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Customer Reviews Collected from Samsung US |
Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Average Customer Rating:
4.1
Rating breakdown 306 reviews
5 Stars
182
4 Stars
58
3 Stars
12
2 Stars
14
1 Star
40
81%of customers recommend this product.
(
232 out of
285)
Customer Reviews for Samsung - 21.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
5
Simple and basic
on September 11, 2016
Posted by: meea
from Ohio
Expertise:Expert
This is the only fridge that I found that had everything I wanted. I didn't want "everything" I wanted a simple and basic fridge without all that you don't need.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on September 30, 2016
Posted by: Adrondacker
from New York
Expertise:Intermediate
All our
Samsung products are very reliable and easy to use also very attractive, We would recommend Samsung to any body, also our oldest daughter has just switched over to Samsung products. We currently have four Samsung products and recommend them all.
Samsung products are very reliable and easy to use also very attractive, We would recommend Samsung to any body, also our oldest daughter has just switched over to Samsung products. We currently have four Samsung products and recommend them all.
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
REALLY LOVE THIS FRIDGE! MORE THAN A FRIDGE, ITS A CENTERPIECE TO THE KITCHEN!! :)
on December 13, 2016
Posted by: WAKEBOARDER54
from Portland, OR, USA
Expertise:Intermediate
LOVE THE DESIGN, FEATURES, THE CLEAN WATER THAT COMES OUT OF THE FILTER, THE HUGE STORAGE IN THE FREEZER SECTION AS WELL AS A NICE BIG ICE TRAY....
YOU CANNOT GO WRONG WITH THIS FRIDGE OR THE PRICE!! IT IS NO SMART FRIDGE BUT IT DOES WHAT IS NEEDED AND LOOKS FLAWLESS!!
BUY TODAY!! YOU WILL NOT BE DISAPPOINTED!! HAVE IT GOING 5 YEARS STRONG THIS YEAR!!
Pros: Inexpensive, design, features, ice tray, stainless
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love it nice features
on April 29, 2017
Posted by: JimATheRealtor
from New Jersey, USA
Expertise:Expert
good design works great, nice features i would buy this again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
electronics
on November 26, 2018
Posted by: nosocold
from new york ny
The construction of the refrigerator itself is great. Astar as the electronics go, after 1 1/2 years they failed. Oh ya only 1 year warranty on the electronics. It should be at least 5 years.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Ross, Customer Care, April 20, 2022
Hello nosocold,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your22 cu. ft. French Door Refrigerator in Stainless Steel
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144423736
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your22 cu. ft. French Door Refrigerator in Stainless Steel
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144423736
^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Choice
on March 8, 2019
Posted by: JaneD
from Lompoc CA
My landlady bought this refrigerator 18 months ago and it has stopped cooling three times already. Repairmen cannot seem to fix it and it looks like it is going to have to be replaced. NOT with a Samsung refrigerator! I definitely would never buy one of their products again. Extremely poor quality and performance. And the handle to the freezer drawer is broken.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. You can purchase a new handle directly from our parts department. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Love the Style and Fit but not the performance
on August 12, 2019
Posted by: HWGER11
from East Brunswick, NJ
[This review was collected as part of a promotion.] i purchased this refrigerator in later part of 2016. in 2017 bottom back items on last two shelves freezing and freezer items frost bitten. they returned again in 2018 . now the same issue in 2019.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, August 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on October 12, 2019
Posted by: MSBS
from OHIO
[This review was collected as part of a promotion.] great well made refrigerator.
website said my review is too short.
it is my review & i'm sticking to it.
website said my review is too short.
it is my review & i'm sticking to it.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, October 17, 2019
A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Welcome to the Samsung family. ^Cat
Written by a customer while visiting Samsung US