 |
Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
1
Bad Product
on June 20, 2025
Posted by: Jason_W
from NewYork
The Fridge broke down and it's not cooling at all I'll recommend on not buying it
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, June 23, 2025
We understand the frustration of having a refrigerator that no longer cools, Jason_W. Let us help.
We have provided below the recommended actions when the refrigerator stops cooling. We suggest checking the attached troubleshooting links on each step for other helpful tips.
1. Make sure the refrigerator has power.
Unless the refrigerator is in Sabbath mode, the lights should come on when you open the door, and the panel should have at least some of its lights lit (although they may not come on until you touch the panel or open the door).
If you believe there is a power issue with your fridge, please see our guide for troubleshooting steps.
Use Sabbath mode on your refrigerator or oven:
https://www.samsung.com/us/support/answer/ANS00062340/
Samsung refrigerator has no power:
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
2. Check for Cooling Off Mode.
If the display shows OF OF, O FF, OFF OFF, or scrolling temperature bars, the refrigerator is in Cooling Off Mode, sometimes called Demo mode or Shop mode. The unit will not cool in this mode, and turning off this mode will make the refrigerator cool again.
The steps for disabling Cooling Off Mode will vary depending on what type of panel you have.
Cooling Off mode (Demo mode) on your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00048861/
3. Make sure the doors are closed, and the seals are working.
To see if the doors are sealing, put a piece of paper halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is still working.
If the paper slips out easily, clean the seal with dish soap and a damp cloth. If the paper test fails, please visit our Support Center to request service.
Note: New refrigerators not level left to right may fail the paper test because the doors are not aligned properly. See our guide for leveling the refrigerator.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
4. Power cycle the refrigerator and wait 3 hours.
Unplug the refrigerator or turn off the power at the circuit breaker, wait two minutes, and then restore power. In most cases, three hours should be enough time to detect that the temperature has gone down. If you enable Power Cool, you can cut that down to two hours.
After power cycling, verify the temperatures and other settings are configured as desired.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS10001622/
5. Request service.
If the issue continues after two hours, please visit our Support Center to request service.
You may also check page 69 of the user manual for other troubleshooting steps when the refrigerator temperature is warm.
https://downloadcenter.samsung.com/content/UM/202504/20250411102040057/T-TYPE_RF9000A_DA68-04023H_EN_MES_CFR_250403.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149696381) to help our team pull up your information when you message us.
Thank you.
-Angelica
We have provided below the recommended actions when the refrigerator stops cooling. We suggest checking the attached troubleshooting links on each step for other helpful tips.
1. Make sure the refrigerator has power.
Unless the refrigerator is in Sabbath mode, the lights should come on when you open the door, and the panel should have at least some of its lights lit (although they may not come on until you touch the panel or open the door).
If you believe there is a power issue with your fridge, please see our guide for troubleshooting steps.
Use Sabbath mode on your refrigerator or oven:
https://www.samsung.com/us/support/answer/ANS00062340/
Samsung refrigerator has no power:
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
2. Check for Cooling Off Mode.
If the display shows OF OF, O FF, OFF OFF, or scrolling temperature bars, the refrigerator is in Cooling Off Mode, sometimes called Demo mode or Shop mode. The unit will not cool in this mode, and turning off this mode will make the refrigerator cool again.
The steps for disabling Cooling Off Mode will vary depending on what type of panel you have.
Cooling Off mode (Demo mode) on your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00048861/
3. Make sure the doors are closed, and the seals are working.
To see if the doors are sealing, put a piece of paper halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is still working.
If the paper slips out easily, clean the seal with dish soap and a damp cloth. If the paper test fails, please visit our Support Center to request service.
Note: New refrigerators not level left to right may fail the paper test because the doors are not aligned properly. See our guide for leveling the refrigerator.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
4. Power cycle the refrigerator and wait 3 hours.
Unplug the refrigerator or turn off the power at the circuit breaker, wait two minutes, and then restore power. In most cases, three hours should be enough time to detect that the temperature has gone down. If you enable Power Cool, you can cut that down to two hours.
After power cycling, verify the temperatures and other settings are configured as desired.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS10001622/
5. Request service.
If the issue continues after two hours, please visit our Support Center to request service.
You may also check page 69 of the user manual for other troubleshooting steps when the refrigerator temperature is warm.
https://downloadcenter.samsung.com/content/UM/202504/20250411102040057/T-TYPE_RF9000A_DA68-04023H_EN_MES_CFR_250403.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149696381) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK PRODUCT
on July 10, 2025
Posted by: THISPRODUCTSUCKS
from California
This fridge while we thought it would be a great purchase, turned out to be a bad waste of money, this fridge within 6 MONTHS of use started to have similar issues to the ones listed in other reviews, specifically without any issues with the seals this fridge would repeatedly frost over and then completely stop cooling. Another issue with this product is the loud noise it would produce occasionally, almost like something snapped inside the fridge. DO NOT BUY UNLESS YOU HAVE A LONG COMPLETE WARRENTY we are out -1500 because of this purchase and would LOVE A REFUND.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Ricardo, Samsung Care, July 11, 2025
Greetings,
We understand your disappointment with not having the best experience with your refrigerator. Let us help.
Here is a link to the user manual; kindly go to page 69 for troubleshooting steps for your refrigerator that is not cooling and frosting.
User manual.
https://downloadcenter.samsung.com/content/UM/202504/20250411102040057/T-TYPE_RF9000A_DA68-04023H_EN_MES_CFR_250403.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149947069) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with not having the best experience with your refrigerator. Let us help.
Here is a link to the user manual; kindly go to page 69 for troubleshooting steps for your refrigerator that is not cooling and frosting.
User manual.
https://downloadcenter.samsung.com/content/UM/202504/20250411102040057/T-TYPE_RF9000A_DA68-04023H_EN_MES_CFR_250403.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149947069) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US