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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Jynn
from In
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to have compressor fixed already. Lost food. Ice cream was soup. Ruined our floor when Ice maker ice melted everywhere
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy LG, November 16, 2025
Hi, Jynn. Thank you for sharing your experience with your LG Refrigerator. We appreciate your feedback regarding the compressor repair, food loss, and the damage caused by melted ice from the ice maker. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this cooling and ice maker issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. For more information on refrigerator support and product resources, you can also visit our official LG page here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James
Written by a customer while visiting lg.com
Posted by: Ecpoulsen
from Sartell mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been very happy with our LG appliances! We bought the stove, microwave, dishwasher and refrigerator. We bought the black stainless and love the look. We did have trouble with the black chipping off and contacted LG and they have been very good about replacing the doors. We have been very happy with the customer service at LG.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
LG compressor failure was replaced at no charge.
on September 5, 2023
Posted by: shortstp
from Gloucester, MA
Verified Purchase:Yes
Love the frig. Plenty of room in both the refrigerator and freezer. The compressor did fail but was replaced under warranty at no charge.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: william96
from Albany, NY
Verified Purchase:Yes
This refrigerator was operating normally for five years. Literally no problems at all, and I was very happy to have it. Eight months out of warranty the compressor (which was still covered) failed seemingly overnight. Ten days later it has been repaired; the compressor was covered but the labor and parts were not. So far, so good.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy LG, November 12, 2025
Hi, William. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to deliver reliable performance over the years, and how frustrating it can be when a compressor fails just outside of the standard warranty period, even when coverage applies to the part but not the labor. For future information on refrigerator support and product resources, you can visit our official LG page here: https://www.lg.com/us/support/refrigerator-support. Should you require any future assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Lynnie Muck
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge does its job and keeps things cool. My favorite feature is the beverage door. There are a lot of compartments that make it easy to organize and store food and beverages. I do wish that there was a way to prop the freezer drawer open so I could put in food without having to keep reopening it. Also, at only 7 years old, I had to replace the compressor. The part was covered but labor was expensive. There was no warning, so I lost a lot of food when it broke.
Pros: Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 2, 2023
Hi. We appreciate you taking the time to post your feedback about the experience you've had with your refrigerator. Should you be inclined to, feel free to let us know how you think we can make improvements to future-generation models of your refrigerator here: http://spr.ly/6429uWMbJ. We're always seeking to improve the customer experience with our fridge and will use your input to do just that. Should you need support, please be aware our support is accessible on Facebook via PM and on Twitter via DM. Our handle for both platforms is @LGUSSupport. We're always a few clicks away! ^Chris
Written by a customer while visiting lg.com
Posted by: BB44
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought the tech was very efficient on the repair of my refrigerator and so far working fine
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Service man is great LG was a little lacking.
on September 16, 2023
Posted by: ALP50
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is seven years old And has been great up until it broke. Repairman put a new compressor in. Did not work. Came back out. Tried something different still did not work. Finally on his third visit he put a new condenser and 24 hours later it appears to be working.
Written by a customer while visiting lg.com
Posted by: KatMar
from Palestine Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is very bright with light and the freezer too. It does have pros and cons. Freezer doesn't make ice fast enough for 6 people. The unit is nice a spacious
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 4, 2023
Hi there. It's great to hear that you find your refrigerator spacious and the lighting bright, but I'm sorry to hear that the freezer doesn't make ice fast enough for your needs. It must be disappointing to always have to restock ice when you have six people in the household. It sounds like this fridge has its pros and cons, like most appliances. You can easily get in touch with us for your concerns by sending us a private message on Facebook or Twitter using LGUSSupport, and we would be pleased to help. ^Cris
Written by a customer while visiting lg.com