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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Sesbrooklyn
from Brooklyn, NY
Verified Purchase:Yes
I purchased this refrigerator in 2014. I was happy with it until July 2022. I did not expect a fridge to stop working. The amount of money new refrigerators cost, they should last at least 20 years. Warranty is only for a year for most parts. Compressor for 10 years and it was not the compressor that broke. Took 3 techs to find the problem, hole in the tubing, Freon leaked out.
Pros: ease of use
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 11, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: bad1rn
from Ohio
Verified Purchase:Yes
I've had my refrigerator for about 5 years now. Unfortunately, though, I've had to have a new compressor twice already. Sure seems to me that a compressor should last longer than 3 years (which was how long it lasted). Otherwise, it's a good appliance. Wish it was easier to keep the outside free of smudges though.
Pros: ease of use
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
It is good in the first 2 years. Ice maker problem
on October 3, 2022
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] When the problem come with ice maker it was difficult for me to contact to LG in person. Now the compressor bad.
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 4, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Ryan4277
from Los Angeles, CA
Verified Purchase:Yes
I bought this product at 2018, the compressor has failed after 4 years. This is unacceptable. I expect refrigerators to last at least 10y. I put the blame squarely on LG
Pros: ease of use, camera
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: ilmms729
from Green Bay, WI
Verified Purchase:Yes
Our fridge is just under 5 years old and the cooling unit went out. The LG stove we bought at the same time the motherboard went out 3 months ago. 2 LG products in 3 months with critical components failing. Support was less than helpful. Not a fan.
Quality
1
Features
5
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Worst fridge I’ve ever had
on May 6, 2023
Posted by: Dree968
from Minneapolis, Minnesota
I like the compartments, but that’s it. This fridge has broken down multiple times after the first year.
Quality
1
Features
2
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: LG LINEAR refrigerator
from Ohio
Verified Purchase:Yes
This was a beautiful fridge and I love the water and ice but the compressor went out after five years and the cost to replace it was more than a new fridge. I will no longer be buying LG appliances. Very disappointed.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Hmmmmmmmmmm
from Idaho
Verified Purchase:Yes
I bought this fridge in 2018. My house has some odd sized spaces for appliances, and this was the only fridge that I could find that fit into the available space. Since I bought it, the freezer has died twice. I have had to throw away 2 full freezers of food. The only positive is that the repairs were covered by warranty, and I didn't have to pay extra. I have been really frustrated with this fridge.
Response from lg.comBy Tanisha, social/LG, May 17, 2023
We want to start by saying thank you for sharing your experience with us, Although we find it very distressing when our customers' experience is less than our expected standards. We would like to offer our assistance in getting things going in the right direction for you. We will need to switch to a platform that will allow back and forth conversation in order to effectively serve you. Please send us a private message with your serial number and contact information via our social media channel Facebook or Twitter by using the handle @LGUSSupport. We will take care of the rest. ~Tanisha
Written by a customer while visiting lg.com