Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Customer Rating
4 out of 5
4
Brought Carpets back to life
on October 4, 2013
Posted by: klofcolo
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from Beulah, Colorado
Gender:Female
Age:65+
Verified Purchase:Yes
I bought this machine to clean my carpets, and to use on my hard surface floors. So far it is working great, but it is a little heavy for me to use. I have to do everything in sections because I'm not hefty enough to do all of my floors at one time, but it cleans really well on all of my floors.
My Best Buy number: 2758274146
What's great about it: Easy to use
What's not so great: Kind of heavy
I would recommend this to a friend!
Quality
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
1 out of 5
1
Junk
on June 23, 2012
Posted by: rabs57
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I have had this cleaner for a 1 1/2 years and used it to clean about 10 average sized rooms. It has done a good job cleaning up to this point and nothing has broken up to this point.Now the motor just burnt up. I took it all apart and was thinking about replacing it but thankfully I read other reviews that stated they replaced motors just to have them burn up shortly after and this was replaced by professionals. Also if you take this apart you better be mechanically inclined it is not the easiest to work on... I expect a motor to last a lot longer than this.
No, I would not recommend this to a friend.
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Customer Rating
1 out of 5
1
This is the worst ever!!
on June 11, 2010
Posted by: mascindy
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from Houston, TX
The cheap plastic holding tank handle break off the first week. The brushes have stopped spinning after 6 months. The soap holding tank leaks terribly! Don't buy this junk!! I didn't think for the price and some of the awesome reviews this would happen to me!! Now I am stuck with a 300.00 dollar piece of junk!
What's great about it: nothing
What's not so great: parts, and spinning brushes
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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Customer Rating
4 out of 5
4
Everything as expected
on December 29, 2011
Posted by: Musky300
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from Indiana
This cleaner got the highest ratings on Consumer Reports and mostly good reviews, so after researching we took ours home.
The one evident item from nearly ALL the posts is that the plastic tabs on the handle of the fill tank are very brittle and break off after little to minimal use or wear. Well, I must be the exception because mine didn't even make it to the first use as one of the tabs was already broken from the brand new packaging and the other snapped off even with VERY careful placement on the first fill. Oh well...I guess if it was to be expected I can't complain too bad. You can still use it with those tabs, just a little more annoying to keep the handle in place.
On to the performance. I have used another Hoover model in the past that was half the price of this one and I will be honest in saying that this one does not clean all that much better, but whereas I had to wait 6-8 hours for the carpet to dry before with that model, this one has the better suction and dries the carpet MUCH faster. We could walk around the floor in socks within an hour and they were barely even damp.
The attachements are nice and work fairly well. The tank doesn't hold vast amounts, but its also about how much water you inject/use in your cleaning and the area you are cleaning. Overall it got our 15 year old light-colored carpets pretty clean and got most of the stains out. Just wish Hoover would not use such cheap and brittle plastic, especially since this seems to be such a known issue for a long time.
What's great about it: Good suction and ability to dry. Above average cleaning
What's not so great: Cheap plastic used on certain parts...prone to breaking
I would recommend this to a friend!
Quality
3 out of 5
3
Features
5 out of 5
5
Performance
4 out of 5
4
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Customer Rating
5 out of 5
5
Great carpet cleaner
on November 3, 2013
Posted by: TORRDD
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from TORRANCE
Gender:Male
Age:65+
Verified Purchase:Yes
Had a Hoover carpet cleaner for 15years, came time to replace. Liked the agitator brushes on Hoover in general, and on this model in particular. Brushes are stiffer and seem like they would work better. Some people complained about not sucking up enough water, but that worked great for us. Clean in am and by evening it was dry. Like the separate soap dispenser, old one required pre-mixing the solution. Holds more water than most.
What's great about it: Agitator brushes work well, suction picks up all the water
What's not so great: Plastic parts seem fragile, but they all have this
I would recommend this to a friend!
Quality
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Excellent Carpet Cleaner
on November 11, 2011
Posted by: jml16
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from Indianapolis
Love that this cleans carpet and hard floors. I wish the dirty tank was a little bigger in size, at least to match the size of the clean water tank. I do spend a lot of time emptying and refilling, but a small price to pay for having clean floors. It is vary loud when cleaning on hard floors but headphones worked fine. Hose attachment holder doesn't do the best job when mounted on the cleaner, but nice that it can be removed and only used when needed. I was a little disappointed that the spin brush attachment tools doesn't spin faster, but it still worked fine on the stairs. Overall very happy with the product and only wish I had purchased it sooner!!
What's great about it: Easy to use and clean
What's not so great: Smallish dirty tank capacity
I would recommend this to a friend!
Quality
5 out of 5
5
Features
4 out of 5
4
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Very Good at General Cleaning
on March 22, 2013
Posted by: 35fox
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from Illinois
Gender:Male
Age:45-54
Verified Purchase:Yes
This is a very good rug cleaner for general cleaning tasks but not for deep ground-in dirt stains. In addition, the accessories are good but require you to find room on a wall to mount them on. Using it is easy and only requires minimal effort over my rugs. I am concerned though that after cleaning about 2000sq ft of rug, the bristles were significantly worn out. I also wish that it would heat the water in the tank - which it doesn't and it requires you to put in hot tap water instead.
What's great about it: Cleans most stains easily
What's not so great: Deep ground in dirt, not so much.
I would recommend this to a friend!
Quality
4 out of 5
4
Features
4 out of 5
4
Performance
4 out of 5
4
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Customer Rating
4 out of 5
4
I think it works
on July 1, 2016
Posted by: HomeUser
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Verified Purchase:Yes
I bought this based on its high ratings in consumer reports. When I first used it, the machine leaked water all over the floor every time I put the machine upright. After looking at YouTube videos, I realized that I hadn't properly secured the water tank in place. Once I got that resolved it was good.
I had a steam bissil previously, and the Hoover seems to be made of lower grade plastics, but I do like how well it sucks up the solution. This makes drying time much shorter that my previous bissil. I do also like the rotation of all the different brushes. The brushes move in different directions. It's not just one spinning brush.
My Best Buy number: 2619551324
My Best Buy number: 2619551324
Mobile Submission: True
I would recommend this to a friend!
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