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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Poor Quality
on October 17, 2023
Posted by: Jersey Cindy
from Madison WI
I’ve purchased GE in the past, and have always been satisfied. This oven is hard to operate, and the broiler feature only heats to 375 despite the instructions saying otherwise. Also, the turntable cannot be disabled, meaning you can only use a limited selection of cookware (nothing rectangular). Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEAppliances, October 18, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty in operating the microwave.
The turntable on your microwave cannot be disabled. The broil is the at the maximum temperature. The range oven and wall oven has a larger capacity with high temperature.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty in operating the microwave.
The turntable on your microwave cannot be disabled. The broil is the at the maximum temperature. The range oven and wall oven has a larger capacity with high temperature.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect combination of size and performance!
on October 20, 2023
Posted by: Wallygator2505
from Seaside, Oregon
Great upgrade! Convection/microwave combo. Great looks, ease of operation and quiet!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Control panel not working.
on October 24, 2023
Posted by: Nedwin
One year and two months in the microwave panel does twirk
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Devin, GE_Appliances, October 25, 2023
Good morning,
Thank you for taking the time to leave a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the control panel is not working just after a year of use. This is certainly not normal operation, nor the quality that we expect. We would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the control panel is not working just after a year of use. This is certainly not normal operation, nor the quality that we expect. We would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks good is all
on October 28, 2023
Posted by: Anonymous
from Texas
Great looking unit. Worked as expected however after limited use and not being very old, the display has dead pixels and some of the touch pads do not work. This makes it difficult to set proper cook times and temperatures. We own ge profile bui.t in fridge, ge mo ogram stove and ge double oven which are much older and have had zero issues with them.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, October 28, 2023
Hello,
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has pixels that are not functioning properly, making it difficult to set the microwave to your desired cook time. This is certainly not normal operation, nor the quality that we expect. We recommend resetting the microwave by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, service is needed. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. It ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Best regards,
-Devin@GEAppliances
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has pixels that are not functioning properly, making it difficult to set the microwave to your desired cook time. This is certainly not normal operation, nor the quality that we expect. We recommend resetting the microwave by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, service is needed. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. It ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Best regards,
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Display
on November 14, 2023
Posted by: Ran32
from Portland OR
Worked as expected however after 3 years use, the display has dead pixels and some of the touch pads do not work. This makes it difficult to set proper cook times and temperatures. Never really used the convection features. Oven right below, why clean two appliances.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Devin, GE_Appliances, November 15, 2023
Good afternoon,
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has dead pixels and some of the touch pads do not work. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has dead pixels and some of the touch pads do not work. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features, cooks well
on November 14, 2023
Posted by: Vandermoose13
Microwave is wonderful, except for the control panel. It gave out after 5 years and we couldn't just replace the panel. It's such a good microwave that we purchased another. I would definitely get the extended warranty, just in case. Other microwaves just don't have the features this GE Profile has.
Written by a customer while visiting geappliances.com
Customer Rating
1
Keypad poor quality
on November 26, 2023
Posted by: mack555
from 33897
The keypad has a bad 7 to 9 row which I just found. Guess I will be working the warranty tomorrow.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Adrian, Cafe_Appliances, November 30, 2023
Hello! Thank you for your review. We are extremely sorry that your control panel is not operating as designed. This is definitely not the experience that we expect out of a new appliance. We recommend taking advantage of your limited warranty to get this unit diagnosed and repaired. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home. We are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. We are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Control Panel Issues
on November 30, 2023
Posted by: Isaiah1414
from Westchester NY
Good looking microwave and I like some of the functions...while it worked. As many other reviewers mentioned - the control panel stopped working. It started with one button, then another. Eventually they all died. I unplugged it and plugged it back in which helped reboot a few of them but basically I figure I need to replace the control panel and/or get a new one. Of course, I can't get the thing off so...who knows. I wouldn't recommend this - seems like a hassle for a pretty new microwave.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, December 8, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave stopped working and we want to help.
An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you.
- Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave stopped working and we want to help.
An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you.
- Charlie@GEAppliances
Written by a customer while visiting geappliances.com