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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Appliance guru
from San Diego CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this fridge repaired 3 times for no cooling issues since 2017 have lost over $1000+ in food and medicine and have been incorporated into a class action suit as this appears to be common with this fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Written by a customer while visiting lg.com
Posted by: Jntuck1
from FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchase this product 5 years ago and for the past 3 years it’s been broken at least 3 times a year
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 24, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GHE_Great
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Service reps were very professional and thorough. Amazing experience
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: HARR1529
from Memphis, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has not worked properly for over a year. Every part has been replaced at least two times. It's still not working.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 25, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Parts break down prematurely and are expensive
on March 23, 2021
Posted by: Rebecca 33
from Laguna Beach, CA
Verified Purchase:Yes
I bought an LG refrigerator a little more
Than a year ago and the ice maker already broke. The cost of the replacement part is 1/3 of the cost of the refrigerator
Than a year ago and the ice maker already broke. The cost of the replacement part is 1/3 of the cost of the refrigerator
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jacx
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] My fridge is six years old and quit working, LG fixed it and it’s working good thanks
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: coachin
Verified Purchase:Yes
Bought this 5 years ago. Compressor wore out because of inferior plastic piston. Done knowingly by LG engineering. LG agreed to cover cost of replacement compressor but labor cost was three times the cost of the compressor. LG was just looking to sell product only and does not stand behind poor design. Do not buy, buy a reliable
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Well ok
from Staten Island NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hoping the repair/replacement of our refrigerators compressor lasts for quite a while.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com