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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Major Issues, Don't Buy
on July 11, 2020
Posted by: info987
from kingston, ny
Condensor went after 4.5 yrs. Had to wait over 6 weeks, with 2 repair trips during pandemic, for any resolution. They got it working 2nd trip after replacing major parts, and now the doors to fridge won't shut tight anymore. What a waste of money and resources. Even the repair person told us they would not buy LG because they basically can't be fixed. Lost fridge full of groceries twice.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 11, 2020
This is not the quality we would expect from our product. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Do you enjoy Fingerprints?
on July 13, 2020
Posted by: lcald
from Michigan
I swear just walking buy it it leaves fingerprints. LOUD like an airplane is in your kitchen.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 22, 2020
We are sorry to hear that your unit did not meet your needs/expectations. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We do offer an array of units that are PrintProof Stainless Steel. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible icemaker and no cold water
on August 16, 2020
Posted by: Terrlt
from Texas
I bought this refrigerator because it look nice, had An ice maker, cold water dispenser and love the two drawer freezer look. The icemaker and cold water dispenser broke at about one year (water dispenser was tap water Temperature). Had it fixed which ended up being not only icemaker but motherboard. Broke again and they changed out the icemaker, worked for 4 days them stopped making ice (water would not freeze) and Water dispenser was tap water temperature again. Repair man came out again The ice maker and cold water dispenser worked for one day. Now they’re saying probably the motherboard which has already been changed out. The refrigerator is a beautiful refrigerator but don’t count on the ice maker or cold water out of the dispenser since neither are reliable whatsoever (and to have repaired is very expensive ) which is a very important feature for me.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
5 years 7 months in and all cooling stopped workin
on October 23, 2020
Posted by: Anonymous
Do not buy this product, it will not last! Just over the 5 year warranty and whole cooling part goes out. Freezer went to 43 degrees and Fridge no longer cooling. I shouldn't have to replace a 5 year old fridge.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 26, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Nice features but some issues
on December 30, 2020
Posted by: Razor3000
from Boston, MA
Lot's to like about the refrigerator - the "door within a door" is awesome for frequently accessed items. The ice maker works well, can provide cubed or crushed ice. Like the vegetable and fruit drawers. That said we have needed repairs twice in five years (covered by LG, but we have lost some food each time) and the freezer struggles to maintain the needed temps - often find things thawing out even though we have set it as low as it can go.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TomBenoit
from Seekonk, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned this fir a few years and love it. The mini door let’s us get milk and convenience items without opening the full door. Freezer is very well designed as well as the in door ice maker.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Disappointed
on January 27, 2021
Posted by: GA4306
from Michigan
The refrigerator has great features, I love the space and the shelves for storage, but I have had it for 5 years and have had to replace the compressor twice already.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: peponix
from PR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 6 months ago as an outlet item. Works and performs great. LG products are very good quality.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com