 |
Customer Reviews Collected from Samsung US |
Replacement Water Filter for Select Samsung Refrigerators - White
Average Customer Rating:
1.2
Rating breakdown 26 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
25
5%of customers recommend this product.
(
1 out of
19)
Customer Reviews for Replacement Water Filter for Select Samsung Refrigerators - White
Customer Rating
1
New design no longer fits
on September 8, 2019
Posted by: MRBw2B
as a number of people have noted, these filters no longer fit. it seems samsung is unwilling to remedy the problem, so now we are stuck with a refrigerator that does not have a water filter.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Filter cracked, flood in kitchen!
on July 21, 2017
Posted by: 2belgiantervs
from Reading PA
Expertise:Expert
In May 2017, we had a filter crack and create a flood in the kitchen. Installed a new one and two months later, the exact same thing happened. What is going on?
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi 2belgiantervs,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter crack and flooding on your floor. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569544
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter crack and flooding on your floor. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569544
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
New Filters don’s fit
on February 5, 2020
Posted by: Madmax
from Richmond VA
[This review was collected as part of a promotion.] how can samsung change the filter neck so no one can use the filter? the part number is the same but does not fit.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 6, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Replacement Filter Doesn't Fit in Your Refrigerator: http://bit.ly/2ZZwS07
J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
• Replacement Filter Doesn't Fit in Your Refrigerator: http://bit.ly/2ZZwS07
J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on November 28, 2024
Posted by: Sick
I purchased my Samsung refrigerator in 2012, the filter that was match to my model no longer fits. I am very disappointment with my Samsung frig, the ice maker also doesn't work and this is my 2nd replacement. I will never purchase another Samsung again.
Response from Samsung USBy SEA Care, March 26, 2025
Hello there,
We understand your frustration if the water filter does not fit your fridge. We want to speak to you directly to get the model number of your fridge so we can provide the compatible water filter.
I have also included these links to help you check the compatible filter for your fridge, troubleshoot your ice maker issue, and provide a guide to help you if the water filter does not fit your fridge. Please click on the embedded word and watch the video if one prompts.
Water Filter Finder
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148668050) to help our team pull up your information.
Have a great day.
^Camille
We understand your frustration if the water filter does not fit your fridge. We want to speak to you directly to get the model number of your fridge so we can provide the compatible water filter.
I have also included these links to help you check the compatible filter for your fridge, troubleshoot your ice maker issue, and provide a guide to help you if the water filter does not fit your fridge. Please click on the embedded word and watch the video if one prompts.
Water Filter Finder
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148668050) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
changed filter
on October 11, 2024
Posted by: kris
from ohio
they changed the tab on the filter, and now it doesn't fit! shame on you, samsung! Not buying another appliance from you.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 11, 2024
Hello kris,
Thank you for contacting us about your water filter. We want to speak with you directly to provide the best support. Please provide us with the model of your fridge so we can recommend the correct water filter for your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147595510) to help our team pull up your information when you message us.
Have a great day.
^Charles
Thank you for contacting us about your water filter. We want to speak with you directly to provide the best support. Please provide us with the model of your fridge so we can recommend the correct water filter for your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147595510) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Filter no longer fits
on February 17, 2022
Posted by: Semper Fi
greetings. i feel the pain here. here’s my caveman fix, less samsung recommendations:
install the filter up to the point it refuses to lock-in. apply some pressure. pull the filter out. look at the impressions on the filter teeth (see pic from another caveman).
shave off material below the first tooth impression attempting to keep the same design shape.
then basically remove the aft or the third tooth above the base (see pic). you can use a regular file that you would find in your toolbox. a course file to start, then a fine one to smooth out, or as i use, a dremel tool to file it down (be careful with a powered dremel as it can take a lot off fast).
keep at it until it fits. always works for me. only use filters with nsf 42, 53, 401 protections. hope this helped.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Semper Fi,
Thank you for reaching out and sharing your experience with us about the water filter in your Samsung refrigerator. I understand you had difficulties replacing your water filter as it doesn't fit in your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement filter doesn't fit in your refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357540.
-Noraina
Thank you for reaching out and sharing your experience with us about the water filter in your Samsung refrigerator. I understand you had difficulties replacing your water filter as it doesn't fit in your refrigerator. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you if the replacement filter doesn't fit in your refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357540.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung water filters
on April 7, 2025
Posted by: Anonymous
The filter replacement does not fit!!! It is as simple as that.
Response from Samsung USBy Ricardo, Samsung Care, April 10, 2025
Greetings,
We understand your disappointment with the water filter not being compatible with your refrigerator. Let us help.
To check the availability and compatibility of the water filter, you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon-Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
We understand your disappointment with the water filter not being compatible with your refrigerator. Let us help.
To check the availability and compatibility of the water filter, you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon-Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Design
on September 14, 2019
Posted by: Oakley
new design will not fit!! locking mechanism is not compatible.
now what??
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US