Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Customer Rating
5 out of 5
5
Good product
on November 12, 2013
Posted by: Ataxonu
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from Orlando
Gender:Male
Age:25-34
Verified Purchase:Yes
Love the product, but want a lower price.
Love the product, but want a lower price.
Love the product, but want a lower price.
Love the product, but want a lower price.
My Best Buy number: 0041129463
My Best Buy number: 0041129463
What's great about it: Cleans well!
What's not so great: Price
I would recommend this to a friend!
Quality
4 out of 5
4
Features
3 out of 5
3
Performance
4 out of 5
4
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Customer Rating
5 out of 5
5
I absolutely love this thing!
on August 28, 2010
Posted by: mishela
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from Tennessee
I bought this carpet cleaner when my three year old decided that he needed to start pouring his own milk. Since our dining room has carpet and milk was being spilt on it daily from my sneaky three year old I thought it was time to invest in a steam cleaner.
The first one I bought did the dining room perfectly but then caught on fire during the second room. I realized that the carpet shampoo I had bought was a concentrate and there is a big warning about using the correct kind of soap to avoid fire so I think that's what caused it. I had the protection plan so I was able to switch it out no problem. I used the CORRECT amount of detergent this time and it has worked perfectly for about six months now. In fact I have become addicted to cleaning my carpets. I run the steam cleaner about every 6 weeks or so. I only use detergent though every 2-3 times. Usually I use vinegar in the detergent section because it's a great stain fighter and really bringhtens the carpets. (vinegar is safe because it doesn't sud like detergents) Even when I use the detergent I spray hot vinegar on all my stains about an hour or so before and theyy lift right out. I do spend a lot of time on my carpets, going very slow when I am cleaning and I think that also plays a part in how clean my carpets get. I LOVE seeing all that nasty black dirt and grime going down the drain. My only complaint is that the water tank is kind of small so I have to refill a lot. If I went the average speed though I doubt I would have to refill except between rooms.
What's great about it: Pretty much everything!
What's not so great: small water tank, would have liked it to have the hard floor squeegee.
I would recommend this to a friend!
Quality
5 out of 5
5
Features
4 out of 5
4
Performance
5 out of 5
5
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Customer Rating
4 out of 5
4
Gets the job done but READ MANUAL!
on August 11, 2008
Posted by: Robinski9
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from Chicago, IL
We bought this yesterday. It did not take very long to put together. We used it to clean the kitchen and bathroom floors (linoleum and tile) with good results. The tile floors get clean but they don't get dried as well as the linoleum due to the grout lines. However, a quick wipe after and no problems. The machine will leave a line of dirty water on the floor after you shut it down so you may want to put an old towel under it when you turn it off.
MANUAL SPECIFICALLY RECOMMENDS USING ANY DETERGENTS OTHER THAN THOSE MADE BY HOOVER WILL DAMAGE THE MACHINE AND VOID ANY WARRANTIES. Keep this in mind. Name brand Oxyclean will mess it up.
I had no problems with the clean/dirty water tanks or using the attachments after reading instructions carefully.
You do need to clean the machine after each use for best results. Particularly the handtool and hose attachment. Run clean water down the hose to get excess dirt off or I imagine it will build up over time effecting performance and possibly causing a smell.
Only reason I give 4 our of 5 stars is that this is a BIG bulky machine and does require some TLC to work properly.
What's great about it: Cleans laminate/linoleum/carpet well.
What's not so great: Not the best option if you have lots of tile/grouted floors
I would recommend this to a friend!
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Customer Rating
4 out of 5
4
A Little Dissapointed...
on September 16, 2008
Posted by: Ray13
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from Orange County, CA
We got a used Hoover steam vac from a garage sale years ago, and loved it! However after a few years it became more expensive to fix then what we wanted to spend so we decided to buy a new one. We take it home, excited, sure it would work even better than our old one, but we used it for one room, turned it off to empty the water compartments, and it had no power and would not turn back on. :-( Very dissapointed! I took it back to Best Buy, and got a new one, no problems, but just the hassle of having to stop in the middle of cleaning to exchange. Hopefully this one works better, and we don't have any problems with it! Over all though, from our previous experience, it's a great steam cleaner, and is worth every cent paid!
What's great about it: Takes out stains well, great steam vac, clean/dirty water compartments
What's not so great: After 1st use-had finished 1 bedroom, it would not turn back on!
I would recommend this to a friend!
Quality
3 out of 5
3
Features
5 out of 5
5
Performance
3 out of 5
3
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Customer Rating
4 out of 5
4
Wow!
on December 8, 2008
Posted by: Tananda
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from Georgia
I bought this item last week and immediately had buyers remorse. What was I doing spending so much money when I already have a perfectly acceptable Bissell Green Machine? I decided that rather than packing it back into my compact car, I would put it together and give it a whirl. Well, my wood floors that I mopped only yesterday were scrubbed, and you should have seen the dirty water! I decided to clean the living room carpet after that. It was so easy! My back always hurt after using the Bissell Green Machine. This is nothing like that! The carpet looks great, and I plan to clean it and scrub the wood floors much more often. Boy, am I glad I gave it a shot. Well worth the money!
What's great about it: Really cleans & easy to use
What's not so great: Dirty water tank seems loose
I would recommend this to a friend!
Quality
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Well Worth the Money
on January 3, 2009
Posted by: IllinoisEric
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from Crystal Lake, IL
So far this machine has worked great on everything. Disgusting what you see in the dirty water. Only thing I'm weary about is the cheap looking clear plastic parts. Afraid if I lend this out to someone it'll come back broken.
What's great about it: Done an excellent job on all carpets, hardwood and ceramic tile. Dries quick.
What's not so great: Hope clear plastic parts stand the test of time. All similar models seem to be made up of same materials though.
I would recommend this to a friend!
Quality
4 out of 5
4
Features
5 out of 5
5
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
It works well
on May 17, 2010
Posted by: Chuckboy44
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from northern California
The machine works very well. I have a dog and a cat and some problem areas are now not only clean but the smell is gone. I'm happy.
What's great about it: it very effectivlely cleans my carpets
What's not so great: nothing so far
I would recommend this to a friend!
Quality
4 out of 5
4
Features
4 out of 5
4
Performance
5 out of 5
5
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Customer Rating
5 out of 5
5
Great floor / carpet cleaner.
on June 22, 2013
Posted by: LafayetteLA
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Im very impressed. My wife is very impressed. I cleaned a rug and a carpet that we were about to just drag up to the road because of how filthy they had become. $250 investment saved us thousands. It removed spots and "stains" i would have never believed could be removed. This was a fantastic buy.
I would recommend this to a friend!
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