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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Roberta A
from Ny
Verified Purchase:Yes
In general, I am happy with the refrigerator except for two things. One, the front is impossible to keep clean it shows every mark and fingerprint. The second problem I am having is repeated breaking of the ice maker I am currently on my third one and the unit is only 5 years old.
Pros: Performance
Quality
3
Features
3
Value
3
Response from lg.comBy Jolly, LG Social Media, June 8, 2024
Hello there. Thank you for sharing your feedback regarding your refrigerator. We appreciate your overall satisfaction with the appliance; however, we understand your concerns regarding the cleanliness of the front panel and the recurring issues with the ice maker.
To better assist you and address these concerns, we kindly request that you send us a private message on either Facebook or Twitter with your order details and more information about the specific challenges you are facing. Our dedicated customer service team will work closely with you to find a suitable solution.
Regarding the cleanliness of the front panel, we understand how frustrating it can be to have marks and fingerprints show prominently. We can provide you with tips and recommendations on how to best clean and maintain the appearance of the front panel. Our team will be happy to assist you with this.
As for the repeated issues with the ice maker, we apologize for the inconvenience this has caused. We would like to gather more details about the specific problems you are encountering to better understand the root cause. Our team will then be able to provide you with the most appropriate solution, whether it be troubleshooting steps, replacement parts, or a service technician visit.
Thank you for your understanding, and we look forward to hearing from you via private message on Facebook or Twitter so that we can assist you further.
To better assist you and address these concerns, we kindly request that you send us a private message on either Facebook or Twitter with your order details and more information about the specific challenges you are facing. Our dedicated customer service team will work closely with you to find a suitable solution.
Regarding the cleanliness of the front panel, we understand how frustrating it can be to have marks and fingerprints show prominently. We can provide you with tips and recommendations on how to best clean and maintain the appearance of the front panel. Our team will be happy to assist you with this.
As for the repeated issues with the ice maker, we apologize for the inconvenience this has caused. We would like to gather more details about the specific problems you are encountering to better understand the root cause. Our team will then be able to provide you with the most appropriate solution, whether it be troubleshooting steps, replacement parts, or a service technician visit.
Thank you for your understanding, and we look forward to hearing from you via private message on Facebook or Twitter so that we can assist you further.
Written by a customer while visiting lg.com
Posted by: Wonb
from Near philly
Verified Purchase:Yes
It is just changed compressor and low running sound
Written by a customer while visiting lg.com
Posted by: Carina99
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a few months ago and have been very happy with it! Feels very spacious even though it’s one of the smaller size refrigerators.
Written by a customer while visiting lg.com
Posted by: Fran Wilson
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am happy with the fridge. We do feel like we lost some storage on the doors but overall we are happy with it. I hope it last longer then our previous LG
Written by a customer while visiting lg.com
Posted by: Trev R
Verified Purchase:Yes
It's been a great fridge, keeps things very cold and is reliable. I do wish there was more capacity in the ice maker, but other than that I can't complain about anything.
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Amazing repair Man!
on June 3, 2024
Posted by: Anonymous
from Dallas Texas
[This review was collected as part of a promotion.] Jack is an incredible man. Not only did he fix my refrigerator he drove thru one of the worst storms and flooded streets to get me taken care of. This man is so committed too helping people that he risk his own life to get it done.. Thank you Jack for making it work and crazy storm stopped you. You are one incredible person.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Mr.
on June 16, 2024
Posted by: christopher conte
from New Jersey
Michael Rivera was amazing . He was personal and professional at the end of long Friday afternoon. So thankful it got fixed ! Please give kudos to Michael for his exceptional service !
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Same as above
on June 19, 2024
Posted by: SASHATHEDOG
from Los Angeles ca.
[This review was collected as part of a promotion.] It’s a great refrigerator plenty of space we like the water and air filtration system
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com