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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Mawmawof5
from Louisiana
Verified Purchase:Yes
I felt LG was a good brand as I have an older fridge and several TVS of this brand. However my 2017 French door fridge has gone out twice and both times it was the compressor. Thankfully I took out a 5 year extended warranty. If not I would have just junked it and bought a new one as it was too expensive to repair. I would not recommend an LG fridge today unless they started using a different compressor as this is now a known problem.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: johnny123456
from Smithfield RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 7 years ago, November 2014. The compressor started consuming a LOT more eletricity and could not keep the freezer cold enough. after 8 calls with LG support, I got approval for an "extended warranty" on the compressor and had it repaired for free, under this policy. Now fully working again as expected! Thank you LG!
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Scottie1991
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge is nice, layout is good, features are great, but the compressor went out after about 3 years. Luckily, we purchased an extended warranty when we bought it and it was covered. However, techs were more than 2 weeks out.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
What! Dead in less than 5 years!
on March 6, 2022
Posted by: Not Beer Fridge Worthy
Bought this refrigerator in 2018 and now its 2022 and it won't cool anymore. I started being unhappy some time ago when the ice maker decided to slow down to just a twice a day dump. Such a drag. Now I had to go and purchase another fridge and this time I made sure it wasn't an LG (Low Grade) model. I am sorely disappointed in this manufacturer. My beer fridge is older than this and proved to be the savior of our food.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, March 8, 2022
We sincerely hate to hear this and thank you for this feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Manufacture date
from Westchester County NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] It died after 7 years. Gone are the days when manufacturers built things to last. Gone are the days of having a 15-20 year old refrigerator in the basement for overflow and you only bought the new one because you were remodeling. The landfill is bursting with 5-7 year stainless steel wifi enabled boat anchors that do everything else except keep your food cold. LG gives you 10 years on the compressor; but that's not what goes bad. The refrigerant lines internal to box spring a leak because of cheap materials and brazing techniques. Where is consumer advocacy. Spending this kind of money, people should get MORE.
Quality
3
Features
5
Value
2
Response from lg.comBy Jennifer, Social Media, March 29, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Written by a customer while visiting lg.com
Posted by: JEL75
from El Paso, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had compressor, ice making, cooling problems since the refrigerator was bought. fortunately we have the extended warranty but we wouldn't buy the brand again
Quality
3
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 25, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: oldfarmer
from Mn.
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit ran very well for two years and then on day it died. The repair man came out in about five days and proceeded to test the unit to find the problem which turned out to be all refrigerators' nemeses, the compressor. It had to be ordered which took another week and a half and finally, it was delivered and installed and failed right off the bat. It still isn't working but thanks to a really great neighbor, we were able to save all the freezer items. Stay tuned for more info on when will the refrigerator live or die forever.
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, July 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Recalled, broke, broke again, not worth the repair
on July 26, 2022
Posted by: BD Say
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality of this product tells me that LG made a strategic decision to keep it in the market knowing it was of defective quality, but playing up a "generous" warranty as a selling point even though they know it'll be completely broken by year 5. Thanks, LG, never buying from you again.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, July 28, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com