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Customer Reviews Collected from Samsung US |
Replacement Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
1.4
Rating breakdown 33 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
29
14%of customers recommend this product.
(
4 out of
28)
Customer Reviews for Replacement Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
shame on samsung
on January 4, 2021
Posted by: cynk
from NY, NY
i purchase your refrigerator based o what i know about other products, i have a very expensive refrigerator that i cant get filters for, the product number is the same but the item is not. the filter will not fit not matter how hard to try and da29-00003b and da29-00003g is not the same. someone needs to look at the product. a blind man can see that. i now have a refrigerator that is useless.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 5, 2021
I was able to find some tips on how to help get the water filter in your unit. These helpful tips are universal for our water filters. Let us know if this helps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Written by a customer while visiting Samsung US
Customer Rating
1
Why change the filters? Makes no sense
on January 2, 2022
Posted by: Why80
from Charlotte
same complaint as others…water filter no longer fits…. who managed this project? makes no sense when there are thousands of refrigerators out there, im sure, requring the original model filter.
im available if you want better product management. shame
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 4, 2022
I realize how you must feel not being able to replace your water filter. If you need help to install your new water filter or have questions about the process. You can reach us by using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144043003
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144043003
Written by a customer while visiting Samsung US
Customer Rating
4
watch out for counterfeits !!!
on May 31, 2022
Posted by: Gman66
from atlanta,ga
i bought several "original" samsung filters on ebay, and right off they didn't fit.
before you even insert it, do some research. see if the stated manufacturer even makes that particular filter. see if the holes at the top are perfectly round. there are videos that show what to look for.
so, this has taught me to buy from samsung or an official dealer.
it's amazing what counterfeiters do. they even had the magnetic "green stripe" gimmick !
be careful out there !
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible product why would they change the origina
on July 24, 2023
Posted by: Register
from Katy TX
I purchased the filter about a month ago and it would not fit on there very well. Kind of clipped on there and water went all over the place in my refrigerator on the floor. It was a complete mess.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 28, 2023
Hello,
We understand that a water filter that fits perfectly with the refrigerator is essential. We're here to assist.
Below is a link with information on what to do when the water filter does not fit in your refrigerator. It also contains other resources on replacing and installing a new water filter, which we suggest checking too.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146077837) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that a water filter that fits perfectly with the refrigerator is essential. We're here to assist.
Below is a link with information on what to do when the water filter does not fit in your refrigerator. It also contains other resources on replacing and installing a new water filter, which we suggest checking too.
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146077837) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Totally unimpressed with Samsung!
on October 21, 2023
Posted by: Dan Stone
from London, UK
Samsung really messed up by producing two different key lock mechanisms fir the same model of filter. Also, their website even recommends a tall slim filter for my fridge instead of tge short fat one it actually needs!
On top of that, it's NOT easy to remove and old filter, especially due to it's location.
They can't have got it any more wrong!
On top of that, it's NOT easy to remove and old filter, especially due to it's location.
They can't have got it any more wrong!
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy SEA Care, October 23, 2023
Hi Dan Stone,
I can't imagine how hard it is to install the water filter in your fridge. Allow us to assist you with the water filter.
Please see the "Fits Models" section under specs from the Samsung website to ensure the compatibility of the refrigerator with the water filter.
Samsung website:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146438382 to help our team pull up your information.
Have a great day.
^Aloe
I can't imagine how hard it is to install the water filter in your fridge. Allow us to assist you with the water filter.
Please see the "Fits Models" section under specs from the Samsung website to ensure the compatibility of the refrigerator with the water filter.
Samsung website:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/hafcu1-water-filter-hafcu1-xaa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146438382 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Doesnt fit
on December 24, 2023
Posted by: Jason
from Whitestone, ny
its ridiculous that samsung changed the housing for the water filter and it doesnt fit. support your products, samsung! my refrigerator is from 2010
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 28, 2023
We understand how essential a water filter is in the refrigerator, Jason.
We recommend contacting us via the options below to speak with a live representative to assist you better with the correct water filter that fits your Samsung refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We recommend contacting us via the options below to speak with a live representative to assist you better with the correct water filter that fits your Samsung refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Does not fit
on January 14, 2024
Posted by: Chris
I following link to the instructions provided by Samsung to replace filters that won't fit (lock in place) and it will NOT work. I nearly broke my refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 15, 2024
Hi Chris,
We understand the feeling of having a filter that doesn't fit on your refrigerator. Let us help.
Please see the link below for the steps if the replacement filter doesn't fit in your refrigerator. Kindly click on the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Additionally, it would be fantastic if we could speak with you personally to find out the model number of your refrigerator so we can determine which replacement water filter will work best.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146737715, which will help our team pull up your information.
^Rainly
We understand the feeling of having a filter that doesn't fit on your refrigerator. Let us help.
Please see the link below for the steps if the replacement filter doesn't fit in your refrigerator. Kindly click on the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Additionally, it would be fantastic if we could speak with you personally to find out the model number of your refrigerator so we can determine which replacement water filter will work best.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146737715, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy it, it doesn't fit
on April 17, 2024
Posted by: Ricky
Just like everyone else, this filter does not fit my older Samsung fridge despite being listed as the compatible filter. Also, the stupid "twist your old filter all the way to the left to reset the lock" troubleshooting guide did not work for me, and sounds like a great way to break your water filter completely. Ridiculous that Samsung hasn't addressed this issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy SEA Care, April 18, 2024
Ricky, we understand your fridge needs a compatible water filter. To assist you further, we need your fridge's model number.
You can also check the availability and compatibility of your fridge's water filter by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
I have also shared this link to help you replace the water filter. Please choose " Replacing the water filter (HAFCU1 filter types)."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147056688) to help our team pull up your information.
Have a great day.
^Camille
You can also check the availability and compatibility of your fridge's water filter by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
I have also shared this link to help you replace the water filter. Please choose " Replacing the water filter (HAFCU1 filter types)."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147056688) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US