 |
Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
1
Breaks down regularly
on January 1, 2024
Posted by: Jemm
In 3 years and 2 months we had to have it fixed 2 times . Our friend knew what it was and saved us money fixing it the 2 nd time
Response from Samsung USBy Ernest, SEA Care, January 3, 2024
We are happy to hear that your refrigerator is now functioning properly. If you require further assistance in the future, please don't hesitate to contact us through the options below:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146694399) to help our team pull up your information.
Have a great day,
-Ernest-
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146694399) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap drawers and door racks/shelves broke quickly
on January 7, 2024
Posted by: DoneWithSamsungAppliances
from California
No issues with cooling. But it is very noisy. More importantly, within a short time, all the door shelves and drawers starting cracking and breaking off with normal use. Cheap plastic materials. Our ten-year-old Samsung, a larger three-door we keep in the garage, didn't have these quality issues. Replacement accessories are expensive. Not worth it to replace all of them. Switching to LG for the next refrigerator because my wife has had it with this garbage. Samsung quality has deteriorated over the years. For what it's worth, we saw the same pattern with washer and dryer and ended up switching to LG for those appliances also.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 10, 2024
Greetings,
Keeping your appliances in tip-top condition is important for every household. Let's get the information you need to maintain your refrigerator.
The link below will help you identify the sound coming from the refrigerator. Please check the hyperlinks and watch the video to learn more.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You can check the availability of refrigerator shelf replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719622) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Keeping your appliances in tip-top condition is important for every household. Let's get the information you need to maintain your refrigerator.
The link below will help you identify the sound coming from the refrigerator. Please check the hyperlinks and watch the video to learn more.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You can check the availability of refrigerator shelf replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719622) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Need some running
on January 25, 2024
Posted by: FrankM
from Chicago
I bought it 2 years ago and it just stopped cooling on both top and bottom.
Was working great but not any more...
Was working great but not any more...
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Ernest, SEA Care, January 26, 2024
Hi FrankM,
We understand how important the refrigerator is for your daily use. Let's get the necessary information to ensure your refrigerator is cooling properly.
Please see the link below, select the scenario that best fits your situation, and check the hyperlinks or video to learn more about how to address the cooling issue with the refrigerator quickly and easily.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
We understand how important the refrigerator is for your daily use. Let's get the necessary information to ensure your refrigerator is cooling properly.
Please see the link below, select the scenario that best fits your situation, and check the hyperlinks or video to learn more about how to address the cooling issue with the refrigerator quickly and easily.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Trash
on February 16, 2024
Posted by: not happy
Black stainless is garbage. Refrigerator is only 3 years old and the black is PEELING off the fridge. Also the track that holds the drawers broke. The black stainless is also peeling on the stove.
Response from Samsung USBy SEA Care, February 19, 2024
Hi there,
We want you to have an effortless experience with the refrigerator. Let us give you tips on maintaining the fridge.
Here is a video link that tips on what to use and avoid when cleaning your fridge's exterior. Please watch the video from 00:02:04 to 00:02:32 for helpful tips. Significantly, we have included easy-to-follow steps to clean your cooktop or stove.
How to clean your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867299, to help our team pull up your information when you message us.
Have a great day.
-John
We want you to have an effortless experience with the refrigerator. Let us give you tips on maintaining the fridge.
Here is a video link that tips on what to use and avoid when cleaning your fridge's exterior. Please watch the video from 00:02:04 to 00:02:32 for helpful tips. Significantly, we have included easy-to-follow steps to clean your cooktop or stove.
How to clean your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146867299, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
terrible
on July 10, 2024
Posted by: ihatesamsung
this fridge will not last you more than a couple years
Response from Samsung USBy Ernest, SEA Care, July 11, 2024
Hi there,
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147319778) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147319778) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
3
Ice dispensing problem😒
on September 5, 2024
Posted by: Isa556
from Los angeles, California
Bought it in 2022 and im already having problems with it not making ice. Ive done all the troubleshooting steps and reset the ice thing and still nothing
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Response from Samsung USBy SEA Care, September 6, 2024
Hi Isa556,
We know how important it is to have readily available ice at home. Let us take care of the unit right away!
Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147508351 to help our team pull up your information.
Have a great day.
^Aloe
We know how important it is to have readily available ice at home. Let us take care of the unit right away!
Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147508351 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
4
Water dispenser not working.
on September 18, 2024
Posted by: Ted the camo man
from Columbus ohio
I’d like to give it a five right off the get go but the water despenser doesn’t work. We have great water pressure and it made ice in 4 hours but no water.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on September 26, 2024
Posted by: ronno
Awful service. 5 years old. Multiple service calls. Freezes up and shuts down. Multiple times we have lost food. Buyer beware.
Response from Samsung USBy SEA Care, September 27, 2024
Hi Ronno,
Thank you for reaching out to us. We would love to speak with you about the refrigerator and further assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147562024 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Thank you for reaching out to us. We would love to speak with you about the refrigerator and further assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147562024 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US