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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,015 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
98
1 Star
187
65%of customers recommend this product.
(
593 out of
906)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Totally unacceptable quality and performance
on October 3, 2025
Posted by: Harsharao
from Plano, Texas
Writing in frustration to caution purchase of the GE brand. Extremely frustrated with the GE Profile 1.5 Cu. Ft. Countertop Convection/Microwave Oven PEB9159SJ2SS purchased 3 years ago assuming its a premier brand. Panel Switches don't work anymore, turntable keeps turning by itself randomly, LED display digits failing and now completely stopped heating. Spent twice on repair of switch and control panel as I this was custom fit into my cabinet with special faceplates. Now its just a shining piece of junk! Similar frustrating experience with GE stove top where the letterings have erased, knobs broke and spark contact keeps failing. Never ever GE!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 6, 2025
We would like to assist you with this microwave and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't Buy
on November 12, 2025
Posted by: drl916
from Katy, Texas
Terrible. Master panel went out 4 weeks after warranty expired. The trim kit was 250 on top of 417 for this microwave.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, November 13, 2025
We’d like to assist with this issue you’re having with your microwave’s panel. If the microwave doesn’t appear to have power, we recommend ensuring there’s no issue with the fuse/circuit breaker and disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it. Additional troubleshooting is available on page 20 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--WsNdhYWX--/15fd11b7ec4d0221ffa2c4bafa55298afd3de013.pdf
If you aren’t able to solve this with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET. An appointment can be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
We will also be reaching out over email to discuss your situation further.
If you aren’t able to solve this with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET. An appointment can be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
We will also be reaching out over email to discuss your situation further.
Written by a customer while visiting geappliances.com
Customer Rating
1
No no no. Just no
on December 4, 2025
Posted by: Eeebeecee
[This review was collected as part of a promotion.] Main control panel failed just like everyone else. Digits faded then buttons stopped working. Lucky enough to have a home warranty that replaced it for us, only for the same failure to happen again a couple years later. I thought I might have just gotten a bad microwave, but reading reviews here I see that isn’t the case. How is there not a class action lawsuit against this thing yet?
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, December 8, 2025
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you.
Written by a customer while visiting geappliances.com
Posted by: Anonymous
from louisville, ky
I have had my microwave a little over a year, the control panel has messed up to where you are GUESSING the time and temperature that you are inputting onto the control panel..
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 12, 2026
We'd like to assist with the issue you're having with your control board. If the digital display isn't displaying numbers correctly, we recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it.
If the issue isn't with the display or that doesn't help, and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.geappliances.com/ge/service-and-support/service.htm
If the issue isn't with the display or that doesn't help, and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad quality
on January 24, 2026
Posted by: MBrad26
from The Woodlands, TX
We spent a lot of money on this microwave. First issue was the door starting to crack. While that was cosmetic it seems that a 2 year old microwave shouldn’t have that issue so soon. Fast forward 2 years later, now the control panel is going out. Seems like others are having the same problem. My whole kitchen is GE appliance and I’m sad to see such poor quality.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 26, 2026
We appreciate your loyalty to our brand, and we’d like to address any issue you’re having with the microwave. For the issue with the control panel, we recommend disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it.
If you aren’t able to solve the issue and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience.
If you aren’t able to solve the issue and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad Controls and Display
on January 30, 2026
Posted by: Timmob
Display and controls stopped working after 2 yrs, not heavily used.
Response from geappliances.comBy Sarah, GE_Appliances, February 2, 2026
We'd like to assist with this issue you're having with the display and controls not working. We recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it. Additional troubleshooting tips are available on page 20 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--oFVlD5Ig--/kaqejaea8aqrwfazoptd.pdf
If you aren't able to solve the issue with troubleshooting and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
If you aren't able to solve the issue with troubleshooting and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
2
Gives out after a few years
on March 31, 2026
Posted by: Tim31
This products looks sleek and functioned as you would expect a microwave to for about 2 years. We then noticed the display panel started to go out along with several buttons (including add 30 seconds, the 1, etc.). Really sucks given the price of this product and their extremely limited warranty of 1 year. Pretty disappointed in GE here.
I would candidly recommend going with a different brand. If you take the time to skim other reviews, you’ll see a similar thread of complaints. They’re clearly aware of these issues and don’t care. Vote with your wallet and avoid this product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Julia, GE_Appliances, April 1, 2026
We'd like to help with your microwave. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com