 |
Customer Reviews Collected from Samsung US |
Replacement Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
1.4
Rating breakdown 33 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
29
14%of customers recommend this product.
(
4 out of
28)
Customer Reviews for Replacement Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
HAFCU1 wrong filter for RF267AERS
on August 24, 2023
Posted by: KyCustomer
from Louisville, KY
Filter HAFCU1 does not fit Model RF267AERS. Samsung needs to fix this in their knowledgebase so customers don't continue to order the wrong water filter.
No, I would not recommend this to a friend.
Performance
1
Design
1
Response from Samsung USBy Ernest, Customer care, August 28, 2023
Hi there,
We understand the importance of a compatible water filter for your refrigerator. Let's get the information you need.
I have provided a link below to the user manual and instructions on how to properly replace your water filter. Please refer to page 9, "Setting up the refrigerator," to find the compatible water filter.
User manual:
https://downloadcenter.samsung.com/content/UM/201608/20160802162558178/DA68-01812E-06.pdf
Replace water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you wish to check the availability and compatibility of the water filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146209969) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand the importance of a compatible water filter for your refrigerator. Let's get the information you need.
I have provided a link below to the user manual and instructions on how to properly replace your water filter. Please refer to page 9, "Setting up the refrigerator," to find the compatible water filter.
User manual:
https://downloadcenter.samsung.com/content/UM/201608/20160802162558178/DA68-01812E-06.pdf
Replace water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you wish to check the availability and compatibility of the water filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146209969) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Filter won't fit. WARNING - Don't buy it!
on November 26, 2020
Posted by: John
kinda crazy, that a company could be so incompetent, but samsung has achieved that status with the faulty redesign of this filter. it does not fit my samsung refrigerator after the redesign.
and, to top it all off, samsung has been receiving this compliant for the last 3 years, and has done nothing to address the issue. please, don't waste your time and money, ditch samsung. i will never purchase any samsung product going forward!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, November 27, 2020
I completely understand your concern and see where you are coming from. I have some troubleshooting steps that may help resolve your dilemma. Take a look at the link below. Thank you for being a Samsung Customer. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Written by a customer while visiting Samsung US
Customer Rating
1
Such an Insult to Samsung consumers
on September 1, 2023
Posted by: WC1313
from Walnut Creek, California
I've had my Samsung French door refrigerator for 11 years. Love the fridge. However, I will never buy another Samsung fridge again after the disgusting way Samsung has treated its customers by changing the water filter so it doesn't fit older models.
How hard is it to market two styles of filter? How did you think we were going to react?
How hard is it to market two styles of filter? How did you think we were going to react?
Response from Samsung USBy Chrystel, SEA Care, September 4, 2023
Hi there,
We understand where you're coming from, and we wish to aid you with the water filter.
We would love to speak to you directly to further discuss the water filter.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238842, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from, and we wish to aid you with the water filter.
We would love to speak to you directly to further discuss the water filter.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238842, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung's Own Replacement Part DOESN'T EVEN FIT?!?
on January 21, 2024
Posted by: h8samsungparts
Are you kidding me? If you have a 10yr+ old fridge and Samsung says this part is your replacement, good chance it won't fit. They changed the design and kept the same part number. Will not screw into my RFG297. Buy the knockoff versions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Greetings,
The water filter is important in making sure you have clean water. Let's get the information you need to ensure the water filter fits perfectly.
The links below will help ensure you can install the water filter easily and quickly. Kindly select the filter that is compatible with your refrigerator and check the hyperlinks, videos, and other topics that pique your interest.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Ernest-
The water filter is important in making sure you have clean water. Let's get the information you need to ensure the water filter fits perfectly.
The links below will help ensure you can install the water filter easily and quickly. Kindly select the filter that is compatible with your refrigerator and check the hyperlinks, videos, and other topics that pique your interest.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Changed design doesn't fit.
on June 5, 2019
Posted by: Anonymous
from Houston, TX
they changed the design. it doesn't fit my fridge. old filter is on the left and new on the right. its the same part number! the website says it fits my rf26xaers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 7, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
LOUSY
on February 20, 2020
Posted by: Erik
from NJ
lousy lousy lousy--filter doesn't fit my refrigerator. i was promised by the "customer support" person on the phone that it would.
lousy lousy lousy samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 21, 2020
Hello, Erik! Thank you for taking a moment to let us know about your Samsung experience concerning your refrigerator and the water filter. I understand your frustrations and would like to change things. Here is a link https://bit.ly/2VaqV0j where you can locate the information about the specific water filter you have purchased.
This link will redirect you to the Samsung website and selecting 'Specs' in the top, right corner will open up all of the pertinent information about this filter. Once reaching the Specification section, please ensure to click 'See All Specs'. You can easily find the water filter's specifications, as well as, the exact model numbers of the refrigerators that this filter is designed to fit.
I have, also, provided an additional support link that can be located by clicking here https://bit.ly/3bVMDev (Article: Replace the water filter in your Samsung refrigerator) to review and ensure the filter is properly seated within your refrigerator. Thank you for choosing Samsung for your refrigeration and food storage needs! ^Liz
This link will redirect you to the Samsung website and selecting 'Specs' in the top, right corner will open up all of the pertinent information about this filter. Once reaching the Specification section, please ensure to click 'See All Specs'. You can easily find the water filter's specifications, as well as, the exact model numbers of the refrigerators that this filter is designed to fit.
I have, also, provided an additional support link that can be located by clicking here https://bit.ly/3bVMDev (Article: Replace the water filter in your Samsung refrigerator) to review and ensure the filter is properly seated within your refrigerator. Thank you for choosing Samsung for your refrigeration and food storage needs! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
New replacement filter DA29-00003G does not fit
on April 19, 2020
Posted by: Anonymous
i have recently purchased replacement filter da29-00003g for my samsung refrigerator. the notch id different from the old one and the new one does not fit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 8, 2020
We are always happy to help! Here is a guide to support your concerns on the water filter (https://bit.ly/3gInW6V). Thank you for being a loyal Samsung customer! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
5
Purchased for future filter replacement
on January 28, 2016
Posted by: Culverite
from California, USA
Expertise:Intermediate
Filter cost is on the high side for a filter supposedly lasting only six months. Our last refrigerators water filter needed to be replaced yearly and cost half the price of our current refrigerator filter.
Pros: looks like easy replacement
Cons: high cost
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US