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Customer Reviews Collected from Samsung US |
Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum
Average Customer Rating:
4.2
Rating breakdown 17 reviews
5 Stars
12
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
3
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum
Customer Rating
1
This product is flawed from the factory
on March 15, 2014
Posted by: paulf10212
from Fresno
Expertise:Expert
I thought I was getting a good refrigerator for a good price? The unit preforms well and was perfect for what we needed except for the constant popping and cracking noises coming from the refrigerator? These noises would continue daily 24/7 sometimes 3-4 times per hour. We called Samsung customer support only to have them tell us that there was not a fix for this problem and the refrigerator was operating normally. Well, I am 58 years old and have had many refrigerators but I have never had one that made consistent popping sounds that were loud enough so I could hear them in our back bedroom on the other side of the house.
Stay away from this unit! When Samsung gets their stuff together so they can figure out how to fix this then they will have a good refrigerator...but not until then.
Pros: Inexpensive
Cons: Did not meet expectations, popping sounds, can't fix
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
4
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi paulf10212,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is noisy.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
noise issue and basic troubleshooting needed:
For unusual sounds or noises here's a link for you.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144610673
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is noisy.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on these links to identify the
noise issue and basic troubleshooting needed:
For unusual sounds or noises here's a link for you.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Incase you encounter an error on your refrigerator here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you needed to reset your refrigerator here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144610673
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer stopped working just after 1 year use
on June 10, 2014
Posted by: FrustratedInSamm
from Seattle, WA, USA
The freezer had a lot of noise during the 11th month of use. However, after some tweak based on the manual, it managed to work for anther 4 months. It started to have a big noise again yesterday. Nothing seems to help at all. It keeps "compressing" with a huge noise even after the temperature seems to reach the set value. Now it stopped "freezing" at all, and the freezer is at about 20 degree. All my food in the freezer is going to decay, and my wife is complaining :-(
I don't know if Samsung is going to honor the warrant the compressor, based on the manual, it is supposed to have five (5) year of warranty for sealed Refrigeration system.
I don't know if Samsung is going to honor the warrant the compressor, based on the manual, it is supposed to have five (5) year of warranty for sealed Refrigeration system.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 11, 2022
Hi There,
Thank you for bringing this to our attention. We sincerely apologize about your recent experience, as your Samsung Refrigerator is making too much noise and the freezer has stopped cooling. I completely understand how inconvenient it is when equipment isn't fully functional. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for Troubleshooting steps about Cooling issues with your Samsung Refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Understanding the noises coming from your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may also check out our youtube videos for some helpful tips:
https://www.youtube.com/watch?v=ogwmuhLH4G4
https://www.youtube.com/watch?v=cain2xjBCQE
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF260BEAESP/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144789041
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful value!
on March 21, 2014
Posted by: Carrilynn
from Wisconsin, USA
Expertise:Intermediate
I had not shopped for a refrigerator in 21 years and was highly skeptical of purchasing a new one...especially since most of them are stainless steel nowadays, a big change from the 'almond' I had in the past. I find that I absolutely love this refrigerator. One of my favorite features is the Platinum finish which keeps the refrigerator free from fingerprints! That was one of my biggest concerns purchasing a new refrigerator. I have dealt with stainless steal appliances in the past and cleaning them was hard...keeping them fingerprint-free was impossible. This finish is a gift!
I also love the features...the sleek look, the various drawers with humidity control and room with temperature control for hors d'oeuvre trays. I love the half shelf for taller/larger items.
The refrigerator is so well lit that nothing will ever be left in the back to have it "expire". All food is easily viewed and very accessible.
Samsung was highly recommended by my very trusted salesman who has been in the business for 32 years and I can see why...this is a quality product with all the features I could want for a very, very fair price.
I also love the features...the sleek look, the various drawers with humidity control and room with temperature control for hors d'oeuvre trays. I love the half shelf for taller/larger items.
The refrigerator is so well lit that nothing will ever be left in the back to have it "expire". All food is easily viewed and very accessible.
Samsung was highly recommended by my very trusted salesman who has been in the business for 32 years and I can see why...this is a quality product with all the features I could want for a very, very fair price.
Pros: Durable, Realistic color, easy to clean platinum finish, door warning signal, humidity and temperature controlled bins, well lit, large capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Fridge
on March 27, 2014
Posted by: Cindyor
from Jasper, AL, USA
Expertise:Expert
This refrigerator is really nice and looks really great. The only issue we have had is that it makes LOUD popping noises all day long. The interior does light up really well. I bought this sight unseen and am still happy with it. If I can get the popping noise resolved this would have 5 stars.
Pros: Bright display, Inexpensive, Realistic color
Cons: loud popping noises
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on June 15, 2014
Posted by: DG71
If you think to buy this refrigerator, think again. Second time in the year we need to replace fan. Very disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Camille , Samsung Care, August 17, 2022
Hi DG71,
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Also, here is a link to your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF260BEAESP/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144811676
Thank you for being a valued customer of Samsung. Have a great day.
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Also, here is a link to your warranty for assistance.
https://www.samsung.com/us/support/service/warranty/RF260BEAESP/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144811676
Thank you for being a valued customer of Samsung. Have a great day.
Written by a customer while visiting Samsung US
Customer Rating
4
This Product has features
on May 31, 2014
Posted by: Badaxel
from Hawaii, USA
Expertise:Intermediate
So far so good except that we have noticed frost build up in bottom freezer section. We are wondering if this will be a problem in the near future. We have had this unit for less than a week and we are closely monitoring this matter.
Another thing we have noticed is the freezer drawer has started to squeak.
Pros: Durable
Cons: frost build up in freezer
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of room in refrigerator
on August 25, 2014
Posted by: MAS59
from Chesterfield, VA, USA
Expertise:Intermediate
This refrigerator has so much room in it that I can't fill it up! Love it!
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT FRIDGE
on March 12, 2016
Posted by: ecjd13
from Virginia, USA
Expertise:Beginner
I wanted a quality french door fridge that did not have a dispenser on the door and was also fingerprint resistant. These features are hard to find but I am glad that I found what I wanted with Samsung. We purchased the refrigerator without seeing the actual model on the floor of the store but there were similar models that gave us an idea of what it would actually look like. Just as I was about to make the purchase online my wife wanted to check around some more. I had to convince her that this was the fridge we wanted. When it arrived and we saw it...I was so excited. I was like "yes this is a winner". It is just a great refrigerator. The platinum color is beautiful and there are definitely NO visible fingerprint residue left behind to torment me. Everything runs smoothly. The ice maker is fine. This model does not have an internal water dispenser either ( we did not want a water dispenser, period). It has lots of room and we are happy with it.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US