surely notate this feedback for better products and options in the future.
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF220NCTASR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144571985
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Awful noise brand new
on December 2, 2022
Posted by: Never again
from Ohio
Shortly after one year its making that awful noise like I've read in other reviews. I can hear it all the way through the house.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy ROSSINI, Customer Care, December 7, 2022
Hello there,
It's uncomfortable to hear unusual sounds with our home appliances, especially with our Refrigerator. But don't worry. We have some steps for you.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You can try that link, and if you still have the same problem, we have the following channels where you can contact us.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide this reference number (1145223682) to help our team gather your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
It's uncomfortable to hear unusual sounds with our home appliances, especially with our Refrigerator. But don't worry. We have some steps for you.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You can try that link, and if you still have the same problem, we have the following channels where you can contact us.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide this reference number (1145223682) to help our team gather your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on February 11, 2023
Posted by: Carrie
Only 2 years old and Refrigerator is not cooling. I’m so disappointed in the quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, February 13, 2023
Thank you for raising this, Carrie. Let's examine some possible remedies to get your fridge working to its fullest!
There's a simple checklist of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. Learn more from these details.
The refrigerator is not cooling:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may watch our youtube video about "What to do if your refrigerator is not cooling":
https://www.youtube.com/watch?v=ogwmuhLH4G4
I have shared the model's user manual about disabling the "Cooling Off" mode on page 20:
https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
There's a simple checklist of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. Learn more from these details.
The refrigerator is not cooling:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may watch our youtube video about "What to do if your refrigerator is not cooling":
https://www.youtube.com/watch?v=ogwmuhLH4G4
I have shared the model's user manual about disabling the "Cooling Off" mode on page 20:
https://downloadcenter.samsung.com/content/UM/202108/20210820130659841/DA68-02657A-12_IB_IBACI_EN_ES_FR_200907.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Basic Refrigerator - Functions as it should
on February 20, 2023
Posted by: Pido
from IL
We've owned this refrigerator for almost 3 years. We've had no issues. It makes plenty of ice. Seems to keep things at a good temperature throughout.
I would recommend this to a friend!
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design
on April 8, 2023
Posted by: Greenie
from Washington DC
I rent a condo and this fridge is 4 yers old. We’ve had constant ice maker issues and temperature issues in freezer. Typically there are only ice pieces made and are frozen into a block at the bottom of the ice bucket. Ice making is painfully slow when it works. I’ve hade to replace the spring loaded French door separator twice
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, April 10, 2023
We are pleased to read your review about your ice maker, Greenie. We would love to discuss your fridge temperature settings with you to determine how we can best assist you.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, in the event of an ice bucket, some troubleshooting may be needed, and service may be required. Please check the links below for tips.
The Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
The Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, in the event of an ice bucket, some troubleshooting may be needed, and service may be required. Please check the links below for tips.
The Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
The Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US