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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average Customer Rating:
3.6
Rating breakdown 1,015 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
98
1 Star
187
65%of customers recommend this product.
(
593 out of
906)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
4
So far so good!
on June 19, 2021
Posted by: RDUNC
from Raleigh NC
We purchased this to replace a 15 year old GE built-in model. So far, we are pleased with the features and performance, including the convection cooking. Very happy with the 30 second add on and popcorn features. The only downside is the glass in the door is too dark making it difficult to see what is cooking inside.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
lacks power
on June 22, 2021
Posted by: Hudson Valley
from Hudson Valley, NY
Swapped out a 10 year old GE Profile for this one. Features, etc are the same with the exception that this unit takes 50-75% longer to heat something. For example, the pop corn button on the old one-perfect. Pop corn button on this one-useless. In the
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, June 23, 2021
Hello there,
Thank you for sharing your review with us. We're so sorry to hear that this microwave is not meeting your standards. We certainly understand being frustrated. We'll be sure to pass this information to our product team for future developments. Hope all is well! Mike@GEA
Thank you for sharing your review with us. We're so sorry to hear that this microwave is not meeting your standards. We certainly understand being frustrated. We'll be sure to pass this information to our product team for future developments. Hope all is well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent!
on June 23, 2021
Posted by: jchoi
from San Jose CA
I had a 1994 Profile microwave oven that came with the new house. It didn't have a removable turntable and convection cooking but it was doing great for all these years until today. It was replaced because I am updating my kitchen appliances. The new microwave oven has convection cooking that my wife always wants. It fits into the cutout just like the old one. It is powerful and beautiful!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on July 1, 2021
Posted by: Anonymous
from Cary, NC
We've had this for 2.5 years and three of the top section of pads are not responding to touch.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, July 7, 2021
Hello,
Oh no! We're very sorry to hear that some parts of the touch pad are not working. We certainly understand how much of a pain that is and want to provide some troubleshooting tips.
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If none of these suggestions solve the problem, we recommend contacting service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Best wishes! Mike@GEA
Oh no! We're very sorry to hear that some parts of the touch pad are not working. We certainly understand how much of a pain that is and want to provide some troubleshooting tips.
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If none of these suggestions solve the problem, we recommend contacting service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Best wishes! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great microwave.
on July 2, 2021
Posted by: Randy1524
from Apopka, Fl.
Great features, love the convection oven
and broiler.
and broiler.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect!
on July 11, 2021
Posted by: JRGj
from RVA
Easy fast replacement for an older discontinued model.
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what we had hoped for!
on July 18, 2021
Posted by: cathyhouston
from Houston, TX
Great looking, great working product. We love this microwave that also functions as an oven if needed.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad bad quality
on August 1, 2021
Posted by: Glamaru
from Puerto Rico
It only last 1 year. Stop heating without any electricity outrage
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Hey there,
Thank you so much for sharing your review. We're so sorry to hear that your microwave has stopped heating and certainly understand how frustrating that is. If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! Mike@GEA
Thank you so much for sharing your review. We're so sorry to hear that your microwave has stopped heating and certainly understand how frustrating that is. If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! Mike@GEA
Written by a customer while visiting geappliances.com