 |
Customer Reviews Collected from sony.com |
Sony - BDPS6500 Streaming 4K Upscaling 3D Wi-Fi Built-In Blu-ray Player - Black
Average Customer Rating:
4.1
Rating breakdown 261 reviews
5 Stars
148
4 Stars
47
3 Stars
22
2 Stars
21
1 Star
23
77%of customers recommend this product.
(
175 out of
228)
Customer Reviews for Sony - BDPS6500 Streaming 4K Upscaling 3D Wi-Fi Built-In Blu-ray Player - Black
Posted by: Tnt 1
Gender:Male
Verified Purchase:Yes
This is my 2nd Sony BR. Nothing but problems. First it takes several minutes to connect Wi-Fi. Than in middle of watching a movie it freezes, can't shut it off. Have to pull power plug. Than try it again. This happens 50% of the time.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 2, 2017
Hi Tnt 1, we are sorry for any inconvenience. Below are the troubleshooting steps we recommend to fix the problem:
https://us.en.kb.sony.com/app/answers/detail/a_id/32902
https://us.en.kb.sony.com/app/answers/detail/a_id/41801
If the issue is unresolved after following the above steps, please reach us out at socialsupport@am.sony.com so that we could assist you. Thanks. -Erin
https://us.en.kb.sony.com/app/answers/detail/a_id/32902
https://us.en.kb.sony.com/app/answers/detail/a_id/41801
If the issue is unresolved after following the above steps, please reach us out at socialsupport@am.sony.com so that we could assist you. Thanks. -Erin
Written by a customer while visiting sony.com
Posted by: Raven4
Gender:Female
Verified Purchase:Yes
Not pleased that I have to unplug/replug the device for it to have continuous play. Has steadily gotten worse with time. It will either start stuttering whatever show I’m watching, or will freeze up entirely and the only way for it to stop is if I disconnect and then reconnect. So irritating and unnecessary aggravation.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 11, 2017
Hello Raven4, we apologize for the inconvenience it may have caused you. Please visit the link below and follow the steps to isolate the issue that you are having with the player:
https://us.en.kb.sony.com/app/answers/detail/a_id/41801
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/41801
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
Constantly requires restarting
on December 31, 2017
Posted by: Monique85
Gender:Female
We've had this DVD player for a while and it constantly requires restarting, as in multiple times a day. It doesn't matter if we're streaming, or playing DVD/Bluray videos.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 3, 2018
Hi Monique85, we apologize for the bad experience with the player. You may follow the troubleshooting steps provided on the links below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/41705
https://us.en.kb.sony.com/app/answers/detail/a_id/49730
Best regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/41705
https://us.en.kb.sony.com/app/answers/detail/a_id/49730
Best regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
4
4k is not working
on February 13, 2018
Posted by: Radzio
Gender:Male
works perfect for regular blu-ray disks but is not working with my 4k movies. :(
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Worked great for 15 months
on April 6, 2018
Posted by: Domo
Gender:Male
Received as a gift Christmas 2017. Now after 15 months cannot connect to apps and can not even open the set-up mode to reset. Bummer. Never had any electronic unit that lasted such a short time.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 8, 2018
We're very sorry to hear what happened, Domo. To further assist you with this, please visit our Eservice website at https://esupport.sony.com/US/p/service.pl have your player serviced. -Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great Deal
on August 5, 2014
Posted by: Mrgee
I picked this up to go with my future purchase of a 4k tv. I'm glad I did. It really works well and it loads really fast. The picture and sound are good as well. And I got it at a good price.
Written by a customer while visiting sony.com
Customer Rating
3
Mysterious shutdown.
on December 27, 2014
Posted by: Mickeymouse
The unit works functionally well until the power shuts down mysteriously. Then it become impossible to power up unless you unplug the whole unit for a few seconds and then press the power button. In the less than 4 months period of use, this happened more than ten times. Sony support tried to help but so it has been unsuccessful.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Vicw
Verified Purchase:Yes
I bought the BDPS6500 for an unusual reason. I have been searching for a set-top device that will provide a robust execution of the Digital Concert Hall (Berlin Philharmoniker) app. I have been using an LG BD220 player, which streams live and archival concerts very well, but the unit was extremely slow and laggy to navigate. Other devices, including the Nexus Player and Sony NSZ-GS8 fell short of my expectations. I selected the 6500 over the other versions with the hope that its dual processor stood the best hope that it could provide robust streaming and fast responsiveness. Also, Sony provides all of the audio/video networking equipment used by the Berlin Phil for DCH, so I figured they are most likely to be able to provide the robust performance I was seeking.
I am delighted that after streaming extensively over the last several weeks, the new player has performed beautifully, with absolutely no anomalies during many, many hours of streaming archival concerts. Streaming of Live concerts, which are coded quite differently than archived concerts, has been very good as well. We watched the final season live concert yesterday, so we have now accumulated about 8 hours of flawless live concert streaming, and we have had not any issues with a ton of archival concert streaming.
Setup was very easy. I'm using an ethernet connection, and I haven't tried the WiFi connection at all. I was able to run the first firmware update via ethernet with no problems. We have also set up and used Amazon Instant Video, Netflix, YouTube and Pandora with no problems. The Amazon Instant Video app does include a selection for Recently Watched, which the apps on my other devices lacked. That is a great improvement, now that we are able to resume watching partially watched programming without digging around.
Operation is extremely fast, especially compared to the older LG unit. I opted to use Quick Start, which presents the Home screen almost instantaneously, which is a kick. I know it will use a bit more electricity, and I may change that in the future, but I really like the speedy startup. The remote is quite small, about 5 1/8" x 1 3/4" x 3/4", and nicely laid out. The Netflix, and Favorite buttons are very convenient. I set up the DCH app for our Favorite, since we watch it so much, and the convenience and speed of starting the app is quite stunning. I can easily reassign the Favorite app anytime, I doubt that we will ever stop using Netflix, so I don't see that selection becoming obsolete anytime soon. I noted that for most of the apps that I use, the apps tend to utilize the main function keys, which makes operation quite convenient. The Home screen shows the main selected apps, and My Apps, and navigation around the screen is very quick.
I can't speak for the streaming capabilities of the other models, but I can happily proclaim that streaming on the 6500 is exemplary, and the unit has met all of my expectations for performance and UI responsiveness.
I will continue to use my Nexus Player, for the Google infrastructure apps, especially Play Movies and Play Music, but I was finally able to retire my old Sony Google TV, and the LG BluRay player
Physically, the unit is very small compared to the LG, and mostly plastic, with no indicators except for a small green LED to indicate power on. That is all fine with me. Having the power supply in the power connector isn't my favorite, as it can complicate plug placement, especially on a power strip or UPS, but I can live with that minor negative.
We don't own a 3D or 4K TV or a Sony Playstation yet, so I haven't tested those functions, but we are ready for them in the future. BluRay disk performance is fine, as expected. Picture and Audio quality was as crisp and clear as I can ask for 1080P material. All in all, I'm quite satisfied that, at least initially, the 6500 has met all of my expectations, and I would definitely recommend it, especially for anyone using the DCH app.
I would recommend this to a friend!
Written by a customer while visiting sony.com