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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Anonymous
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge in 2016 it quit in 2023 had a 5 yr extended warranty it died in 23 on Dec 10th loaded with food thank god for neighbors repair guy tried to fix said LG has a problem so there’s my story
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy LG, October 23, 2025
Hi, Robert. We recognize your message and the issue you faced with your LG refrigerator ceasing to operate in December 2023. We acknowledge the inconvenience of having an appliance fail suddenly while full of food, and we understand the trouble this situation caused, requiring immediate help from your neighbors.
It's clear that the appliance stopping shortly after the expiration of your extended warranty has created a negative experience. Since your unit is past its original warranty coverage, the immediate next step is to initiate a formal service diagnosis to determine the exact cause of the issue described by the previous technician.
You can visit our support page to schedule a professional repair service: https://www.lg.com/us/support/repair-service/schedule-repair.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if need further assistance. ^James
It's clear that the appliance stopping shortly after the expiration of your extended warranty has created a negative experience. Since your unit is past its original warranty coverage, the immediate next step is to initiate a formal service diagnosis to determine the exact cause of the issue described by the previous technician.
You can visit our support page to schedule a professional repair service: https://www.lg.com/us/support/repair-service/schedule-repair.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: thebaf
from illinois
Verified Purchase:Yes
compressor we out just a little after 5 years lg service sounds like robots doesn't help to expedite part
Pros: Style/Design
Quality
2
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 9, 2024
Hey there, we are here to support you the best we can and directly! Please send us a private message on Facebook or X using @LGUSSupport with your model, serial, and phone number. Let's get your LG Refrigerator back up and running. ~TammyJo
Written by a customer while visiting lg.com
Posted by: deibs4
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor failed recently. Refrigerator was only 7years old.
Quality
1
Features
5
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 18, 2024
Hey there! Oh, no! We'd like to look at your account and see if we can help you with this. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. Let's see if we can find a solution together! ^Gaby
Written by a customer while visiting lg.com
Posted by: Ervin Avery
Verified Purchase:Yes
I purchased this refrigerator in 2016. It has served me well. Also, the filters are very easy to replace. I highly recommend all LG products because I also have the DW, Range and microwave..
Written by a customer while visiting lg.com
Posted by: jan M 1
from Columbia, sC
Verified Purchase:Yes
[This review was collected as part of a promotion.] First when delivery guys came in they refused to unhook water line from old LG refrigerator and we had to unhook water line , they removed old one and then they brought new fridge in they told us that due to our water line was copper they refused to hook it up and we paid for a new line hook up and they left the refrigerator in the middle of the floor and with out saying a word to us they left and when we pushed the refrigerator to it spot , it’s too wide and want fit and we gave the associate the measurements of the old refrigerator and the delivery guys should have checked and pushed the refrigerator in its place instead of just leaving like they did and second no one told us that they would not install the water line because it was copper line, very frustrating and we waited 2 weeks for the delivery and this is not acceptable and I will file a complaint with the corporate office
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 30, 2024
Hello there! LG is committed to delivering excellent products and services to our customers. We are very sorry to hear you have had such an unfortunate experience. Your feedback is extremely important to us as it is the key to helping us improve and ensuring that such incidents are not repeated. Thank you for bringing this to our attention, and if you need further assistance, send us a private message on social media at @LGUSSupport, including your contact details and repair number. We are here to help! ~Rita
Written by a customer while visiting lg.com
Customer Rating
4
Great features for the size, weak compessor.
on January 23, 2024
Posted by: Gkat39
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice layout, pretty much only size we could fit in our opening that is available in store. However, compressor on it has died after 5 years of operation.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Alw78
from Wisconsin
Verified Purchase:Yes
Service tech was polite, knowledgeable and efficient.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ogema
from Ogema Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great
Size and holds
Everything that I need makes ice fast
Size and holds
Everything that I need makes ice fast
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com