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Customer Reviews Collected from sony.com |
Sony - BDPS6500 Streaming 4K Upscaling 3D Wi-Fi Built-In Blu-ray Player - Black
Average Customer Rating:
4.1
Rating breakdown 261 reviews
5 Stars
148
4 Stars
47
3 Stars
22
2 Stars
21
1 Star
23
77%of customers recommend this product.
(
175 out of
228)
Customer Reviews for Sony - BDPS6500 Streaming 4K Upscaling 3D Wi-Fi Built-In Blu-ray Player - Black
Posted by: KKong
Gender:Male
Verified Purchase:Yes
Bought the player in March 2017 and it completely quit working within 13-months (out of warranty necessitating me to buy a new player.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 22, 2018
Hello KKong, we are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, and phone number.
Thank you, _Bob
Thank you, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
door fell off after a month
on September 30, 2014
Posted by: adjnb
door fell off after a month. Spent time with customer service who suggested a re boot??? I now get to send the top of the line blue ray to TX, (ON MY DIME), for another that could be refurbished??? I've bought Sony all my life but this will be the last Sony product. Bad service, worse quality.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Solid performer with some quirks
on December 28, 2014
Posted by: Smiley1977
Bought this unit to replace a Samsung BD-C6500. Overall we've been very happy with it. Usually loads blu-ray discs in less than a minute from a cold start. Streams Pandora, Amazon Prime Movies and Netflix well via Wi-Fi connection. Menus are easy to navigate.
Quirks that may be annoying:
1)Randomly have to re-enter username and password for apps...have not been able to identify cause (doesn't coincide with software updates)
2)Randomly freezes, usually at shutdown, requiring it to be unplugged from the wall outlet before restarting (does not seem to be connected to quirk#1)
3)Pyramid Top?
1)Randomly have to re-enter username and password for apps...have not been able to identify cause (doesn't coincide with software updates)
2)Randomly freezes, usually at shutdown, requiring it to be unplugged from the wall outlet before restarting (does not seem to be connected to quirk#1)
3)Pyramid Top?
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Curlysearcher
Verified Purchase:Yes
I got this and the very first day, it died. Fiddled with the plugs, nothing. Turned the TV on, rebooted the cable and it came on. It has since done this on 3 separate occasions. Doesn't make any sense as from all appearances it looks as if there is no power to it in spite of everything plugged in properly. The remote is small and needs to be back lit. In a dark room, there is no way you can use this reliably. You have to turn on a light. When you fast forward, it jumps ahead instead of the picture filing past so you can tell where you want to stop it. Makes it really frustrating as I am always having to fast forward then rewind, fast forward and rewind again. I expected better quality from Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, January 13, 2015
Hello Curlysearcher! Thank you for sharing your experience with us, we will forward your feedback to the proper department for review.
Written by a customer while visiting sony.com
Customer Rating
5
Speed of light
on August 21, 2014
Posted by: LamorindaVideophile
I bought this player to replace a 5-year-old Blu-ray player (Samsung). Wow -- what an upgrade! Incredibly fast connecting to Wi-fi AND streaming content, the latter only limited by some bandwidth hogs nearby. Great picture from Blu-ray discs and upconverted DVDs. Flawless audio too -- and it plays SACDs. Don't have (and don't want) a 3D TV but I do plan to upgrade to a 4K TV soon. I bought this player to be ready when I do. Unit is amazingly small and lightweight but I don't expect any durability problems. I bought a Sony BDP-S580 for the bedroom system 3 years ago and it's been a flawless performer.
Written by a customer while visiting sony.com
Customer Rating
5
Upscaling is Good
on December 28, 2014
Posted by: Posey
Easy to set up. I have a new 4K television and I can really tell the difference between this Blu -ray player and my last Sony player. I have no problems with the WiFi being strong enough and I love the box being inside a cabinet. I do have to have the tiny receiver outside my solid wood cabinet, but this is preferable to looking at the entire apparatus.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Nice when it works
on December 27, 2014
Posted by: Trooper1111
This DVD player periodically locks up and has to be reset. I have to unplug the unit and plug it back in. I can't believe Sony released a product like this. I am not the only one having this problem. Check online and you will find plenty reviews saying the same thing.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, December 30, 2014
Hi Trooper1111,
Well, that’s not what we like to hear. Let’s see how we can improve your experience. Please, contact us at socialsupport@am.sony.com so that we could assist you. Thanks.
Well, that’s not what we like to hear. Let’s see how we can improve your experience. Please, contact us at socialsupport@am.sony.com so that we could assist you. Thanks.
Written by a customer while visiting sony.com
Customer Rating
4
BDPS6200 BluRay DVD Player
on December 27, 2014
Posted by: bnkent
Easy to operate, excellent picture quality, upgrades regular dvd's to look like blu-ray. Very happy with this machine -
Con: once in a great while the sync between voice and picture is off by a hair (but hardly noticeable).
I would recommend this to a friend!
Written by a customer while visiting sony.com