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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
2
Beautiful appliance but unreliable compressor.
on April 13, 2023
Posted by: DLE9745
from Warren, NH
Verified Purchase:Yes
This is a beautiful appliance but LG compressor problems make it a bad buy.
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 14, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: J Ives
from Citrus Springs, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are so happy with this refrigerator. Very spacious, love the indoor water dispenser & the French doors make our kitchen look classy. Very pleased with the double freezer drawers as well. Couldn't be happier. Thanks LG!!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, April 17, 2023
Hi, thanks for leaving your review for your 27 cu. ft. French Door Refrigerator (model LMXS27626S). We're glad to hear you're enjoying all of the features your refrigerator has to offer! Should you need support, we're available via phone or chat support. More information for these support options can be found here: https://www.lg.com/us/support/contact. Feel free to reach out to us, we'd be happy to assist! ^Chris
Written by a customer while visiting lg.com
Posted by: Dick678
from Marietta, GA
Verified Purchase:Yes
Really appreciated the quick response to my service call. The technician brought the correct part (compressor) which was covered under warranty. Completed the job in a timely manner. But he was not the most pleasant individual during the repair. He came across as demanding and rude.
Pros: Features/Settings
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 16, 2023
It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your experience requesting service for the LG Super-Capacity 3 Door French Door Refrigerator with Smart Cooling Plus technology, model LFX31925ST. Thanks for choosing LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you.^Danee
Written by a customer while visiting lg.com
Posted by: Hope W
from Alcoa, Tn
Verified Purchase:Yes
We purchased this refrigerator 3 years ago. The space is amazing and it is a beautiful fridge. The idea of the compact ice maker in the door is a great way to go if it works properly. Ours, not so much. It is supposed to produce enough ice for 2-3 people all day long. It doesn’t. On a good day it maybe filled up 3 glasses and then we have to push the plus button. We had to have the ice maker serviced twice under warranty and then replaced once under extended warranty because it was leaking and it stopped producing ice. (The first time it was serviced was within 4 months of purchase) It still doesn’t produce as much ice as the repair man and the specs say it should but we are tired of complaining about it. And I don’t really think it will do what they say it will do. We just got some extra ice trays.
At the beginning of this year, we were lucky enough to find out that we got the refrigerator model that had the bad compressor. This was the beginning of our third year of owning this beast. Our freezer went out first and then the fridge stopped cooling. We then had to wait 3 weeks, without a fridge at all for a new compressor to come in so our refrigerator could be fixed. Luckily it was cold outside so we were able to keep coolers in our carport full of bagged ice for the stuff we couldn’t live without. Needless to say it has been an adventure with this fridge and a huge expense with bags of ice over the past 3 years. Hopefully all the kinks have been worked out and we are finished with the problems.
At the beginning of this year, we were lucky enough to find out that we got the refrigerator model that had the bad compressor. This was the beginning of our third year of owning this beast. Our freezer went out first and then the fridge stopped cooling. We then had to wait 3 weeks, without a fridge at all for a new compressor to come in so our refrigerator could be fixed. Luckily it was cold outside so we were able to keep coolers in our carport full of bagged ice for the stuff we couldn’t live without. Needless to say it has been an adventure with this fridge and a huge expense with bags of ice over the past 3 years. Hopefully all the kinks have been worked out and we are finished with the problems.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
3
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
2
Great features, but horrible repair experience
on April 19, 2023
Posted by: SamieA
from Rochester MN.
Verified Purchase:Yes
We really enjoy LG products (like our TV and washer), but our Fridge experiencing problems after only 4 yrs of ownership and the painful repair duration was just traumatizing. So even though we are big believers on LG brand, on that experience alone, we would not consider getting an LG Fridge again.
Pros: Quality, Performance
Quality
2
Features
4
Value
4
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 20, 2023
Your constructive and honest feedback about your experience with your LG products is highly appreciated. We're sorry to learn about the negative experience you've had with your LG refrigerator. Please know that this is not the customer experience we aim our valued customers to have. It would be ou pleasure to look into this for you. Should you need further or any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. -Cazz
Written by a customer while visiting lg.com
Posted by: John Mardi
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this 3 years ago and the compressor went bad. Luckily int was under warranty.
Pros: Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 8, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Ms Diane S
from Rehoboth Beach, DE
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG refrigerator came with the house when I bought it 3 years ago. Overall, it is aesthetically appealing, but I was extremely upset when the cooling functioning failed, and I lost several hundred dollars worth of food! Upon looking at the production tag attached to the interior of the appliance, I realized it was only 4 years old! Thankfully, it was still under warranty, as the compressor needed to be replaced......but I still lost several hundred dollars worth of food, not to mention the two-week wait to get the appliance serviced. Needless to say, I don't have a lot of confidence that this appliance will have a long life.
Quality
1
Features
3
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Satisfied DC Custojer
from Washington, DC
Verified Purchase:Yes
We've got our LG refrigerator eight years ago when we remodeled our kitchen and when it needed repairs we didn't hesitate to have it repaired by an authorized LG technician. The features of our French Door, freezer on the bottom model have more than met our needs--from adjustable shelving that is easy to clean to a freezer compartment that allows separation of items for ease of retrieval.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, May 10, 2023
We’re so delighted to hear that you are having a five-star experience with your LG French Door Refrigerator. Thank you for sharing your feedback on its excellent features and capabilities. Everyone here at LG appreciates your input since it inspires us to continue improving our products and services. ~Rita
Written by a customer while visiting lg.com