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Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
5
Beautiful, functional fridge
on May 8, 2017
Posted by: PastorAndTeacher
from Colorado Springs, CO, USA
Expertise:Beginner
My husband and I recently did some upgrades to our kitchen, and this fridge is a great addition. It is beautiful, and it fits into the small space required. I love the bottom freezer drawer, and it is far more organized than a standard refrigerator. The quality of this product is outstanding as are all of the Samsung appliances we have purchased in the past. The value was not great, but since we needed it to be a particular size, we had to pay the extra money.
Pros: great storage, organized
Cons: expensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
French Door Refrigerator
on September 7, 2017
Posted by: Happyhome13
from California, USA
Expertise:Intermediate
I purchased this refrigerator because I wanted a French Door model and had an unusual space. This refrigerator fits perfectly and is absolutely beautiful. It has movable shelves and the adjustments are very easy to do. It's bright so you can see everything inside. I love it!
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Cheap, Plastic Part Ruins Its Rating
on April 8, 2018
Posted by: suevat
from New York, NY, USA
Expertise:Expert
I purchased this refrigerator from a local appliance store in January 2017. It is quiet and does what one would expect a refrigerator to do. The issue I have is that the french door guide( an approximately 4" plastic part held in place by 2 metal screws) needed to be replaced in October 2017, and I'm currently waiting for a second replacement of the same part in early April 2018. I feel that if this part were metal, it would not be breaking every few months. I have an extended warranty, so replacement cost is not the issue. It's the annoyance and frustration of experiencing this twice in less than 14 months.
Pros: Bright display
Cons: Poor quality, repeated of same part
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Quite nice
on July 29, 2019
Posted by: trsd441
from North Carolina
[This review was collected as part of a promotion.] it's roomier than it appears. disappointed that after 2 months the ice from the maker still smells and tastes like plastic.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, August 2, 2019
Thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge
on October 23, 2020
Posted by: Nicky
besides having a stylish modern look, this refrigerator is working great for us. so far, there haven't been any cooling problems and it's stunningly quiet compared to our old unit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrid
on February 12, 2024
Posted by: HSRt
from Wantagh, NY
I’ve had this refrigerator for 8 years. The ice maker never worked properly. The design of the drawers is horrendous. Only one shelf can be tall enough for a gallon container. The temperature controls turn off and need to be reset by turning off electric. It’s now freezing items on every shelf in the refrigerator. I cannot wait to get rid of it. I will never buy a Samsung refrigerator again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 13, 2024
Hi there,
Sharing your fridge-related experiences matters to us, and we'd love to help you.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
The link below will show you the steps to increase the effectiveness of the ice. For more details, please select the corresponding bullet points which affect ice production. We also recommend watching the videos and including embedded links.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please follow this helpful guide below to save space on your refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
To help rectify the refrigerator's cooling temperature, we advise you to browse this link for its diagnosis. Please click the hyperlink about "Frost in the refrigerator" for further help.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146848005, to help our team pull up your information.
Have a great day!
^Chrystel
Sharing your fridge-related experiences matters to us, and we'd love to help you.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
The link below will show you the steps to increase the effectiveness of the ice. For more details, please select the corresponding bullet points which affect ice production. We also recommend watching the videos and including embedded links.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please follow this helpful guide below to save space on your refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
To help rectify the refrigerator's cooling temperature, we advise you to browse this link for its diagnosis. Please click the hyperlink about "Frost in the refrigerator" for further help.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146848005, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge that fits my space
on January 29, 2014
Posted by: JimmyD50inplasma
I love this fridge. I had a regular fridge that came with my house and I always hated it. Imagine my surprise when I found out I had to cut my cabinets if I got a new one. I found this Samsung and where it doesn't have all the features that new fridges have it has all the ones I needed and a ton more space. But the most important part is it fits in my space and does a great job.
Pros: fits tight spaces, does a great job
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the French Doors
on February 25, 2014
Posted by: MurfsMom
from BG KY
Expertise:Intermediate
Was excited to find a french door refrigerator that fit the small space.
Cons: no ice or water in door.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US