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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 1,107 reviews
5 Stars
495
4 Stars
179
3 Stars
113
2 Stars
82
1 Star
238
67%of customers recommend this product.
(
579 out of
867)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
4
Known problem
on March 1, 2015
Posted by: Fokker
from Chino, CA
I was told by the technician that this particular unit has a known problem with the PCB board, where the defrost cycle is not long enough and consequently caused frost buildup over time. The frost build up will interfere with the fan inside the main compartment and make a loud grinding noise when the fan is on. The LG technician worked on my 5 month old unit he was able to replace the PCB board in 5 minutes. However clearing the frost turned ice build up inside the unit took about 1 hr. Overall I like the unit.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable
on September 23, 2017
Posted by: N O N E
from Las Vegas, NV, United States
Bought this refrigerator a little over a year ago. Constant problems with ice maker and now the refrigerator has started a loud squeal every time it runs. The freezer bin builds ice in the bottom because of bad drawer seal. I expected to buy a quality trouble free appliance but this has proven to require constant maintenance. A refrigerator is an appliance that you buy and receive many years of trouble free use. Don't waste your money.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Used to Love my Fridge
on June 30, 2015
Posted by: TENSLC
from Salt Lake City, UT, USA
I loved my fridge for about 76 days...then it developed a very loud popping noise as well as a grinding/drilling noise - similar to a running generator or at times a jet engine. At times the noise is unbearable. We've had 2 service calls arranged through the company we bought it from with no resolution and are now getting the run around. To pay the kind of money we have for this fridge only to get a defective product that lasts less than months is unacceptable.
Pros: issues, noise
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
LG Sucks
on April 25, 2019
Posted by: Diidi
from TEXAS
Refrigerator gave out on me stopped freezing and cooling called them because i had warranty. It's been 2 weeks and nothing. First they gave the repairman the wrong address so they had to reschedule me, then they schedule me for Tuesday and when Tuesday came nothing I call again and they said the scheduling department was closed they would call me Wednesday. Wednesday came and lady called me and left me a voicemail saying she can schedule me for Friday. I call back and they say they can't transfer me to her so I have to wait for her to call me back. She never calls so Thursday I call again they say they can't schedule me until the following Tuesday. I asked to speak to a manager and was on hold for 15 min with no answer I hang up call again. Then was left in hold for 30 min. Hung up called again they tell me they can't schedule me in they don't see when the next appt is I ask to speak to a manager and was left on hold for 40 min. And still haven't received no appointment and haven't been able to talk to a manager. This service sucks.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, April 26, 2019
Sorry to see that your refrigerator isn't cooling! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Worked great ... until it didn't
on May 7, 2019
Posted by: Joe K
from Santa Clarita, CA
We bought this refrigerator in September 2016 (2.7 years ago) and it just stopped working. Our local and highly skilled repair service says it needs a new compressor. The good news is the compressor part is covered by a 10 year warranty. The bad news, it will cost me $600 for labor to replace it. I have a Whirlpool 17 year old "extra" refrigerator in the garage that just keeps on running so it amazes me that this $2,600 high-end LG gave up the ghost in just under three year. Very disappointed.
Up until now, I was very pleased with this LG refrigerator, it's features and it's performance.
Up until now, I was very pleased with this LG refrigerator, it's features and it's performance.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Don't buy LG
on September 9, 2019
Posted by: bobjohn
from Chester NJ
I purchased my LG LFXS30766S refrigerator in Sept 2015. It died over the weekend. Repairman came out to see if it could be fixed. The condenser is shot and freon is leaking. His suggestion was to buy a new fridge vs. repairing it. How can a top-end refrigerator that I paid over $2500 break in 4 years? My strong suggestion is to stay away from LG product!!!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, September 9, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Disappointing!
on December 10, 2017
Posted by: AngePat
from PA, United States
This brand and model was purchased in February of 2016. In July of 2016 I had to call LG due to a large amount of ice build up behind the Glide and Serve Drawer. Received instructions how to care for this. In November of 2017 the unit, top and bottom, would not cool or freeze. The ONE year warranty through LG was expired. Thankfully, due to the large cost of this model, we chose to purchase an extended warranty. I contacted the extended warranty company, Consumer Priority Service. I had to wait while they located a repair shop in my area. This happened on November 17, 2017. I had to make numerous calls between the Warranty company and the service provider. Was given an appointment a week and half later. The technician came to diagnose the problem. He believed it to be a filter valve. He left after 15 minutes. The part was shipped to my home and 9 days later the Technician returned to install the part. However, the replaced part did not fix the problem. The new diagnosis is a possible a bad compressor. I called back to the warranty company and left 3 messages with no return call as of yet. My disgust is that a large appliance that we purchased from what we thought was a reputable brand, couldn't even last more than 2 years without something catastrophic happening. I would not recommend this model to anyone.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, December 15, 2017
If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
This product is so convenient
on August 14, 2015
Posted by: Chrissy77
from Riverside, CA, USA
The door in door feature is so convenient. We put milk, creamers, meds in this space. You don't have to open the whole refrigerator for a drink. Great if you have kids also. The lighting in our fridge is wonderful and we have lots of space. The freezer section has 2 sliding drawers for all kinds of goodies. We would recommend this fridge because it is well made and worth every cent we paid for it. Kudos to LG.
Pros: Quality, Features/Settings, easy to use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com