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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Already sounds like an old Buick
on April 19, 2022
Posted by: Jcole193
from Atlanta
We purchased this unit less than a month ago and it already has started to fail. The fan is hit or miss starting up and sounds like a clunker when it gets started up.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 21, 2022
Yikes! We’re sorry to hear of the difficult you’re having with your microwave already. This certainly isn’t the experience we expect for you and can imagine your disappointment. We recommend having your unit diagnosed by a qualified tech. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy and at 18 months no longer works
on June 14, 2022
Posted by: Anne my
from Louisville, KY
Moved into our new home in 2016. It had all GE Profile appliances. We enjoyed the convection setting on our microwave. It lasted about 4 1/2 years. We replaced it with the predecessor of this model. From the start, the fan in the microwave vibrates more than our old one. We are now at the 18-month mark with this one, and it no longer heats and the turntable does not turn.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, June 15, 2022
Hello, thank you for taking the time to reach out with this review. We can definitely understand how much of a headache it would be to have your microwave break twice in only a few years. Please know this is not at all up to our usual quality standards, and we are so sorry for the inconvenience this has been for you.
We have reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you! -Elliot@GEA
We have reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you! -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Replaced out 31 year-old GE built in with this!
on August 19, 2022
Posted by: tpernal
from South Joisey
The built-in kit and microwave installed very easily. Most happy.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Versatile GE Convection/Microwave Oven
on September 15, 2022
Posted by: Mr Milton
from Houston
This unit PEB9159DJ2WW is easy to operate and very efficient. It takes minimun space and stands out as a quality item in our kitchen. Great performance and design
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on October 8, 2022
Posted by: 32Bea
from RI
I’ve had this model 2.5 years and preset buttons no longer work
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 11, 2022
Hi there,
Our deepest apologies to hear that your microwave preset buttons are no longer working as they should and understand how irritating that must be. We would encourage you to schedule a service appointment so a technician can make service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there's anything you need. Wishing you well. Mike@GEA
Our deepest apologies to hear that your microwave preset buttons are no longer working as they should and understand how irritating that must be. We would encourage you to schedule a service appointment so a technician can make service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there's anything you need. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good features
on December 13, 2022
Posted by: JEBR
from Kilgore tx
Good product to replace my old unit that was a 2005 model
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Worked well for about 5 years, then issues - done
on January 12, 2023
Posted by: jenfromtheblock
from Indianapolis, IN
We purchased this when we remodeled our entire kitchen about 5.5 years ago. Until recently, we hadn't had many issues with it - the occasional issue, but it comes with any appliance. We loved the convection oven portion of it and we do use the microwave fairly often. About a month ago, the turntable was staying on and would randomly stop. Now, it won't work at all. Power is on to it, light comes on, but heating element won't turn on AND the turntable totally stopped now. We went with higher Profile product in hopes to not have to worry about this (it's in a built-in and now we are struggling with very similar dimensions for another product). Very unhappy with how this has stopped working.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 19, 2023
Hello there.
We appreciate you taking the time to provide us with some honest feedback. We can definitely understand how much of a headache it would be to have your microwave break after almost 6 years. Please know this is not at all up to our usual quality standards, and we are so sorry for the inconvenience this has been for you.
Your concerns will be taken into deep consideration when it comes to passing this information along. Please feel free to reach out to us for anything at all. You are greatly appreciated for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
We appreciate you taking the time to provide us with some honest feedback. We can definitely understand how much of a headache it would be to have your microwave break after almost 6 years. Please know this is not at all up to our usual quality standards, and we are so sorry for the inconvenience this has been for you.
Your concerns will be taken into deep consideration when it comes to passing this information along. Please feel free to reach out to us for anything at all. You are greatly appreciated for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Wish I could say I am happy with my purchase.
on March 3, 2023
Posted by: MIght have been crazy
from Western Massachusetts
We purchased this oven to replace an earlier version of a Profile Microwave/Convection one that we'd happily used for years. THIS one is a dud as far as we're concerned. You took away some of the simplest functionality keys (bake, defrost, etc) and created a process requiring WAY too many steps. A major design flaw is that the keypad is not backlit. We can barely see it and in fact, ended up attaching a book reading light to our cabinet so we CAN see it. IF you can successfully navigate the steps to microwave/defrost, it works fine. The Bake keys give me a headache. After this experience, I'll never buy another Profile Microwave/Convection.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 6, 2023
Hello- Thank you for taking the time to send us your feedback. We are sorry to hear you weren’t too impressed with the control panel on the microwave. We take your feedback seriously though and will be using your feedback to send to our engineers and design teams so that them may look into this and help with ideas or any changes needing to be made on future builds. We hope though that you continue to enjoy your microwave and it works great for you for many, many years. We are here if there is anything else you need in the future. Sincerely-Dianna@GEA
Written by a customer while visiting geappliances.com