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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Looks nice, love the features but its a Lemon
on August 1, 2024
Posted by: Anonymous
from Rhode Island
This EXPENSIVE refrigerator failled at less than three years. After repair, which took forever, it lasted two more years and then failed again. Repair only kept it going for 2 weeks and it failed again. Last repair lasted two days.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG, August 5, 2024
Hi, there. Thank you for communicating with us regarding your LG Refrigerator (LFXS24623S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Mr.
on August 2, 2024
Posted by: Dawit Woldegabir
from Oakbrook Terrace, IL. 60181
[This review was collected as part of a promotion.] I am still with out refrigerator although it is in warranty, I did expected for LG I always thou high quality Iam still with out refrigerator
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 7, 2024
Hello, Dawit. Thank you for taking the time to share your experience with us. We understand the inconvenience of being without a refrigerator, especially when you expect high-quality service from LG during the warranty period. Your feedback is very important to us, and we want to make sure we address your concerns promptly. We want to help resolve this for you. Kindly send us a private message via @LGUSSupport, so we can look into this for you. We'll be happy to assist you. -MC
Written by a customer while visiting lg.com
Customer Rating
1
Bad Units
on August 5, 2024
Posted by: Guarddawg40
from Deer Lodge, TN
This is the second time they have to replace the compressor
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 6, 2024
Hi there. Thank you for sharing your experience with us. We understand your situation with having to replace the compressor on your LMXS27626S unit for the second time.
To help address this issue, we recommend checking if there might be any underlying factors affecting the compressor, such as temperature settings or potential blockages in the air flow. Ensuring that the unit is installed and maintained properly can also be beneficial.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport so our team can provide further assistance and explore additional solutions. We appreciate your patience as we work to resolve this for you.
—Renzo
To help address this issue, we recommend checking if there might be any underlying factors affecting the compressor, such as temperature settings or potential blockages in the air flow. Ensuring that the unit is installed and maintained properly can also be beneficial.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Please send us a private message on Social Media @LGUSSupport so our team can provide further assistance and explore additional solutions. We appreciate your patience as we work to resolve this for you.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
4
Disappointed customer
on August 31, 2024
Posted by: Fatoine
[This review was collected as part of a promotion.] Disappointed in the product if LG wants to stay in business for a long time, they need to improve what they’re selling.
Written by a customer while visiting lg.com
Customer Rating
1
waste of money
on September 6, 2024
Posted by: frenezy66
garbage 2 months past warranty the lg garbage quit working. I would never purchase another lg product.
Quality
2
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 6, 2024
Hello there! We appreciate you telling us about your LG fridge experience. We'd love to help out once we get more information! Please reach out to us on social media @LGUSSupport with your model number and contact info. Our team will be with you every step of the way! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Not at all quality product.
on September 9, 2024
Posted by: Musarrat Afzal
[This review was collected as part of a promotion.] I bought four items made by LG including refrigerator, stove, microwave and dishwasher. Three items broke down within three years including refrigerator, microwave and stove. I had a warranty for refrigerator so it was fixed than it broke down again in within three years, both times it was compressor.
Response from lg.comBy LG Social, September 10, 2024
Hello Musarrat, we appreciate you taking the time to provide us with your honest feedback on your French door refrigerator. We are constantly striving to improve and meet the expectations of all our loyal customers, and your feedback will help us achieve this goal. If you need any assistance, please feel free to send us a private message via our social media account @LGUSSupport. We are always here to help you. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
Beautiful with great arrangement of shelves.
on September 9, 2024
Posted by: HouseLady
[This review was collected as part of a promotion.] I really love most things about this unit. The only thing is that the largest glass shelf is difficult to clean. However, 7 years is an awfully short time to have to replace the compressor and electrical components.
Response from lg.comBy Joslyn, LG Social, September 10, 2024
Hey there! A spotless LG refrigerator is key for your daily routines, and we're so happy to hear that you're enjoying it. We recommend using a soft, clean sponge or cloth and mild detergent to clean the refrigerator; check out more here: https://shorturl.at/fyG3a for tips and tricks. Also, has this been resolved? We strive to ensure you get the most years out of your fridge. If not, private message us on social media @LGUSSupport. We'd be happy to look into available warranty options for you.
Written by a customer while visiting lg.com
Customer Rating
5
French door LG Fridge
on September 15, 2024
Posted by: Anthonybose
[This review was collected as part of a promotion.] I love the LG Fridge great product. I have the fridge for 7 years and I did not have any problem
Written by a customer while visiting lg.com