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Customer Reviews Collected from lg.com |
LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 1,544 reviews
5 Stars
810
4 Stars
307
3 Stars
110
2 Stars
89
1 Star
228
80%of customers recommend this product.
(
947 out of
1,189)
Customer Reviews for LG - 26.6 Cu. Ft. French Door, Door-in-Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Rewstre
from New Durham N.H.
Verified Purchase:Yes
We have only had this refrigerator for a couple of weeks, but so far we love it. It fit perfectly in our space, and looks awesome. Everything stays nice and cold and so far there has been plenty of ice. Very happy.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jack6925
from Bushkill, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this refrigerator, 1. The compressor that automatically goes in standby mode when you open the fridge. 2. The space is good enough for my family of three & finally the freshness of the fruits & vegetables is exceptional.
Written by a customer while visiting lg.com
Customer Rating
1
poor design on ice machine.
on March 10, 2019
Posted by: Face specialist
from Oklahoma City, OK
[This review was collected as part of a promotion.] Motor out on ice machine after minimal usage in 2 years of ownership. Cost almost $400 to replace! No wonder this has been discontinued. Regret not buying extended warranty!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy EJ, Social Media, March 11, 2019
Hi and thank you for reaching out! I hate to hear you are experiencing this issue with the refrigerator you purchased! I can definitely understand how your situation can be frustrating. So that we can get this resolved for you, please follow the link below so I can gather the necessary information to further assist you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Bad compressors
on May 28, 2019
Posted by: PJ52
from Tx
[This review was collected as part of a promotion.] We bought this refrigerator August 2016. The compressor failed August of 2018 while we had overnight guests and food that spoiled. The compressor was replaced. We had the 3 year extended protection plan through Lowe’s. Now May of 2019, Memorial Day, the refrigerator has stopped again, The repairman was here for 10 minutes to tell us he doesn’t carry the parts. Our extended plan is expired in August of this year. I don’t feel we can trust this refrigerator. Do we dare not leave our home for vacation, or dare to plan for a holiday or have guests that require refrigerated food. Why should we have to pay for extended plans because this refrigerator fails frequently? (As noted in other reviews). This is our second LG appliance that has failed. We had to replace a new washing machine within months as it destroyed our clothing. ( it tore holes in fabric) and would only fill to 4 inches of water.
My advice... do your research, buy American trusted brands
My advice... do your research, buy American trusted brands
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 28, 2019
We are sorry this has been your experience with your refrigerator. We are extending our 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only) warranty to you. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
2.5 years in and it stops cooling
on May 29, 2019
Posted by: adrienne322
from Cincinnati, OH
[This review was collected as part of a promotion.] The positive reviews must be from people who have not had it for very long. It was fine for 2.5 years, until it randomly stopped cooling and stopped making ice since it is no longer cold enough to do this. Finding someone to repair this has a been a nightmare. No one works on LG appliances. Also, I'm angry that after spending so much money on this, we already have an expensive repair. Find another brand. I was misled thinking that since my LG tvs work well, that a fridge would too, but not the case.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 29, 2019
Sorry to see that your refrigerator isn't cooling after 2 years! We definitely want to get it up and running for you again. So that we can grab some information and see how we can help, please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Annoyingly Frequent Compressor Noise
on May 31, 2019
Posted by: rleekc
from san francisco, ca
[This review was collected as part of a promotion.] Around 90% of the time the compressor is on and making an annoying humming noise. In the rare moments, it is quiet and off. I called LG to fix it, they replaced the compressor and it is still making the noise. They eventually said that this is a normal operating noise. Its the most annoying noise ever. Cheaper refrigerators don't even have this type of noise. I would not recommend this fridge.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 31, 2019
We apologize you have had trouble out of your refrigerator. Some noises are normal operation. For information regarding this please refer to http://www.lg.com/us/support/product-help/CT10000021-20150292153479-other-noise We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: JRic
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loving it! Great space, love the sliding shelf...would definitely recommend this fridge to ANYONE!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Completely stopped working in 3 yrs
on September 24, 2019
Posted by: KolevB
from Seffner, FL
I he ice making stopped working within 3weeks of purchase and then the entire thing stopped cooling at year 3. DO NOT BUY!
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 24, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com