 |
Customer Reviews Collected from Samsung US |
Replacement Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
1.4
Rating breakdown 32 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
28
14%of customers recommend this product.
(
4 out of
28)
Customer Reviews for Replacement Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
New design no longer fits
on September 8, 2019
Posted by: MRBw2B
as a number of people have noted, these filters no longer fit. it seems samsung is unwilling to remedy the problem, so now we are stuck with a refrigerator that does not have a water filter.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Filter cracked, flood in kitchen!
on July 21, 2017
Posted by: 2belgiantervs
from Reading PA
Expertise:Expert
In May 2017, we had a filter crack and create a flood in the kitchen. Installed a new one and two months later, the exact same thing happened. What is going on?
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi 2belgiantervs,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter crack and flooding on your floor. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569544
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter crack and flooding on your floor. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569544
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Water tastes lousy!
on September 17, 2018
Posted by: Bill in AZ
from Metro Phoenix
I just installed a new filter and followed the directions. The tastes lousy! It's never done that before. Took out the new filter and the water tastes like regular old city water.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello Bill in AZ,
Thank you for bringing this to our attention. We appreciate you letting us know that the water in your Samsung refrigerator tastes bad after you installed a new water filter. We apologize for the inconvenience this has caused you. We're here to help.
Attached is a link to a troubleshooting guide you can check when water from your refrigerator tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
I've also included a helpful link containing information about replacing a water filter in your Samsung refrigerator for reference.
https://www.samsung.com/us/support/answer/ANS00060149/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144379400
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the water in your Samsung refrigerator tastes bad after you installed a new water filter. We apologize for the inconvenience this has caused you. We're here to help.
Attached is a link to a troubleshooting guide you can check when water from your refrigerator tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
I've also included a helpful link containing information about replacing a water filter in your Samsung refrigerator for reference.
https://www.samsung.com/us/support/answer/ANS00060149/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144379400
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
New Filters don’s fit
on February 5, 2020
Posted by: Madmax
from Richmond VA
[This review was collected as part of a promotion.] how can samsung change the filter neck so no one can use the filter? the part number is the same but does not fit.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 6, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Replacement Filter Doesn't Fit in Your Refrigerator: http://bit.ly/2ZZwS07
J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
• Replacement Filter Doesn't Fit in Your Refrigerator: http://bit.ly/2ZZwS07
J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Filters Do NOT fit!
on December 31, 2019
Posted by: PaulM
from 92677
[This review was collected as part of a promotion.] i need a da29-00003b water filter. samsung says they are discontinued, but are replaced by filter da29-00003g. however, the "lugs" on the replacement model prevent installation!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello PaulM,
Thank you for bringing this to our attention. We understand how inconvenient it is to purchase a water filter that doesn't fit in your Samsung refrigerator. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Below is a helpful link containing information about replacing the water filter in your Samsung refrigerator that you can check for reference.
https://www.samsung.com/us/support/answer/ANS00060149/
I've also included a link to our website to know the supported Samsung refrigerator models of this water filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144366155
-Angelica
Thank you for bringing this to our attention. We understand how inconvenient it is to purchase a water filter that doesn't fit in your Samsung refrigerator. It's not the experience we want you to have with one of our products. We'll be glad to look for other options for you.
Below is a helpful link containing information about replacing the water filter in your Samsung refrigerator that you can check for reference.
https://www.samsung.com/us/support/answer/ANS00060149/
I've also included a link to our website to know the supported Samsung refrigerator models of this water filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144366155
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Filter no longer fits
on February 17, 2022
Posted by: Semper Fi
greetings. i feel the pain here. here’s my caveman fix, less samsung recommendations:
install the filter up to the point it refuses to lock-in. apply some pressure. pull the filter out. look at the impressions on the filter teeth (see pic from another caveman).
shave off material below the first tooth impression attempting to keep the same design shape.
then basically remove the aft or the third tooth above the base (see pic). you can use a regular file that you would find in your toolbox. a course file to start, then a fine one to smooth out, or as i use, a dremel tool to file it down (be careful with a powered dremel as it can take a lot off fast).
keep at it until it fits. always works for me. only use filters with nsf 42, 53, 401 protections. hope this helped.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Semper Fi,
Thank you for reaching out and sharing your experience with us about the water filter in your Samsung refrigerator. I understand you had difficulties replacing your water filter as it doesn't fit in your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement filter doesn't fit in your refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357540.
-Noraina
Thank you for reaching out and sharing your experience with us about the water filter in your Samsung refrigerator. I understand you had difficulties replacing your water filter as it doesn't fit in your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement filter doesn't fit in your refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357540.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Design
on September 14, 2019
Posted by: Oakley
new design will not fit!! locking mechanism is not compatible.
now what??
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't Fit; I'm never Buying Samsung Again
on July 29, 2021
Posted by: AngryMan58
they changed the design on purpose to try and force people to replace their equipment. they could have easily created a new part number for their new equipment, but they purposely changed the design of the same part number... and then they have the audacity to say we are valued customers. off to the knock-off brands for me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 7, 2022
Hello,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with your replacement water filter as it doesn't fit in your Samsung refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement water filter doesn't fit in your refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144378946.
-Noraina
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with your replacement water filter as it doesn't fit in your Samsung refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement water filter doesn't fit in your refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144378946.
-Noraina
Written by a customer while visiting Samsung US