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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Poor Quality Electronic Touchpad
on June 24, 2023
Posted by: Riri106
from TN
Purchased microwave 4 years ago as part of total kitchen renovation with all new GE appliances. Touchpad failed within first 2 months so could not use it at all. GE would not replace it even though I felt it was a lemon. They replaced the touchpad unit. Within a year the digital clock numbers were disappearing making it difficult to use timer, set controls, etc. Then the touchpad numbers started failing again. At present only the 1 and the 4 are working, making it almost impossible to use the microwave and you can't tell how long anything is cooking as the clock numbers are only partially visible. As this oven was built in with a trim kit above my wall oven, I am locked in to something that will fit in the same space. To have 2 touchpad/control units stop working in 3 1/2 years is totally unacceptable-very poor quality. In addition, a poor design feature is that the touchpad is not backlight making it very difficult see unless a bright light is shining on. I cannot recommend this product and now am in a quandry as to how to proceed. Of course it is no longer under warranty.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 26, 2023
Hello,
We’re sorry to hear that you had so many issues with your microwave. We know that the humble microwave is an appliance that tends to see a lot of use, and experiencing unexpected issues can be problematic. This is not something we want or expect from our appliances. We are constantly working to make our products better, and we’ve forwarded your feedback to our product team so we can continue to improve. Thank you for taking the time to leave us your review and we hope to earn your trust back in the future. -MichaelB@GEA
We’re sorry to hear that you had so many issues with your microwave. We know that the humble microwave is an appliance that tends to see a lot of use, and experiencing unexpected issues can be problematic. This is not something we want or expect from our appliances. We are constantly working to make our products better, and we’ve forwarded your feedback to our product team so we can continue to improve. Thank you for taking the time to leave us your review and we hope to earn your trust back in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on June 26, 2023
Posted by: Pacz
I replaced this microwave after only six yrs. It has been repaired three times in that period of time and was not going to invest more money to repair it again. Was forced to buy the same exact microwave again as this is a built-in and needs to match the oven. I have no confidence that this new one will work any better than the one I just had to pay to have hauled away. If there was a zero stars I would have used it
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 27, 2023
Hello,
Thank you for taking the time to leave us your review. We’re so sorry to hear that your microwave failed. We know microwaves tend to see a lot of use, and it’s never a good experience when one suddenly stops working. This is not something we want or expect from our products. We are glad you were able to find a replacement to fit in your space, and we’re confident that you’ll get many years of excellent use from your new model. Should the unexpected happen, please know we’re here to help. -MichaelB@GEA
Thank you for taking the time to leave us your review. We’re so sorry to hear that your microwave failed. We know microwaves tend to see a lot of use, and it’s never a good experience when one suddenly stops working. This is not something we want or expect from our products. We are glad you were able to find a replacement to fit in your space, and we’re confident that you’ll get many years of excellent use from your new model. Should the unexpected happen, please know we’re here to help. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't last long
on July 11, 2023
Posted by: unhappy15
from VA
Worked great for 3 years, but now the control pad start button and several other buttons stopped working. Of course not under warranty any more. Way too expensive for it to "die" so soon. We have all GE appliances, but many have to rethink if they have to be replaced so quickly.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 12, 2023
Hello - Thank you for taking a moment to connect and post your review. We're incredibly sorry to hear about the control panel buttons not working on your microwave.
We recommend trying a quick electronic reset for this. You can do this by unplugging the power cord for about 30 seconds and then plugging it back in. This can help in case any hiccups are in the electronic controls. Also, we are going to have one of our agents get in touch over email to gather some additional information.
Let us know if you have any other questions, we are always happy to help. - Jonathon@GEA
We recommend trying a quick electronic reset for this. You can do this by unplugging the power cord for about 30 seconds and then plugging it back in. This can help in case any hiccups are in the electronic controls. Also, we are going to have one of our agents get in touch over email to gather some additional information.
Let us know if you have any other questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Lemon Oven
on July 12, 2023
Posted by: Disappointed18
Like everyone else in the reviews, control panel and keypad stops working. I live in this home by myself and have had this microwave for 5 years and it's a lemon. GE is selling a defect product right out of the box I would not recommend this microwave. buyer beware.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 13, 2023
Hello! Thank you for your feedback. We are so sorry to hear that this microwave did not live up to your expectations when it comes to the control panel. We will be sure to share these comments with our product design teams so they can make improvements on future models. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing. Will need to be replaced.
on July 22, 2023
Posted by: StMi
Installed 2020, door replaced under warranty because a seal failed and was drooping down between the glass.
Digital number lines began to disappear early this year and reading numbers is a guessing game.
Now I can only use the automatic time buttons and cannot use the cook time feature or program oven temperature.
Digital number lines began to disappear early this year and reading numbers is a guessing game.
Now I can only use the automatic time buttons and cannot use the cook time feature or program oven temperature.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 25, 2023
Hello - Thank you for taking out some time to connect and share your review. We're incredibly sorry to hear about the issues you've ran into with the digital display. That is never the experience we want for anyone to deal with.
We are going to be sharing this directly with our product team, this way they can start to review and look for ways that we can make improvements for our models going forward. We definitely want to prevent this from happening again.
Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEA
We are going to be sharing this directly with our product team, this way they can start to review and look for ways that we can make improvements for our models going forward. We definitely want to prevent this from happening again.
Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly built (lasted 24 hours)
on July 23, 2023
Posted by: ChrisDen
from Denver, CO
Stopped working 24 hours after getting it. Power cord had a short in it at the connection point going into the back. What a joke.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 25, 2023
Hello,
We’re so sorry to hear that your new microwave unexpectedly stopped working. We know how important a microwave is, and this is not something we want or expect from our products; we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your new microwave unexpectedly stopped working. We know how important a microwave is, and this is not something we want or expect from our products; we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Control Panel Failed
on July 28, 2023
Posted by: PhilInWA
The control panel lights on this oven began failing after about 2 years of service. Now some of the buttons have failed. Disconnecting & reconnecting power doesn't help. Have to have it repaired. And we haven't found the convection features to be worth the extra cost.
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 31, 2023
Greetings - Thank you so much for taking out some time to connect and share your experience. We're deeply sorry to see that the control panel is unresponsive. That is unexpected of our microwaves and we're happy to provide guidance towards this.
Also, we're going to be sending this feedback over to our product team to review and check everything out. This way we can look for ways we can avoid this in the future. We're confident that our technicians will be able to get this repaired. You can schedule an appointment by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Also, we're going to be sending this feedback over to our product team to review and check everything out. This way we can look for ways we can avoid this in the future. We're confident that our technicians will be able to get this repaired. You can schedule an appointment by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on October 6, 2023
Posted by: Sup4
Never had to replace a microwave - ever! The built-in GE profile convection microwave came with our new construction home in 2019. In less than 3 years, the lit numbers on the control panel began going dark, then one button at a time stopped working. Before 4 years of age, it was inoperable! Most of my neighbors seem to be having the same problem. Every review gets the same response from GE, so my advice would be to run from any GE appliance. They’ve obviously become a low quality manufacturer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEAppliances, October 6, 2023
Hello there! Thank you for taking the time to leave us a review. We are incredibly sorry to hear of your experience with this microwave. This is in no way the consumer experience that we strive for with any of our products. While it is not possible to determine the failure rate or life span of an appliance, we will be sure to share this feedback with our product design teams, so they can make the necessary improvements to this model.
We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEAppliance
We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEAppliance
Written by a customer while visiting geappliances.com