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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
They don't make things like they used to!
on February 7, 2020
Posted by: Jay Sal
from Spring Lake Park
[This review was collected as part of a promotion.] have owned this fridge for only 5 years and 3 months. and it just crapped out on me!!
probably the compressor, which is stated to have a 10 year warranty, but I'm sure the labor that I will be charged to fix it will be half of the price of the fridge.
probably the compressor, which is stated to have a 10 year warranty, but I'm sure the labor that I will be charged to fix it will be half of the price of the fridge.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, February 7, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Nwcollins
from Richmond, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought in September and the water line in the refridge broke. Still waiting for the parts to be repaired.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, March 2, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT BUY!
on July 28, 2020
Posted by: Sour Milk
[This review was collected as part of a promotion.] My unit is three years old. Manufacture date is 6/17. It is useless. Unopened milk goes sour a week before pull date. Freezer will not freeze. Finally checked the temps, fridge is registering at 48, freezer at 33. Apparently the invertor compressor (?) is faulty. Check out the class action lawsuit. We didn't ALL just get bad units.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 31, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on August 9, 2020
Posted by: Bajanlady
from Rosedale N.Y.
[This review was collected as part of a promotion.] I bought 15 month ago stop working. Replace parts 2 time still not working
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2020
! We are sorry your unit is not working as designed. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor Shot
on September 9, 2020
Posted by: Terryq
from New York
I Purchased this refridgerator 4 years ago. 1 year in the Ice machine went and was replaced. Now I just found out that the compressor is dead. The Authorized dealer said he will replace it with a newer model compressor but he guarantees it will go again. After reading reviews I see why this model was discontinued. I am disappointed with LG at this time. I spent a lot of money and now I have to worry every day about the compressor going again. LG should replace this refrigerator for their customers. I now have to wait 5 to 6 days for the part to come in and then have the authorized dealer come back .
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Ok, but not great
on November 24, 2020
Posted by: LadeeLou
from Los Angeles, CA
Have only had this fridge 5 years. Icemaker leaked and had to be replaced while under warranty. Now leaking again. Fortunately I watched the LG repairman and it's pretty simple so I will try to order the part myself and replace myself. All that money and in 5 years two ice makers replaced. They sure don't make refrigerators like they used to. Don't think I'll by another LG when I replace this.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 27, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: travelmania
from SC
Verified Purchase:Yes
I am deeply disappointed in the LG refrigerator. I have owned it for less than 5 years and had to call repair services 5 times already. Initially, there was a problem with the ice maker, then with ice buildup below and behind the freezer door. At the beginning of the fourth year, the compressor quit working completely. I had to wait over a week for the repair service to arrive, and thus all food in the refrigerator and the freezer was ruined. Less than 6 months later the fridge and freezer are no longer cold enough. Once again I had to wait a week for a repair appointment and the food had to be discarded. Sadly, the only thing this refrigerator has going for it, are the looks. It is a beautiful appliance. However, you cannot count on it to keep your food as cold as it needs to be.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Neil555
from St. Cloud, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator worked perfectly for over three years. Then, one day, the compressor started failing, and would not hold the temperatures desired in both the fridge and the freezer. And added problem included the icemaker making ice but not dumping it. We are awaiting the repair man to install a new compressor, as we are told this problem is still under warranty. Also, we are told that this problem is very frequent with this model refrigerator.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com