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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5
An Excellent Product
on March 10, 2023
Posted by: rhl3
from Seattle
We bought this microwave oven to replace an older GE model which finally reached the end of its useful life. We have had this new microwave for about a month and so far are pleased with it. It offers three different cooking modes: microwave, convection and a combination of the two so it is quite versatile. The controls are straightforward and easy to use. I would buy this product again if the need arose.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Fine as a microwave, slow as an oven
on March 31, 2023
Posted by: Necoras
from Denton, TX
The microwave is a microwave. Works fine. The convection oven takes *forever* to heat up. We've used a countertop combination toaster/convection oven/air fryer for years that heats up so quickly that you can basically ignore the pre-heat time. Granted, it's a smaller volume, but not by much. But this oven takes as long as a full sized oven to get hot, despite being 1/3rd the size. It's not really worth the added expense and complication over a normal microwave. (It also doesn't light up inside that I can find).
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, April 3, 2023
Hey there,
Thank you so much for taking the time to post this review. We're glad to hear that your new microwave is working good for you and we truly appreciate the honest feedback.
This unit offers many great features and benefits. We sincerely hope that your experience will only get better with time.
Please let us know if there is anything else you need.
Have a great day. - Tierra@GEA
Thank you so much for taking the time to post this review. We're glad to hear that your new microwave is working good for you and we truly appreciate the honest feedback.
This unit offers many great features and benefits. We sincerely hope that your experience will only get better with time.
Please let us know if there is anything else you need.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
TOUCH KEYPAD NO LONGER WORKS AFTER 2 YEARS
on April 6, 2023
Posted by: pat8812
from Orlando, Fl
TOUCH KEYPAD NO LONGER WORKING AFTER 2 YEARS. THIS MICROWAVE IS
WAY TOO COSTLY FOR 2 YEARS OF SERVICE. CONTACTED REPAIRMAN AND
WAS TOLD TO REPLACE MICROWAVE, PARTS WOULD BE OVER HALF OF WHAT
I PAID FOR THE MICROWAVE. ALSO, SEEMS TO BE AN ONGOING PROBLEM WITH
THE TOUCH PAD.
WAY TOO COSTLY FOR 2 YEARS OF SERVICE. CONTACTED REPAIRMAN AND
WAS TOLD TO REPLACE MICROWAVE, PARTS WOULD BE OVER HALF OF WHAT
I PAID FOR THE MICROWAVE. ALSO, SEEMS TO BE AN ONGOING PROBLEM WITH
THE TOUCH PAD.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, April 6, 2023
Hello - We appreciate you sharing your experience. We're incredibly sorry that you are dealing with issues on the touchpad.
We can understand how much of a hassle this can be to deal with. However, we're happy to help where we can. We have some helpful troubleshooting tips that you can try out before going for service. You can check those out at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896
If those steps didn't work or help out any, then we would recommend scheduling one of our approved technicians to come out and diagnose the issue. We're confident that they can get this identified and remedied. You can use this link here to schedule: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps to get your microwave back to normal. Have a great day. - Jonathon@GEA
We can understand how much of a hassle this can be to deal with. However, we're happy to help where we can. We have some helpful troubleshooting tips that you can try out before going for service. You can check those out at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896
If those steps didn't work or help out any, then we would recommend scheduling one of our approved technicians to come out and diagnose the issue. We're confident that they can get this identified and remedied. You can use this link here to schedule: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps to get your microwave back to normal. Have a great day. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Profile Microwave
on May 1, 2023
Posted by: asaph153
from Winter Park
The number pad does not light up. Seems like a Profile series should have this feature
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 2, 2023
Hi there,
The information you have provided is very important and allows us to continue to improve the products and services we offer. We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
The information you have provided is very important and allows us to continue to improve the products and services we offer. We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Touchpad buttons do not work after 1.5 years
on May 29, 2023
Posted by: Trident Man
from Carlsbad, CA
We got the GE profile microwave along with other GE appliances as part of the new home that we bought. It has just been a year and a half and quite a few of touchpad buttons (including "Cook Time") do not work. It is quite disappointing (and expensive) given that it will require reworking the cabinetry as well to replace the microwave.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 31, 2023
Hello,
We are so sorry to hear that you are having issues with your microwave touchpad buttons. We understand how important it is that a unit has great longevity, and we apologize.
Since the touchpad is not responsive we suggest replacing the control panel. We recommend scheduling the service appointment with our technicians. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
We are so sorry to hear that you are having issues with your microwave touchpad buttons. We understand how important it is that a unit has great longevity, and we apologize.
Since the touchpad is not responsive we suggest replacing the control panel. We recommend scheduling the service appointment with our technicians. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted less than 3 years
on June 13, 2023
Posted by: Onstedisme
It was a nice microwave until it quit working after only 3 years. Seem like the trend is to build products that dint last so they can sell another one.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 14, 2023
Hello there! Thank you for providing us with your valuable feedback. We are so sorry to hear that your microwave stopped operating so soon. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as, frequency of use, type of use, location of appliance, maintenance, etc. We will be sure to send this feedback to our product design teams for improvements on future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a good product
on June 21, 2023
Posted by: Papachuckhb
Owned less than two years, and only a two person family, the keypad buttons have suddenly stopped working. So unfortunately we have a nice looking, trim kit installed, brick for a microwave.
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 22, 2023
Hello,
We're so very sorry that the keypads stopped working on your microwave. We certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
We're so very sorry that the keypads stopped working on your microwave. We certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Keypad Failure
on June 22, 2023
Posted by: GEnomore1
from MN
Would not recommend this item as it fails after a few years of use. The microwave itself cooks and heats as it should, but the keypads fail to where you can’t set the time rendering the product useless. After looking into this, I have read many other reviews out there stating the same problem. Hopefully GE has quit selling this product and would be nice if they would offer a rebate to buy an upgraded model.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 22, 2023
Hello,
We’re so sorry to hear that your microwave’s keypad has stopped working as expected. We know that microwaves tend to see a lot of use and being unable to set the time because of a faulty keypad can make your time in the kitchen more difficult. We apologize that you’ve had to deal with this, as this is not something we want or expect from our products. We are constantly working to make our appliances better, and we’ll forward your experience to our product team so that we can ensure issues like this don’t occur in the future. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your microwave’s keypad has stopped working as expected. We know that microwaves tend to see a lot of use and being unable to set the time because of a faulty keypad can make your time in the kitchen more difficult. We apologize that you’ve had to deal with this, as this is not something we want or expect from our products. We are constantly working to make our appliances better, and we’ll forward your experience to our product team so that we can ensure issues like this don’t occur in the future. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com