Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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Overall Customer Rating
3.8 out of 5
3.8
Open Ratings Snapshot
Rating breakdown 99 reviews
5 Stars
49
4 Stars
23
3 Stars
5
2 Stars
6
1 Star
16
99  reviews)
Features
3.4 out of 5
3.4
Performance
3.4 out of 5
3.4
Quality
3 out of 5
3
Value
4 out of 5
4
Ease of Use
5 out of 5
5
(99 Reviews)
75%of customers recommend this product. 
(
74 out of 99
)
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  • Tech Insider Network
Customer Rating
1 out of 5
1
What a piece of JUNK
on October 14, 2010
Posted by: TexasJake
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from Dallas
I'd give it Zero stars if they would let me. The people who are giving this thing 5 stars either work for Hoover or clearly havent had it very long. The design hasn't changed in at least 5 years and the newly manufactured items suffer from the same basic design flaw as the older ones from 2005.
Here is what to expect when you buy this: Your first few uses will go awesomely well. I was amazed at how good of a job it did pulling the moisture from the carpet. Then, it happens.... the tabs that are used to lock the lid to the water reservoir will break.
It's not a matter of if, but when. YOURS will break too.
I must be clear here: I did not abuse these cleaners in any way. I was always very careful about how I treated them because just looking at the tabs you can see it's going to be fragile. Why Hoover's engineers can't design this correctly I have no idea... it's SUCH an obvious design flaw that could be fixed SO easily with a slight modification to the tab and thicker plastic (or aluminum). (I ended up using duct tape, then finally tossed this thing in the trash, where it belongs.)
If you enjoy wasting money on something because, like me, you think Hoover would only sell a quality product, purchase this cleaner.
But dont plan on purchasing a replacement water reservoir for when yours breaks. Those have been sold out for years and Hoover apparently isn't making new ones because I guess they think you will just buy another steamer.
I wouldn't even recommend this thing to an Enemy, let alone a friend.
What's great about it: It works great... about 7-10 times. Then breaks.
What's not so great: Buying it = Waste of Money
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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+43points
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Customer Rating
3 out of 5
3
Worked great first few months
on September 14, 2010
Posted by: DogMom10
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from Solon, Ohio
We have now owned 2 of this particular Hoover model steam cleaner. With each one, the first year or so it was fabulous. After that, the brushes stopped working, plastic pieces cracked or literally broke off. The features are fabulous, but when you have to add to that statement, "the first yr at most", it leads to a fair quality. Performance was good, til it was about a year old. See the pattern? Gave the product 2 chances (replaced with a second one), only to receive the same overall product with same disappointments!
We recently replaced it with a Bissel, and it is no comparison to this cleaner. Sadly, this "disposable" Hoover beats our current steam cleaner, but how many will anyone throw out and keep buying the same product??
What's great about it: Cleaner power, suction, 2 separate tanks for clean and dirty water
What's not so great: Price, lifespan, plastic parts
No, I would not recommend this to a friend.
Quality
2 out of 5
2
Features
5 out of 5
5
Performance
4 out of 5
4
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+18points
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Customer Rating
1 out of 5
1
Piece of s***!
on September 4, 2010
Posted by: jilli10
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from fairview heights,IL
Was not suprised at the reviews same problems everyone else had. Brushes stopped spinning, plastic handles brokeoff tank, started leaking where the water tank sat when snapped in properly, poured water out the back when handle tilted back (it has to be to use). Big waste of money. Not worth spending a dime to fix because it is all plastic and will not last, will break again.Did a good job when it did work about 6 months but stains always came back and i used the pet stain shampoo and pretreated. Looking for a new one now. This one is on the curb waiting for gabage pickup cause that is what it is...garbage!
What's great about it: Nothing
What's not so great: everything
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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+17points
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  • Tech Insider Network
Customer Rating
5 out of 5
5
Best steam cleaner if you own pets
on September 17, 2013
Posted by: Sary7422
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I bought this when it first came out from Best Buy in 2007. It lasted till 2013 and still worked great except the hand tool hose where it attaches to the machine finally quit working. Prob would have been an easy fix but because I use it a lot with four animals and had it so long I decided to buy the same one again. Very pleased second time around. Hoover made some improvements since 2007 and the price went down a bit. Best Buy was again the cheapest price for a new one, so I ordered it again. What they improved was the solution tank caps, which are much easier to take on and off. The spin scrub brush has more bristles. The dirty tank handle they added springs to help hold the handle on, which on my old one the handle broke twice, so we will see long term if it holds up any better, but still fully functional even when handle is broke, you just have to make sure lid is sealed. Maybe its because Mine was 7 years old, but this new one has much better suction power and I was amazed at how much dirty water I got when using the new one. The one complaint I do have that hasnt changed from the old one is the clean and soapy water mix if you leave the tank sitting in the machine. I just take it off when I am done and store it separately not parked in the machine. Both have got out any stain, hairball, etc. i always use hoover solution for pets, fill the tank with hot water, and if needed sometimes spray a spot with wool light pet carpet spot remover then use the steam cleaner. I have never used the hard floor attachments on either machine but if it does a great job on the carpet I cant see it not being great on hard floors. Being this is my second time around purchasing this exact machine I still give it 5 stars. If you have pets it is a godsend!! And will make cleaning messes way more easy!
I would recommend this to a friend!
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Customer Rating
2 out of 5
2
If you want one that lasts - pass on this one
on April 11, 2011
Posted by: hmtonly
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from Palm Bay, FL
I've had this unit for 2 years. The cheap plastic caddy on the back broke within 3 months. The spin-scrub stopped working within the first year. And the spot on the bottom that you're supposed to squeeze and pull out to clean the filter wont budge. The hose that goes with the accessories cracked within 1 month. Overall, really poor quality. When it works, it does great, but this one won't hold up to use for very long.
What's not so great: Cheaply made, no durability.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Performance
1 out of 5
1
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Customer Rating
1 out of 5
1
Breaks easily
on August 27, 2010
Posted by: Trenk4
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from Davison, MI
This machine worked great on the first room we used it on. Unfortunately it was built to only last for one room. Halfway through the second room the brushes on the bottom broke and it will cost $47.10 to fix. Hoover will not cover the warranty because they say I had to break it some way. I assume using it per the instruction manual is what they are talking about. Very poor quality cheap plastic brushes on bottom. Too bad it seemed like I was really going to like how it worked if only it had been more reliable.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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+13points
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Customer Rating
1 out of 5
1
The Geek Squad advised me to throw it away. I did!
on November 3, 2010
Posted by: Cynthe
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from Chippewa Falls, WI
I actually cleaned my carpet only 5 times in the 3 yrs I owned this lemon cleaner. The cleaner only worked well for one cleaning. Then, the water tank tabs broke off. Needed to send the cleaner in. During the next cleaning, the motor burned up and had this replaced. The next cleaning, the motor burned up again, and we had it replaced ($140)Then, the tank that holds the clean water and detergent broke. Next cleaning, we paid $140 to get the motor replaced again. Then, the water tank would not seat correctly and all the water would flow right out onto the carpet.. Finally, the motor burned out again after cleaning only 1 room and when I called The Geek Squad, the man told me not to invest one more penny into this piece of junk. He advised me to throw it in the garbage and buy a different brand and I took his advise. I invested enough into this cleaner that I could have purchased a new cleaner. My cleaner looked brand new as I hardly ever got a chance to use it. My Hoover spent more time in the repair shop than in my home. Do not buy this product .
What's great about it: Not one thng. Bad design.
What's not so great: It never worked and was expensive.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
1 out of 5
1
Performance
1 out of 5
1
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+19points
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Customer Rating
2 out of 5
2
good cleaner but not for long
on February 12, 2013
Posted by: TeccaNina
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from rocky mount.nc
Gender:Male
Age:25-34
Got this at what I thought was a great deal on sale for $215!! Used it to clean 3 small-average size rooms 2 times and my parents carpet once (5 average size rooms) so only a total of 11 average size rooms and the motor has fried! Luckily I am a firm believer in buying the protection plans they offer and I bought a 4yr on this one so I will be on my way to get it fixed or replaced! If you decide to go with this model BUY THE PROTECTION!!!!!
What's great about it: many features, easy to use, cleans good
What's not so great: Only used 4 times and motor has died
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
5 out of 5
5
Performance
4 out of 5
4
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