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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Not A good choice
on September 8, 2020
Posted by: JhunD
from CA
[This review was collected as part of a promotion.] I love LG product but I think, I chose a wrong one this time. I bought this refrigerator 3 yrs ago. Now the freezer is not cooling. mostly the LG last longer than you expected but not this one. very disappointed.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ramesh Dallas
from Dallas, TX
Verified Purchase:Yes
Always had issues with the ice maker
The ice would freeze up and ice will not come out unless the blockage is manually cleared
The ice would freeze up and ice will not come out unless the blockage is manually cleared
Pros: ease of use, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, August 10, 2022
We hate to hear this and thank you for providing your feedback. We will be happy to pass this along.^Sandy
Written by a customer while visiting lg.com
Posted by: Kevin1234567890
from Ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] Waste of money
Stopper working and LG Won't repair or even call me back
Stopper working and LG Won't repair or even call me back
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 7, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: LG 27 cubic
from Frederick
Verified Purchase:Yes
I bought the Lg 27 cu ft French door refrigerator 4 years ago and it broke down
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 23, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY
on March 17, 2023
Posted by: Cory290325
from MN
The compressor went out on our LG frig after only a couple of years. Junk. Do not buy.
Quality
1
Features
2
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 21, 2023
We value the feedback you have given us. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. Please send us a private message on Facebook or Twitter at @LGUSSupport and we'll be happy to help. ^James.
Written by a customer while visiting lg.com
Posted by: justin gunderson
from Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 4 years ago and been a good fridge but broke and the technician came and fixed it and got it running
Pros: ease of use, Quality, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Doris Corea
Verified Purchase:Yes
You should think twice before buying LG refrigerators because the compressor breaks in less than five years, they could replace it and once again two years it breaks again.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 12, 2023
Hello, Doris! We believe in providing quality products, and we hate to hear that your LG French Door Refrigerator fell short of expectations. We will surely pass on your feedback to the rest of our team as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Compressor defects
from Iowa
Verified Purchase:Yes
Refrigerator not working after 6 years. Evidently there was a class action due to compressor in 2021/22
Quality
1
Features
3
Value
1
Response from lg.comBy true, LG Digital Care Team, March 19, 2024
Hey there! We understand just how important your refrigerator is to you, and we want to make sure it's in tip-top shape. That's why we'd like to take a look at your warranty together. If you could send us a private message on our social media @LGUSSupport, and include your contact information, model, and serial number. We can help your fridge run just as smoothly as it did six years ago. ^ Diego
Written by a customer while visiting lg.com