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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,015 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
98
1 Star
187
65%of customers recommend this product.
(
593 out of
906)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Disappointed!
on April 23, 2025
Posted by: Awig
New install in early 2021. Late 2023 control panel began to work intermittently. Also display began to lose LED elements making it difficult to read. Extended warranty denied coverage claiming “physical damage”!
Frustrated.
Frustrated.
Response from geappliances.comBy Adrian, GE_Appliances, April 25, 2025
We know the importance of an appliance operating as designed for a long period of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality
on April 24, 2025
Posted by: Al514
from Florida
The unit is two years old and the display has some burned out digits already. I will need a new circuit board.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, April 28, 2025
We strongly advise you to schedule service with one of our certified technicians to get this control panel circuit board properly replaced. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Good looking/but high price-short lifespan
on May 4, 2025
Posted by: SkipT
High price. Short lifespan on individual components
I had a new control panel installed only after 4 years Then turntable would spin while opening door then no heat after another year. Not fixing. Already wasted good money. GE QUALITY HAS WANED 😔
I had a new control panel installed only after 4 years Then turntable would spin while opening door then no heat after another year. Not fixing. Already wasted good money. GE QUALITY HAS WANED 😔
Response from geappliances.comBy Adrian, GE_Appliances, May 6, 2025
While we understand the importance of an appliance operating for a long period of time, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Replacement
on May 17, 2025
Posted by: Desi Reviewer
from Virginia
We bought this microwave to replace an identical unit that stopped working after 4 years. We were happy with its performance and as we have an all GE Profile kitchen we replaced with an identical model.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not recommended for seniors or ADA needs
on June 8, 2025
Posted by: judyp3
from Novato, California
Our purchase decision was made based on the GE Profile we had to replace, which served us very well for 14 years. We thought there'd be less of a learning curve to use this similar model. Unfortunately, this newer model does not suit our current needs as seniors for the following reasons. The controls are not backlit and the icons on them are smaller to read. Our original purchase was set below our kitchen counter to suit my ADA needs, not on top. We are using the same layout in the kitchen as before which also limits visibility to the controls. To use the microwave my husband often has to get down on his knees to read and select the correct controls. Some of the options/features timeout too quickly before going on to the next selection.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, June 6, 2025
We are so sorry to hear that this microwave has not lived up to your expectations due to the learning curve with this model. We have sent your feedback regarding the lack of a backlit control panel to our product team for review. We are however confident that once you get fully adjusted to the settings and functions of this microwave that you well enjoying it for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
2
Frequent Issues
on June 13, 2025
Posted by: Varunaaaa
from Texas
Got this new in 2023 ..It was repaired by the end of warranty when faced a issue in heating and turn tables not working.. Again after few months warranty expired and again facing the same issue..Now there is a site visit charge, Labor and parts change to fix . Not what we expect from a renowned brand. Deeply dissatisfied!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, June 16, 2025
We'd like to lend a hand with your microwave. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Work horse
on June 17, 2025
Posted by: David1745
After 11 years of abuse, door slinging, and using the heck out of it, the door switch finally gave out. Not bad. Gonna go ahead and update to a newer version instead of fixing it. I give it 5 stars
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not durable
on September 7, 2025
Posted by: Dmpat
Broke down just after 2 months on warrenty expiration
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Diego, GE_Appliances, September 9, 2025
We'd like to help you with your microwave. We recommend calling our warranty team at 833-426-3393.
Written by a customer while visiting geappliances.com