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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - Single-Cup Coffeemaker
Average Customer Rating:
2.5
Rating breakdown 151 reviews
5 Stars
33
4 Stars
16
3 Stars
12
2 Stars
20
1 Star
70
36%of customers recommend this product.
(
52 out of
143)
Customer Reviews for Mr. Coffee - Single-Cup Coffeemaker
Customer Rating
1
On my second machine, now also broken
on July 13, 2015
Posted by: ksprenger
from New Ulm, MN, United States
Gender:Female
I bought my original machine in May. It worked properly for about a week and then would barely make enough to cover the bottom of the cup. The company did send me a replecement, which took weeks to get to me. I got it and started using it on a Wednesday. It worked fine until Sunday, when it made me a 1/2 cup. On Monday, it would not make a drop of coffee. I would not recoment purchasing this product AT ALL. I wish I had read the reviews before I purchased it. I had a Keurig for years and it worked perfectly, so I thought this would work well. I was wrong.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care , July 14, 2015
I definitely understand your concern! It sounds like you've experienced several disappointments with your brewer and we would like the opportunity to restore your faith in the Mr. Coffee brand. Please give us a call at 1-800-672-6333. Mr. Coffee specialists are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Had this for over a year, it works GREAT.
on August 13, 2015
Posted by: EmilyM
from Jonesborough, TN, United States
I have this and a Keurig machine and I GREATLY prefer this one. It's in my office at work, and probably used 20 or so times daily, for everything from hot cocoa to tea to coffee. Never clogged, never had a problem with cup size, nothing. I'm so sorry others are having trouble, but I felt I needed to chime in, since our experience has been so positive.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great Service
on September 3, 2015
Posted by: Sparkle
from Pocahontas, AR, United States
Gender:Female
I bought this several weeks ago and use it daily. It is so easy to use. I have never had a problem with it until a guest threw away the insert when she took out the k-cup. I ordered a replacement and had it within 4 days. Superb service Sunbeam!! If or when I have to replace it, I will definitely buy another.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very disappointed!
on September 6, 2015
Posted by: April
from Abbeville, LA, United States
Gender:Female
I am currently on my second unit! This one is now doing the same thing as my last one it is not brewing the proper amount of coffee! I have tried cleaning they it several times! My first unit did this in just under a year old and now this one is the exact same way! I was excited the the manufacturer replaced my first unit but now the replacement is going haywire!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, September 8, 2015
I can only imagine how frustrated you must be. Having lightning strike twice can upset anybody, and I definitely want to see what I can do to help calm the storm. Please contact Mr. Coffee customer service at (800) 672-6333, and allow me to insert delicious coffee back into your life. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Awful
on September 17, 2015
Posted by: Dannyocd
from Indiana, United States
Gender:Male
I bought this machine about 3 months ago. It worked about a month and then stopped brewing. Sometimes it would brew enough for one drink then nothing the next time. I have cleaned according to owners manual. I would not buy another one. Stay away from mr. Coffee single brew machines. NOT WORTH THE MONEY!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr Coffee, Customer Care, September 22, 2015
We certainly don't want you to feel as though you've lost money, and we are happy to help with your brewer. We encourage you to contact our customer care team at 1-800-672-6333 for assistance. We are here for you Monday-Saturday 9am-6pm Eastern, and look forward to restoring your faith in Mr. Coffee.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Worked at first, now it's hit or miss
on October 17, 2015
Posted by: Big Jer
Gender:Male
Loved my first Keurig- at FIRST. Then it stopped brewing the full amount, or none at all. I am surprised to see so many similar comments/problems from users on here. Seems to be a common theme here...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, October 19, 2015
We can certainly understand your disappointment with a hit or miss single serve, and we want to get you back to brewing soon. There can be a variety of reasons, including the type of water used, that can affect the brewers performance over time, and we would like to help get to the bottom of your brewing woes soon. Please give us a call at 1-800-672-6333 for assistance with your product. We are here for you Monday-Saturday 9am-6pm Eastern, and hope to hear from you soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Coffee Pods Cost too much/ Refill pods dont work
on October 23, 2015
Posted by: JOHN 3
from Ohio, United States
Gender:Male
I received my machine as a gift.The coffee is to expensive for these machines.I figured it would cost me 4 cases of Walmart 48 count boxes per month just for me. I tried a refillable k cup and the needle does not go down in the pod. I tried several brands.I just read on this site that someone tore the top off the refillable pod and tear the top off and replace it with alum, foil. I just went to Wamart and bouight another Black and Decker Drip Coffee maker since it was cheaper to buy a new machine,reuseable coffee filter and a can of coffee than what it would be for 4 cases of coffee k cups. The coffee companies are making a lot of money with these k cups.Another thing I realized theres no recycle symbol on the k cup you throw in the trash.I realize these are small but they will add up in the landfills. Lets see someone develop a recycleable k cup.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, October 27, 2015
Thank you for taking the time to share your experience with us. We take our consumers' feedback seriously, and we will share your comments with our development and marketing teams to help us improve and upgrade our products in the future. If there is anything we can do to assist with your coffee maker, please give us a call at 1-800-672-6333. We are available Monday-Saturday 9am-6pm Eastern, and are always happy to hear from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Every few normal cups it will brew tiny cup
on October 29, 2015
Posted by: justme
from South Bend, IN, United States
Gender:Female
I got this as a wedding present 2 years ago and have always wondered why I would get normal sized cups and then get a very small, very strong small cup. It wastes my coffee grounds and I have to brew another cup. I looked at this website and saw that most people have the same problem. Guess I need to buy a new, better coffee maker, got any GOOD alternatives?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, November 3, 2015
I'm sorry to hear that this has happened and I would like to help you with this. Please contact Mr. Coffee Customer Service at (800) 672-6333. We are available Monday-Saturday 9am-6pm Eastern. I am confident that we can get you back up and brewing as soon as possible.
Written by a customer while visiting mrcoffee.com