Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Great machine, cheaply made
on March 1, 2010
Posted by: BerniceW
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from Stafford
I think this is a great machine. I love it in fact, I would like to see it made stronger for longer use. I do not want to have go and replace pieces before I use it. We manage to tape the handle while we wait for the replacement piece.
What's great about it: It is a very good machine and does the job well.
What's not so great: cheap plastic, handle on outter tank was broken before we got started. Fell to the floor and broke. Cheap quality
I would recommend this to a friend!
Quality
3 out of 5
3
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Totally Awesome
on April 27, 2010
Posted by: Baldy760
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from Chambersburg, PA
I was shocked at how dirty my carpet was. We had two different"Professional Cleaners" come in and the stains came back! At the cost of their visits the cleaner has already paid for its self. and we only used it twice. And I feel it dose just as good as a job as the Pros Do. I buy the prep cleaners and go to town. My buddies at work told about this steam vac We shopped around hard to find the best price we got it at Best buy......
What's great about it: The scrubbing action is outstanding!
What's not so great: Kinda Big But kicksbutt on stains
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Performance
5 out of 5
5
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  • Verified Purchaser
  • My Best Buy® Elite Plus Member
  • Tech Insider Network
Customer Rating
4 out of 5
4
easy to use, easy to set up
on July 21, 2013
Posted by: nancyincalifornia
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from california
Gender:Female
Age:55-64
Verified Purchase:Yes
cleans better that grocery store machine. was easy to use and lightweight
My Best Buy number: 0955055520
My Best Buy number: 0955055520
I would recommend this to a friend!
Quality
3 out of 5
3
Features
3 out of 5
3
Performance
2 out of 5
2
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  • Verified Purchaser
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Customer Rating
4 out of 5
4
Bought it for carpet but love it for tile
on September 30, 2014
Posted by: MoMo
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from Washington
Verified Purchase:Yes
I originally bought this to deep clean our light colored carpet. It did an ok job. I vacuum often so I was surprised how much dirt ended up in the dirty water tank. It didn't lift all the stains like I hoped. I was more impressed how well it cleaned tile floors. I almost prefer it more for the tiles than for the carpet. The wheels make a horrible squeaking sound but I'm sure a few drops of oil will take care of that. When I did the carpet the clean water and soap solution was used up really quick just doing the living room and dining room. When I went over the kitchen tiles less soap was used but I went through almost two full clean water tanks. Overall, I'm pretty happy with the product.
My Best Buy number: 2822877587
I would recommend this to a friend!
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  • Verified Purchaser
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
4 out of 5
4
Great floor cleaner
on October 17, 2014
Posted by: schrobie
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Verified Purchase:Yes
Great for cleaning my carpet & tile floors. Attachment for stairs is not very good, they need to make it stronger. Also they need to find a way to securely hang all the attachments on the back of the cleaner.
My Best Buy number: 3444891494
Mobile Submission: True
I would recommend this to a friend!
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
Great carpet and floor cleaner
on March 9, 2015
Posted by: BamBam
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Verified Purchase:Yes
This product works amazing. I purchased this after having gotten a puppy. Obviously in the process of training the puppy he makes mistakes or has accidents. This cleaner easily removes the stains from his accidents leaving the carpets looking like nothing has happened and the hard wood floors without any smell left over. Please note if you are having problems with this or other carpet cleaners working well for you it may be you aren't going slow enough. Literally you have to move the cleaner very slowly to get the best results and the fewest amounts of sweeps over a stain. And I mean like awkwardly slow, this isn't a vacuum cleaner go at a pace of a cm a second and it'll work marvelously for you.
My Best Buy number: 2358272320
My Best Buy number: 2358272320
I would recommend this to a friend!
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
Cleans as well as professional.
on July 1, 2016
Posted by: Ladyblueyez26
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from Fremont,ca
Verified Purchase:Yes
I had the older model of this rug cleaner and liked it a lot, tried using it and was leaking out bottom, had geek squad warranty so upgraded to newer model, like a lot carpet is not left very wet so the dry time was wonderful.
My Best Buy number: 2638437043
My Best Buy number: 2638437043
I would recommend this to a friend!
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  • Verified Purchaser
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Customer Rating
5 out of 5
5
new steam cleaner Vac
on July 30, 2016
Posted by: Harold
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Verified Purchase:Yes
We are so pleased with this cleaning steamer we used it on a carpet that is 29 years old and was ready to replace it but after cleaning it it looks good
My Best Buy number: 2976234984
My Best Buy number: 2976234984
I would recommend this to a friend!
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