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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Alexc1986
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge and just shy of 3yrs the compressor failed, let’s hope that this “updated” compressor lasts as I don’t have much hope. What’s funny is the 20yr old fridge I replaced is still running while this one went out in 3 years
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Smithville OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Within first two years the compressor went out. First time it came back on, second time out for 7 days before repair could be done.
The water dispenser is too slow.
The ice maker is too small.
The water dispenser is too slow.
The ice maker is too small.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tucson Cooks
from Tucson, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent appliance - love it so much more than the previous fridge. Extremely well designed, two freezers are handy, the components' are easy to clean. Panel is easy to read and adjust. Keeps foods safe a long time. Service is excellent! Filters easily available and reasonably priced. Spacious and actually 'fun' to use.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DJ Rick
from Orange county , New York.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerator 3 and a half years ago and the condenser and compressor stopped working.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ian11
from Honolulu, HI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about 3 years ago and am very happy with my fridge. Two possible improvement areas:
1 - Water pressure is low. I'm not sure if this is due to it being upstairs in my home, but the water pressure is lower than my GE fridge downstairs. The water filter replace is less than half the cost of my GE water filter so am not complaining too much.
2 - Compressor stopped working after 3 years. I guess this is a common problem. LG did send a repairman the next day who fixed it in an hour with no charge.
With service like this, I would definitely purchase this fridge again.
1 - Water pressure is low. I'm not sure if this is due to it being upstairs in my home, but the water pressure is lower than my GE fridge downstairs. The water filter replace is less than half the cost of my GE water filter so am not complaining too much.
2 - Compressor stopped working after 3 years. I guess this is a common problem. LG did send a repairman the next day who fixed it in an hour with no charge.
With service like this, I would definitely purchase this fridge again.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Gene45
from Raymond, Ms
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator less than 4 years ago. The compressor quit working 5/13/21. The repair /replacement was installed on 5/27/21.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sugu Thomas
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my French door refrigerator 3 years ago, got problem, I called LG support and set up a technician to come and check it up. He did a thourugh check up and finally found problem with the compressor and replaced it. Everything working properly now and tech did a wonderful check up and that’s why could find out the problem with asily.
Moreover l have to say thanks to LG support crew !
Moreover l have to say thanks to LG support crew !
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: JRW21
from Knoxville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love this LG. It fits perfectly in our kitchen space & has been wonderful to use. The ice maker & water dispenser in the door is so convenient to use and saves money on buying bottled water & ice. The 10 year warranty on the linear compressor is a great thing. We only regret that this model has been discontinued. Hopefully there is another model to replace it with the same dimensions and features.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com