 |
Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: jvaldez
from Magnolia, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a part that needed to be fix, they were out with in a few days once the part was in and fix our freezer.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: charliechu
from Houston. tx
Verified Purchase:Yes
I will never buy an LG again. They are junk period.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 13, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. I'd like to see if we can offer assistance and answer any question you have. Please contact LG Customer Support by private message via Facebook Messenger @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better answer your concerns and/or question you have. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: God save us from LG
from Liberty, MO
Verified Purchase:Yes
We have endured many problems with the refrigerator and LG service. The linear compressor is guaranteed to fail, there are no permeate solution other than extended warranty of five year that too is guaranteed to fail. our compressor got so hot it melted the evaporator coil. LG has made promises, but not followed through.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jeff759475
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a few years ago (4) already been recalled and class action lawsuit on it. Fridge sucks.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. Understandable you are concerned about the class-action lawsuit concerning our linear compressors in our refrigerators. Please rest assured that we confidently stand behind our products and we are committed to continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. A settlement has been reached. This settlement is not to serve as acknowledgement of any defect regarding our compressors. For specific terms of the settlement, including eligibility information or how to submit a claim, please visit the official settlement website: http://www.lgfridgesettlement.com. ^Daphane
Written by a customer while visiting lg.com
Posted by: Harold48
from Boone Iows
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the refrigerator a little over three years ago and it just stopped working and I lost all of my food. I had to go without a the refrigerator for over two weeks and since I live in rural Iowa I was unable to rent a refrigerator. The refrigerator was repaired and now works great again but evidently the compressor is known to fail on these units. Really happy with the refrigerator otherwise.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Fisch98115
from Maine
Verified Purchase:Yes
Our refrigerator is less than four years old and has completely failed and is not repairable.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 24, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BMAE50
from Indian
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the way I could arrange the shelves to handle large food items both in the refrigerator in the freezer. I am glad I got the extended warranty. I did have to have the icemaker in the compressor both repaired. LG handled that beautifully and it is working well now again.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Teng
from California, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 4 years ago nice features, only problem is you ice make is very small good for two peoples and everyone who get water from the water section is confused , put the glass on the ice section.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com