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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Bob288888
from Va
Verified Purchase:Yes
This fridge has failed twice with no cooling events. Luckily LG has a class action lawsuit agreement that extends the warranty. Expect to randomly lose cooling when the compressor dies, but don't worry it only takes a couple of weeks to get it repaired every time it happens.
In my case, they even managed to make my repair ticket a non-warranty claim in error resulting in me paying for diagnostic fee which they still haven’t refunded 2 months later.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, February 10, 2022
Let us help you with that Matthew. I have sent you a link to upload your repair receipt. Once you have uploaded it then send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can process a reimbursement for you. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Jrm2022
from Summerfield, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refrigerator recently stopped cooling, still under warranty. They quickly sent out a tech who was super friendly and got us up and running quickly!
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JDSVero
from Florida
Verified Purchase:Yes
We have owned our LG Refrigerator for 3 years now. The compressor stopped working while we were away from home in month 35 of ownership. We had believed that it would last much longer than that. It took 2-3 weeks to get a repair and replacement of the compressor. We had an LG certified tech to do the work because there was little capacity from other local service techs. The LG tech was excellent and helped us much.
Pros: Features/Settings
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, February 11, 2022
Happy to see that our LG certified technician was able to get you taken care of. However very sorry that your fridge needed repair to begin with. Thank you for your feedback David. We hope that it is smooth sailing from here on out. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Loyal LG
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve really been enjoyed how spacious bright and organized this fridge and freezer combo is and glad we decided on the extra freezer drawer. You can see everything at a glance organized clean and easy to clean.
LG had great customer service when our cooling system died on Christmas Day they quickly came out replaced everything with brand new items and had taught us new ways to protect our investment and keep it running smoothly. Plus we bought a 3 pack of water filters and an air filter at a fair price. This left everything smelling fresh and convenient as we have extra on had. The LG rep even gave us his number if we need anything but it’s running great still Thanks LG!
LG had great customer service when our cooling system died on Christmas Day they quickly came out replaced everything with brand new items and had taught us new ways to protect our investment and keep it running smoothly. Plus we bought a 3 pack of water filters and an air filter at a fair price. This left everything smelling fresh and convenient as we have extra on had. The LG rep even gave us his number if we need anything but it’s running great still Thanks LG!
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Akber sattani
from Houston , Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this LG refrigerator 3 years back ( 2017) I had last year cooling problem then I did clean and empty fridge so build ice melt . After clear all ice I restart and did not have any problem. Recently again I notice that fridge is not cooling enough I called to LG and they sent Technician , who checked and I informed that compressor has fault .He had new one which he replaced and after that it is again working fine . ( LG DID NOT CHARGE ANY THING TO REPLACE NEW ONE ) . Thanks LG
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: steve26
from St Petersburg, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quick and outstanding service from setting up the appointment on the phone to the technician coming to the home. Very professional. Work done quickly and efficiently. Would use LG techs again.
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tutor47
from Auburn, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] First French Door Fridge ever had , and love the space and ease of storage. Bottom freezer with two levels very user friendly. Love water and ice in Door.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Jude girl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am writing in regards to new doors for my refrigerator, new doors were shipped twice and both time wrong doors. How do I get the doors that were made for my model
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 25, 2022
We would like to rectify this for you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thanks. ^Jennifer
Written by a customer while visiting lg.com